Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.Jo is the only one who helped me understand the terms of my membership. She is very patient and understanding even while explaining all MyDermaDream options and benefits. I would have canceled everything unless she had not stepped in.
Fortune, the customer service agent, was extremely helpful to me with a problem I was experiencing. Very courteous and very responsive to my email messages. It’s hard to find good customer service in this day and age. Fortune was able to address my concerns and remedy them. Thank you!!!
Brendon was very helpful and completed my transaction.
I was going to cancel my subscription but Fortune did a good job at convincing me to try again and see how it works for me. So I will give it another try for her, because she was so nice and understanding
Josh was so helpful she was very very helpful explaining this product I pray this product will help my daughter as well. As myself THANK YOU
Michael was such a great help! He was both kind and professional you do not get that kind of service anymore so it was greatly appreciated.He listened to em and helped me fix what was going on with my account. You have an amazing Customer Service Representative in him! Thank you Mrs. Kelly
Finally I got a very knowledgeable Supervisor that helped me greatly to resolve my issues! Mahad Irfan exceeded my expectations! His resolution was quickly decided and he was extremly sensitive to my situation, He restored my faith in your company!
Megan was very pleasant and helpful but maybe a bit pushy. I realize that that is what she’s supposed to do but I don’t particularly like aftersell items.
When i found out there were extra charges for on going subscriptions I decided to cancel!! I was told it would take 10 to 15 days but it was not canceled & i never received any products!! I had to pay again to paypal because they claimed they had sent my money! I have canceled paypal & recommend no one purchase anything from myderma or try to use paypal!!
Hi Judy, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the ongoing subscription charges, your cancellation request, and the additional frustration caused by not receiving the products you expected. We also regret the confusion surrounding the payment and refund information provided to you and the difficulties you experienced with your PayPal account. We take concerns regarding subscriptions, billing, cancellations, order fulfillment, and payment issues seriously. We would appreciate the opportunity to review your account, order history, cancellation request, payment records, and previous communications to better understand what occurred. Please contact our support team at [email protected] with your order information so we can investigate your case and assist you appropriately. We appreciate you taking the time to share your experience and regret the frustration and inconvenience this situation has caused. – Shiela
Dante was patient and kind in sorting out the issue I was dealing with. He is excellent at customer support and has great skills resolving any problems.
Chantal in customer service was thorough and answered all of my questions regarding the products. She is professional and understood my needs. Thank you My Derma Dream!! Kim
Megan was very helpful patiently answering all my questions and concerns. She is very knowledgeable of the product and her clear and easy way of explaining what each product would do was reassuring. Megan is a gem!!! You need to have more like her in your company.
Megan was awesome. Polite Knowledgeable about your product. And NOT pushy about upgrades. Very professional. Craig Haines
Hello - Usman helped me today cancel my membership as I didnt realize it was still active- Even though he tried to get me to try and take a pause and try some items when I said I definitely want to cancel it he was kind and understanding and very gracious! Thank you for having such amiable employees! Julie
Gwen was great! She responded to an email on a Sunday and offered a solution that was best for me.
While the products are excellent there comes a point where they can do only so much. I feel that at my age (76) I have to be realistic about how much these products can do. The Customer Service has been excellent. Mahad, whom I spoke to, was very helpful and professional.
Jo, thank you for your support!
Very kind and helped me tremendously. I appreciate the help she made for me!
While I did not get the entire resolution I asked for, Jasmin did her best while working within the constraints of the business model. 4 stars because she tried hard; 4 stars because my issue was not entirely resolved.
Helpful and understanding. Great customer service by Zuellen.
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