I have spent almost $1,000 purchasing…
I have spent almost $1,000 purchasing your products and paying for the membership monthly. I have tried 3 times to cancel my membership and twice I have been told that it would be cancelled and then I check my PayPal account and I am charged again. This last time I tried I was messaged back by Sharmaine. I explained to her what had happened the 2 previous times and that I just wanted to cancel my membership. I explained that I had all the products I needed to get the results I wanted. I can no longer afford to pay the membership fee every month because the price of gasoline, groceries medical expenses and household utilities were so expensive now and I cannot be frivolous with items that are not a necessity anymore. She responded with options to not cancel the membership but put in on hold so I wouldn’t lose the benefits I already earned. After a couple more messages back and forth and me being adamant about canceling because I am single and retired and on a fixed income. Sharmaine agreed to cancel my membership. Sharmaine has been so supportive and compassionate in our messages back and forth. I have to say that in all of my conversations and messages with other people at Derma Dream she is the only person that really listened to my request and to finally take care of canceling my membership. She explained that unfortunately she could not refund money for the membership charges I had paid after being told they were canceling my membership. She wished me well and said that she hoped at some point I would continue my membership and buying more products if I needed to do so. She is an asset to your company and I hope when I need to buy something from your company I will be able to speak with her to help me. Sincerely, Nancy Alley