Megan and the other people I’ve talked…
Megan and the other people I’ve talked to have been great.
About MyDermaDream
Data updated- Website
- mydermadream.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 270 reviews
- Replies to negative
- 97% (29/30)
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About this business
Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️Hyperpigmentation & Dark Spots ✨
Written by the business, not verified by us.Is MyDermaDream legit?
MyDermaDream (mydermadream.com) has a 4.5 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally kind, patient, and professional when guiding them through various account and product questions. Consumers note that customer service representatives provide thorough explanations and practical solutions to resolve membership and order issues smoothly and efficiently. However, some customers also noted unexpected subscription charges and persistent difficulties when trying to secure returns or direct refunds. A few other people also felt that certain skincare items failed to deliver noticeable results, proper daily usability, or satisfactory outcomes for their personal care needs.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service far exceeds
I love their products and have had amazing experience with their customer service. They went above and beyond to win me over. Not just one rep but everyone I have talked to.
Sharmaine answered all my questions…
Sharmaine answered all my questions quickly and set out to make my experience a good one. She is a great communicator and gave me very appreciated help.
I had an excellent experience thanks to…Jay
I had an excellent experience thanks to Jay. The effort and professionalism he put into making sure my order was set up to my satisfaction was amazing! More companies should have a Jay in their teams, and your company should be super proud of having such an employee. Thank you, Jay for all your help! It was truly appreciated!
Genalyn was very helpful and professional.
Genalyn was very helpful and professional. I am happy to report that Genalyn resolved the issue to my satisfaction. I give her 5 stars
Customer Service- Usman
Usman listened to what I was experiencing with my brand new MyoGlow device and very promptly rectified the situation by offering a new one in exchange for the one that was malfunctioning. He was calm and professional throughout the conversation despite my frustration with the device. He was very kind, and pleasant to work with.
Jay was very pleasant and handled my…
Jay was very pleasant and handled my concern promptly and professionally.
Yanie was very good in explaining…
Yanie was very good in explaining everything. She went over the instructions very well on how to use the products, and helped me with an affordable plan.
Ray helped me get my derma pro ordered…
Ray helped me get my derma pro ordered he was kind and patient. My first order got way layed because of possible bank fraud when I fixed that I couldn't find the order again. So I reached out and Ray rescued me and complete it and I have already received it!! So I thank Ray for his kindness and support. 10 all the way!
Brendan was very knowledgeable about…
Brendan was very knowledgeable about the products and explained in detail how they should be used to get the best results. I really appreciated his kindness.
JR handled my issue professionally and…
JR handled my issue professionally and promptly.
I was scammed on Aug 6 and had to…
I was scammed on Aug 6 and had to cancel ALL my credit cards including MyDermDream. I had placed 1 order with them and did not have auto pay. Today I get an email that says I have an order coming today from them. I call an got a very very nice person who helped me find out what was going on. Some companies have what is called a digital number that was.put there from your first order and MyDermDreams helped me understand that even though I had cancelled the card I had before August 6th that did not remove that digital number from way back to my first order. Since I never ordered and do not have auto pay MyDermDreams said even if I do get that order I could keep it and not owe anything. I called my main credit card and was assured that I indeed had canceled that old card and they went in and removed that old digital number. This is something I just learned today. I do hope this info is helpful to anyone else who gets emails that a order is coming that they did not order. I was told that companies can keep this digital number that your credit card may be canceled for up to 2 or 3 years. So if you get a emaol or text that says you are getting an item you did not order make sure you do not click on it and call you credit card company where you got the new card. I had always wondered why I would get an item from an old company that I ordered from years ago and never even had any contact with...this is why. Please I hope this helps others. I trust Trustpilot and hope if others find out info like this they please let others know
Reply from MyDermaDream2026-08-28
Hi, Thank you for taking the time to share your experience and for explaining what happened. We’re glad to hear that our representative was able to assist you and help clarify the situation regarding the unexpected order notification. We understand how concerning it can be to receive an order notification for something you did not knowingly purchase, especially after taking steps to cancel your previous card. We’re also glad you were able to connect with your card issuer and have the old digital payment information removed. We appreciate you sharing this information with others as it may help customers who encounter a similar situation better understand what may have happened and take the appropriate steps with their card issuer. Thank you again for your thoughtful feedback and for giving our team the opportunity to assist you. We’re happy we could help bring some clarity to the situation. – Shiela
Fraudulent unauthorized charges
Reply from MyDermaDream2026-08-28
Hi Pam, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your concern regarding charges you believe were unauthorized, and we regret the frustration and concern this situation may have caused. We take billing concerns seriously and would appreciate the opportunity to review your account, order history, and payment records to better understand what occurred and properly address your concerns. Please contact our support team at [email protected] with your order information so we can investigate further and assist you appropriately. Thank you for bringing this to our attention. – Shiela
Yanie is the best!!
Yanie has been a wonderful consultant. I have been using the products now for about a week and she called me today to check on how everything is progressing. It was also an opportunity for me to have her answer some questions that I had, I appreciate her followup and her desire to help me achieve the results I want 😊
Due to some confusion on my part
Due to some confusion on my part, i was in a bit of a tizzy about the whole process, and your representative, Jasmin, was very very helpful and calmed me down! She arranged for me to put my membership on temporary hold and to get a store credit, for which I was very grateful. I’m very much looking forward to receiving and using my purchase, the calcium sticks for under eye issues! I’ll be happy to report back with the excellent results! Thank you!
Michael Ray was very nice and very…
Michael Ray was very nice and very respectful. He was professional and listened to me and everything I had to say. In the end he satisfied how I felt and took good care of me. Thank you Michael.
Helpful for my skin care
Ice was very helpful in discussing the various aspects of my skin care. Between my aging skin and weight loss excess skin. I bought several items that I hope will be helpful.
She was very patient and answered all…
She was very patient and answered all my questions.
Very thorough & helpful
My consultant is very knowledgable and attentive to my needs.
The company trains their consultants very well.
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