Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
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Is MyDermaDream legit?
MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently.
However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.
Great customer service in handling my issue and concern…
I had an issue where I had just signed up for a one-time shipment. Not a subscription but I was contacted by genalyn who explained how having a subscription has its benefits and I can always change the delivery date of my items and yet get discounts on so many good product that they offer. She even sent me an item to try for free I appreciate the quick response and the way my concern was addressed and handled. I decided to keep the subscription and work with this company as they have great customer service
I ordered one product to see if I liked it and then a deluge of text came stating I had signed up for a subscription. I immediately advised I was a one-time user and JR was assigned to my account. I reiterated to him no subscription and he took care of it immediately. Hopefully it was handled, we will see...
Jay listens. I ordered the Pro device with 7 lights. For some reason the warehouse kept sending the wrong one.
Thanks for listening Jay. Keep up the great customer service!
Sharmaine was the best customer service person i have dealt with in years!
Her responses were clear, detailed, personable, empathetic, and very understanding of my personal situation. As I told Sharmaine, I felt heard and understood and all of my issues were addressed quickly with care and diligence.
I would definitely recommend myoglow products to all my friends and family.
Thank you so much!!!
This company is horrible.last month I was unexpectedly charged $49. I spent several hours making sure everything and anything was cancelled. Today I was charged $39 for another one of their subscriptions without any authorization at all
Reply from MyDermaDream2026-08-28
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it must have been to see another charge after spending considerable time trying to ensure that all memberships and subscriptions had been canceled. We also understand your concern that the recent $39 charge was not authorized by you.
We take billing and subscription concerns seriously and would like the opportunity to review your account, membership history, and payment records to better understand what occurred and ensure your concerns are properly addressed.
Please contact our support team at [email protected] with your order information so we can investigate the charges and assist you appropriately.
We appreciate you taking the time to share your experience and regret the frustration this situation has caused.
– Shiela
IFE was delightful. Gave me all sorts of options. Was very gracious when I only wanted my basic order but she was an excellent representative for the company
Jeff was very good and determined to convince me to return to the company despite my bad experience with Derma Dream services. Jeff also is very knowledgeable of all the products and I truly trust him that he will be able to provide me the best possible quality of these products
Yanie was very patient and listened to me about my under eye darkness. She gave me a really specific regime that I am holding off on for now. I will consider it in the future. I just don't want change what I am doing now that seems to be working. I just needed help with the dark circles and crepey skin around my eyes. I believe the Dr Melasim stick will be that help.
I am going through so serious medical issues and needed to cancel my membership. This wonderful woman, named Rhona was extremely helpful and very quick to respond to me. She deserves the 5 star review!
I purchased the Derma Dream regular device. I did not see any results after using it for 7 days faithfully. I called and was told it would take 30 days to see results. So, I would recommend the Derma Dream Pro!
I spoke with Chantal in Customer Service and she helped me straighten this out.
So I am switching to the Derm Dream Pro, but you need 3 more products to use this Pro. I will post another review after 30 days!
My concerns and situations was taken care of promptly and courteously thank you for your service. I will continue to use my derma dream device I love it.
Jefrey was a joy to work with. He was so helpful and even assisted me in getting my first order turned in. He was not pushy about my decisions and offered several different options that were available to me.
I was helped by Mahad and he gave me great service!
I was helped by Mahad and he gave me excellent customer service. Professional and friendly, he was able to resolve my problem in a timely fashion. Mahad is a fantastic person to represent your company.
Mahad was able to help me get a replacement order. My original order from 40 days ago did not ship. Mahad investigated and sent me a new order. He was very helpful and professional.
Megan was a tremendous help to me on the phone. She explained your products thoroughly with great knowledge, and she also explained the subscription policy. She was polite, friendly and even provided her phone number that I can use if I have any questions. She is an asset to your business..
Dante helped me tremendously. I had trouble with a defective product and he offered a replacement and the serum I needed to work with the Derma glow Pro I ordered but it was not holding a charge. I look forward to getting the replacement and using it. Dante was very understanding and helpful. I give him an A plus for his perfect customer service and follow through with what he said he would do for me!
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