Terrible online experience
Terrible online experience - little to no customer service available Poor all around - look elsewhere for a better experience
关于 Nanoleaf
数据更新- 网站
- nanoleaf.me
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 46 条评价
- 差评回复率
- 0%（0/214 条）
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商家自述
Nanoleaf is a green technology company that's transforming the way we light up our world with impeccably designed, ultra energy efficient LED lighting.
Nanoleaf靠谱吗？
Nanoleaf（nanoleaf.me）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 239 条用户评价，属于建筑与制造分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently struggle with unresponsive support teams, difficult communication channels, and unhelpful handling of warranty claims when things go completely wrong. Consumers also encounter major ongoing issues with hardware quality, frustrating connectivity failures, and unexpected shipping delays that leave physical orders stuck or completely missing for weeks. Some reviewers were happy with the nice products, beautiful lighting designs, and timely delivery services received initially without any major problems. Others noted that the equipment can look amazing once successfully installed, though achieving that operational state often requires considerable patience during the initial setup process.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Do not buy this product
Do not buy this product. Looks great when it works, which is about 5% of the time. Then it needs to be reset and it takes hours of trial and error to maybe get it to work. Stay away.
Terrible quality product
Terrible quality product. It doesn't work.
Looks fantastic when they work which is…
Looks fantastic when they work which is unfortunately very rarely. Always disconnects and becomes unreachable from the app. To frustrating to set up again when it happens 5 times a day.
DO NOT BUY absolute scammers
DO NOT BUY absolute scammers Did not send product it never arrived and I am now trying to get my 400 Euros back. STAY AWAY their "customer service" was absolute trash and not helpful. let's see if I get my money...
Controller failed in less than a year & more
Controller failed in less than a year. They replaced it which is not too bad but it just has been problem after problem. Unreachable, "Not responding", flickering random patterns, flashing white randomly, failed controller all within a span of a year. It's so hard to catch that you'd be hard pressed to even show it to them cause it happens so randomly and nanoleaf WILL ASK YOU FOR VIDEO EVIDENCE TO PROVE YOU'RE NOT A LIAR. It not only affects the performance when it's paired to my Siri homepod it has issues with all the smart speakers. Pairing it can be a nightmare of swirling wheels of death and constant push blames to your router when 1 min it works the other it does not doesn't make sense. Marketed at a premium quality price it definitely does not live up to it at all. Be warned if you are considering nanoleafs, it's a hype/fad. It is in fact a myriad of technical issues waiting to happen once u get it, unless you like sitting in the dark without lights tinkering trying to fix it more often than using it.
Product failed after 6 months
Product failed after 6 months, they have had me doing pretty much research and development to as why it failed. Even scanned my network without informing me they would be data gathering my network information through "RouteThishelps" So beware if they get you to use this app you will be sending all your network information to Nanoleaf or whatever company it is for. But despite them unable to fix it they just keep getting me to perform test like I am being paid by them. So my light panels are broken apart from a blinking LED light on the controller and they refuse to acknowledge the issue, claim it is my network despite all my other smart devices working no issue together. I would avoid this product if you want a easy to setup and maintain product. Until they sort out the customer service and reliability of the products.
No customer service
Hello I ordered two stater packs and only received one so I made a request to customer service, they told me that I have received everything, while I show them a photo of the shipping box and it can only contain one starter pack. It's been 4 weeks now customer service is unresponsive I've sent multiple emails No consideration for customer's
Controller unit failed after a year
Controller unit failed after a year. Customer Support stopped responding TWICE.
Absoutly shockingly bad service and…
Absoutly shockingly bad service and desktop application that is completely unresponsive and poorly made, nice UI although.. if only looks were important of usability! Stay clear!!
Firmware update failed - bulb now useless
Firmware update on Essentials A60 bulb failed now stuck in unreachable status. Other HomeKit devices on home system working fine - following checks it appears to be a Nanoleaf problem. Has left me wondering how Apple ever certified these products as being HomeKit compatible. I am guessing they are not long for the 'product discontinued' status in the Apple store ...
Absolutely terrible customer service
Absolutely terrible customer service. My Nanoleaf hex lights fell off the wall within less than a month of mounting them perfectly following the given wall-prep instructions. When I contacted their customer support, they told me to buy third-party adhesives, told me they couldn't be sure I mounted them properly in the first place (because they weren't there to witness it), and said their adhesive isn't covered under the manufacturer warranty. I am very sad and disappointed. The lights were sooo cool, but the company doesn't stand behind their product and tries to slip out of any responsibility/ownership.
Don't fall for these, they're trash.
These products are really neat, but not worth it. Don't waste your money. The connectivity sucks, the app is buggy and never seems to get better. I guess the 12 year old they hired to build it can't figure out what's wrong, and despite laying hundreds of dollars for their lights, they can't seem to open some budget for a better programmer and designer. Proudly Canadian, but makes Canada's tech market look foolish. They're basically the PC brand of smart home products. Never any improvement, always creating more products, quickly killing support for previous ones, and for products worth hundreds of dollars, they constantly need to be reset and factory reset, and the app constantly reinstalled because it freezes. Don't be fooled by how cool these products look, they're definitely better on paper.
stay away
stay away . Bad product quality, controllers keep dying (3rd one) , and customer service is even worst . Save your money!
Dead controller, no replacement
Purchased hexagon shapes light panels for my office. They worked fine for a while until the controller unit died. Customer support suggested workarounds and resets. All steps performed, but the controller is dead. Upon request for a replacement I was met with a ridiculous demand for a video. Due to office setup it’s impossible to record everything they want at once, without dismantling my desk. Asked them to at least provide link to a replacement controller so I can buy it myself if they don’t believe a customer who provided proof of purchase. The spare part is not in stock for the last several weeks. No idea what to do now with these useless planets. Customer service is outrageous.
Avoid their products
Avoid their products, I bought two sets of lights for my kids and they both broke (electrical fault in the controller) within a year and Nanoleaf support team just mess you around and have you going in circles. Stick to a better more reliable brand.
Lghts are great WHEN THEY WORK
Look the lights are great WHEN THEY WORK! I've had the orignal Aurora Panels for years BUT its plagued with connection problems ALWAYS! THE APP IS GARBAGE! I set them up every 6 months or so but the problems are just too frustrating & back in garage.
Unreliable products and even worse (non-existent) customer support!
Nanoleaf products may seem fun, but they invariably have connection problems (this may be why it’s so difficult pairing these devices with your network and their app) and their support is basically non-existent. I’ve been waiting since I submitted a ticket Jan 29 and today is Feb 6. I’ve gotten nothing and I’ve reached out three additional times. This is an unreliable product and their tech support isn’t helpful at all. It’s such a shame considering Nanoleaf is carried by Apple. Stay clear of this company’s products. You will get an unreliable product and tech support won’t be there for you. You’ll wind up with a product you can’t return, because it’ll likely be after the return date by the time you have problems.
Bad quality / WORSE customer service!
Got the Nanoleaf Canvas as a gift for my daughter. Installed it on the wall with her. She loved it! Looked terrific, was super cool. FOR ONE DAY! Then the controller panel apparently crapped out. Finally got a response from customer service after three attempts. I had sent them a video. They responded… yup, looks like you need a new controller panel. They asked for my name, their serial number, etc. I provided them. No response. 3 days later emailed them again. Nothing. 3 days later emailed them again. Still nada. It’s now been two weeks since they agreed that their product crapped out after a day and they haven’t bothered to respond. Believe the bad reviews. Quality sucks. Customer service sucks. Save your $$.
Not recommended
Especially if you're using android, nanoleaf can't be recommended. I love the look, but the android app + Integration with Google home are awful, which makes them barely usable.
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