Nanoleaf is a green technology company that's transforming the way we light up our world with impeccably designed, ultra energy efficient LED lighting.
Nanoleaf（nanoleaf.me）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 239 条用户评价，属于建筑与制造分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-10-25。
Most reviewers were let down by their experience overall. Customers frequently struggle with unresponsive support teams, difficult communication channels, and unhelpful handling of warranty claims when things go completely wrong. Consumers also encounter major ongoing issues with hardware quality, frustrating connectivity failures, and unexpected shipping delays that leave physical orders stuck or completely missing for weeks. Some reviewers were happy with the nice products, beautiful lighting designs, and timely delivery services received initially without any major problems. Others noted that the equipment can look amazing once successfully installed, though achieving that operational state often requires considerable patience during the initial setup process.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。All of Nanoleaf products are bad with horrible connection issues. None of my (8) bulbs will update, constantly unreadable. Strips will not pair. In fact Apple HomeKit doesn’t recognize anything. Customer support reminds me of 8 year olds kids that stole something. Don’t buy this garbage, it sucks. Trust all of us don’t do it.
Bought a new controller for panels and they will not refund me after i said to support it does not work. Do not buy if u want nanoleaf panels go to currys.
Nanoleaf tiles are amazing. I bought some shapes (triangles, nine-pack) from my local store and immediately set them up. During installation, we didn't align them exactly, but they could be easily brought off with some care while peeling the tape. After installation, I set them up with the mobile app, which despite the negative reviews, the app worked fine for me. After some trouble with the desktop app, I contacted support through the live chat feature, and they responded fast and easily fixed the problem. Amazing work, Nanoleaf!
Got the nanoleaf bulbs but app is terribly glitchy and slow. For example, deleted scenes return after deleting from Nanoleaf and Homekit. Settings reverse, for example if I deselect devices and save, from group scenes. Lights turn on randomly after switching off. The app is also not intuitive and syncing can be strange.
Scammed by support I was scammed by the support team, Ive had a ticket open for 6+ months and got scammed out of my panels, I sent them to them and they dont want to send them back. DO NOT BUY
Please look at the reviews. Save your money. I wish I had researched before purchase. They simply do not connect. Tried everything including tech support from Nanoleaf. Still nothing. Spent so much time trying to resolve issue that I can't return the item anymore. Wasted €600.
Ok, so I bought myself an extremely pricey nanoleaf shapes set. After a couple of months of connectivity issues and lights randomly turning on in the middle of night, the panels decided to give up and not respond to input anymore. All OK 'till now, the online FAQ was good but unfortunately a hard reset wasn't possible due to the control panel not responding. So I tried to contact customer support.... and my god that was a bad decision. They're unresponsive half of the time and when they do respond, it is with half pre-baked scripts not at all responding to what I'm writing. It started out with the support person asking me to do what I stated I did in my initial message. I was 5 days into a chat conversation with multiple people when I was told I needed to send a video proving I did a hard-reset. Which I did.... That was a couple of days ago now and they haven't responded.
This is not a trustworthy company. They will make you go through an onerous troubleshooting process for their products, but they never actually address the constant connectivity issues with their apps. They will give you the runaround until you are outside of warranty leaving you with little recourse outside legal avenues. If you value your money and sanity at all, should avoid these products by all means.
It's been over a month since the after-sales service has been giving us the runaround. We ordered 2 kits and only received one. On the package delivered by GLS the weight written on the label (5,7Kg) does not correspond with the real weight of the package. I don't know who to blame GLS or Nanoleaf but one thing is for sure, I have been ordering online for over a decade and I have never had such a poor experience in terms of communication. I've already wasted I don't know how much time repeating myself over and over again on more than 20 emails and it's still not resolved in the meantime.
Items were missing from delivery Main nanoleaf elements (£199 worth) was missing from our delivery. The extension, lightbulb and led light strip all present but the main item missing. Contacted customer service who have sent me on a 2 month jolly around waiting for replies weeks between emails and their end result...? The delivery company said it should be there so.. thats it. No item that I've paid for, no refund.. I've essentially had £200 stolen from me. I am so absolutely furious right now it is insane to me.
If I could give 0 starts I would. As so many have mentioned connectivity with the app and the software is a joke. I literally haven't even made adjustments in the app due to concern of the app crashing a losing connection. I should have know better when I had to return my first set the same day and exchange it out for a new one. I prepared to do a firmware update and the update bricked my lights. From there it only got worse. I've endured my lights randomly turning on in the middle of the night at 100% brightness and then with no command or manual intervention the light would go off. Moving on to sporadic light glitches and/or missed color patterns in the scheme or scenes. Let's over to the latest game of red light green light with connectivity. Without manual intervention my controller started randomly losing connectivity until it never found it again. The controller lights have been in a twinkle search sequence for the last 48 hours. I have done a soft reset, hard reset, changed the wifi, I moved the app from android to IOS. Nothing.. complete and utter failure. I feel like I was scammed out of the 250.00 dollars I paid for this horrid tech. Customer Service is laughable, returned Service requests takes 3-5months for a response. If they think they are getting another 30.00 bucks to replace the controller... they won't see another red cent
Do NOT buy the light panels! even tough they work great when they do work, the problems with connectivity is just to much.. Since I got them I only have problems with them getting disconnected from the network like almost daily, needing to reset them almost every day is just not worth it. I have the essential strip which works like a charm but is has also bluebottle. The light panels(old ones not the shapes) are NOT worth it unfortunately. Their support is great and they tire to help you but there should not be so much problems within this price range.
decent decent decent
I purchased a set of panels for my sons gaming room, brilliant! No issues at all! Then I realised I’d bought the older set and there was an updated set of shapes! I purchased these for our living room, looked amazing above my hifi! Then they started turning off and on for no reason! It didn’t matter how long they’d been on for,but they’d go off! I even came down one morning and they’d turned themselves on overnight! Apparently this is a common problem according to some forums I’ve been on! They advised turning off the touch features which I did and the problem stopped! What this means is I’ve paid for an item that doesn’t do what was advertised, Pity really as they do look really good when they’re on! They need a fix from Nanoleaf as an update, I only hope they’re on it! Otherwise I’d have given 5 stars, until they do, it’s a 2! ☹️
Yeah they look nice, but their connection to the Wi-Fi is very flaky with it often dropping, they also use up a surprising amount of power even when turned off and they are extremely over priced. talking to their support department to try and fix the connection issues is like banging your head against a brick wall. I think they have employed and outsourced bargain basement automated support company who's answer to everything is just too hard reset the panels. Really not helpful.
A bit expensive, but The lights simply are amazing, beautiful colors, I responsive app, anything, there’s just too many options, which is an a problem. Then, you could have it set so it wakes you up with the same color and tone is the sun rise, and the same exact time, coming on slowly for natural wake up, the same thing for sunset and every other possible configuration you can imagin. Again, it’s a bit pricey for only none lights, but on the other hand, I want more lights just for more places, the nine lights illuminate A massive area of the house yes I choose it to be, I have been wanting to buy their new product, which is touch responsive, but it’s even more expensive, worse, it’s been out of stock for The several months, seems like a big wasted opportunity for the company as far as production. The remote sucks though, don’t waste your money on it.
Ordered Thursday night, came Saturday morning even earlier then expected. Connected them all and they are amazing. Easy to setup and easy to control from the Nanoleaf app. Will definitely be purchasing the expansion pack when its in stock.
Previously the loop mode could be turned off which meant your scenes would play just once. However now scenes randomly restart, maybe get to the end, but then randomly restart 20 minutes later or restart three minutes later, it’s completely random and infuriating. Contacted support asking how I can downgrade but they haven’t responded.
The idea of the product that they sell is amazing.... however the product itself is 100% Chinese. I mean it looks and feels extremely cheap. Their deliver system is a massive disappointment since I ordered them in September 2017 and I got the package in mid January 2018. One day they email you to say that the package will arrive sooner and the next day another mail canceled the first one. And the another mail that told me that the 1st mail was in fact correct. And finally I received the last mail which told me they lost the package. So buyer beware because their management might also be Chinese.
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