支持人员知识渊博且耐心。
我对收到的帮助感到很高兴。我的所有问题都已解决。
The Neat Company 回复2023-07-17
The Neat Company thanks you for leaving a 5-star review! We are happy to know you had a great experience with your Neat Expert, Steven. We appreciate you being a Neat customer!
关于 The Neat Company
数据更新- 网站
- neat.com
- 分类
- 电子与科技
- 所在地
- United States · Philadelphia
- 状态
- 待认证
- 差评回复率
- 100%（3/3 条）
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The Neat Company靠谱吗？
The Neat Company（neat.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 101 条用户评价，属于电子与科技分类，口碑优秀。好评高度一致，92% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
用户怎么说
一切以人民为中心
这一切都与人民有关。 Neat 支持团队的 Liza C. 是一位摇滚明星。她很专业而且坚持不懈。她耐心地关注我的数据迁移支持案例，并通过艰苦的多天过程在新计算机上进行设置，并提供一致的跟进和细节。 在我刚刚支付了最初的 Neat Desk 订阅费用后，我必须说服自己支付少量的额外费用才能获得更高级别的支持，但我会说这是非常值得的。很高兴现在我的所有准确数据和历史记录都存储在我的办公室电脑上，并且可以随时随地使用他们出色的移动应用程序。起初，我对必须从旧软件迁移到新的基于云的服务持怀疑态度，但其特性和功能非常值得，而且我强烈建议支付少量费用以获得一年的额外支持。 Liza C. 和她的团队是一流的！
The Neat Company 回复2023-07-11
The Neat Company thanks you for the amazing review for Liza! Looks like she migrated well over 5000 items for you. We appreciate you being a long-time supporter of Neat and we welcome you to the Neat Cloud!
整洁的员工拯救了这一天！
我很难记住如何做一份特定的报告。我联系了 CHAT，丽莎过来帮忙！在尝试生成去年的重复报告但未成功后，她最终要求访问我的计算机。这是通过 Zoho 完成的，经过多次尝试和错误，她能够解决我的问题！她对我非常有耐心，并且非常坚持解决我的问题。在我看来，丽莎是一流的！感谢 Neat 雇用了优秀的员工！
The Neat Company 回复2023-07-11
The Neat Company thanks you for leaving a 5-star review for Liza. So glad she could help generate the report you needed. For more information on reports, visit our Help Center here: https://support.neat.com/neatapp/reporting-in-neat
教师/树农
Steven 在我们的 1:1 技术会议中表现出色。他完整地回答了我所有的问题，当我不断添加评论和更多问题时，他立即做出了回应。作为一家从事教育和农业业务的 S 分公司，他知识渊博。
The Neat Company 回复2023-07-12
The Neat Company thanks you for leaving a 5-star review for Steven! Glad to hear Steven was able to answer your questions. Thank you for choosing Neat!
丽莎对我的案子非常有帮助
丽莎对我的案子非常有帮助 我几乎准备好扔毛巾要求退款了。 蒂芙姆·丽莎 非常感谢 给你 5 星
The Neat Company 回复2023-07-05
The Neat Company thanks you for leaving a 5-star review for Liza! So glad you chose to remain a Neat customer. Way to go, Liza!
多莉帮助了我
多莉帮助了我，她很有礼貌而且非常乐于助人。基本上握住我的手并引导我完成整个过程。我认为如果你所有的技术都像她一样，那么你就有了一个完美的客户服务部门。
The Neat Company 回复2023-07-05
The Neat Company thanks you for a 5-star review for Dolly! We agree, Dolly is a real asset to our Team! Thank you so much for choosing Neat!
罗德·普赖尔
大家好，我的名字是罗德·普赖尔博士，丽莎今天帮助了我。 她解决了我的登录问题，我还有一些问题。 我发现我没有 QuickBooks，而且我只支付了 Neat 服务的费用。 在与丽莎交谈之前，我已经准备好要回我的钱并放弃了。 她能够为我指明正确的方向。 向我发送有关使用该服务的有价值的链接以及我到底支付了 250.00 美元的费用。 请告诉丽莎，她今天是英雄，拯救了世界。 我想告诉你，我的名字是罗德·普赖尔博士，丽莎今天帮助了我。 她解决了我的登录问题，我还有一些问题。 我发现我没有 Quickbooks，而且我只支付了 Neat 服务的费用。 在与丽莎交谈之前，我已经准备好要回我的钱并放弃了。 她能够为我指明正确的方向。 向我发送有关使用该服务的有价值的链接以及我到底支付了 250.00 美元的费用。 请告诉丽莎，她今天是英雄，拯救了世界。 如果可能的话，我会给丽莎 10 颗星。 祝你有美好的一天。
The Neat Company 回复2023-06-27
The Neat Company thanks you for leaving a 5-star review for Liza! We are pleased to hear you had such a great experience. Happy to know Liza got your password updated, explained what your Neat plan features are, and got you started with your QuickBooks Online integration!
帮助我的专家是丽莎
帮助我的专家是丽莎。 她在帮助我的时候很彻底而且很有耐心。 她太棒了！
The Neat Company 回复2023-06-26
The Neat Company thanks you for leaving a 5-star review for Liza! We appreciate you choosing Neat!
这次......很棒的服务......问题解决了
这次......服务技术人员（阿尔玛）非常棒。 我们能够解决这个自去年夏天以来一直存在的棘手问题！ 谢谢你！！ **GSL
The Neat Company 回复2023-06-21
The Neat Company thanks you for leaving a 5-star review! So glad Alma was able to assist! Thanks for choosing Neat!
这是我拥有的一个超级有用的工具……
这是一个超级有用的工具，我在我们的全国会议上向我领域的其他人推荐了它。
The Neat Company 回复2023-06-16
Rebekah, thank you so much for taking time to write about Neat. We're so happy to hear that you're getting the most out of Neat!
更改密码
需要更改密码，丽莎成功完成了这一操作。当我联系聊天时，花费的时间比我希望的要长一些。想知道代表的工作是否超出了我的问题。
The Neat Company 回复2023-06-14
The Neat Company thanks you for leaving a review! We are sorry you experienced a delay. You may have connected with us during a high-volume time of day. We are glad Liza was able to get your password reset for you!
Alma 是在我的 Neat 帐户上工作的技术人员
Alma 是解决我问题的技术人员。 她对我的许多问题都很专业和耐心。 她能够解决问题并使我的软件正确启动并运行。 我肯定会再次使用她和尼特。
The Neat Company 回复2023-06-12
The Neat Company thanks you for leaving a 5-star review for Alma! Looks like she migrated hundreds of items into NeatCloud for you. Happy to have you as a NeatCloud customer!
这位高级技术人员知道他是什么……
这位高级技术人员知道他在做什么！ 在今天与他交谈之前，花了 2-3 天 5 个多小时，其他技术人员无法顺利工作
The Neat Company 回复2023-06-02
The Neat Company thanks you for leaving a 5-star review. Thanks for being a Neat customer since 2015! We are happy that your Neat Expert, Boogie, was able to get you scanning again!
我们花了几个月的时间才得到这些……
我们花了几个月的时间才将这些文件上传到云端。多莉一步一步地陪伴着我们……甚至有时！！！
The Neat Company 回复2023-06-01
The Neat Company thanks you for leaving a 5-star review! Glad to have you as a Neat customer and happy we could get those 19,000+ files over to the NeatCloud for you. Kudos to Dolly for a migration well done!
scansnap iX6000 与 Neat 完全兼容吗？
我有一个问题，问题得到了解答。希望准确。 这是我的问题：我正在考虑购买富士通（理光）ScanSnap iX1600 无线/USB 扫描仪。如果我通过 Wi-Fi 使用 ScanSnap iX1600，是否有一些我无法使用的 Neat 功能或特性？ 我得到的答案有点远了...... “我可以使用所有 Neat 功能吗？” 发送者： You12:02 PM 丽莎·C. “是的，这是正确的” （希望答案是正确的）
The Neat Company 回复2023-05-31
Thanks for reaching out for additional detail on Neat compatibility with the iX1600! We appreciate your patience as we researched this further for you. The Short answer: We don't support Neat Scan utility with a Wi-Fi scanner but since the model in question has scan to email, it should still work well. The Long Answer: Even though some Scan Snap scanners are certified, this model is not one of the officially tested and certified 3rd party scanners, but it does use Scan Snap software which should connect with Neat Scan Utility (NSU). Since it is not certified, you can't control black/white vs color or single/2-sided scans directly from NSU but you should be able to control all the scan settings in the Scan Snap software prior to sending to Neat. Because Scan Snap scanners MUST use the Scan Snap software, everything has to be managed through that software first and then be sent to NSU. If there happens to be an issue where they are not working together, we often recommend scanning to the computer and importing it into the web app. We checked the Ricoh website, and the image of the Scan Snap software shows they also have a Scan to Email feature. That may work out better for you to send items directly into Neat without needing to use NSU as an additional step. Since you haven't purchased yet, we would also mention that Raven scanners are fully compatible with Neat and also have the scan-to-email feature which is a lot easier and faster than NSU. We have tested Raven and know it works well with sending to your @neatcloud.com email. Hope that gives you the information you need in order to make the best decision. Thank You
丽莎最终解决了我的主要问题......
Liza 最终解决了我的主要问题，让 Neat 与我的 ScanSnap 一起工作，我很感激。然而，不计算尝试聊天的时间，我至少花了两个小时，而且回复之间有 5 分钟的时间。这是脱节和有压力的。我想要一个能够给予和接受的人，而不是聊天沟通的过程。这很令人沮丧。
The Neat Company 回复2023-05-25
Thank you for your feedback. We appreciate you being a Neat customer since 2013! We are sorry if you experienced some delays in chat responses during your interaction this week. Please keep in mind, that during remote sessions, the agent is also working on identifying and rectifying your technical issues while they are connected to you. You can cut the line and get priority phone, chat, and email support by securing our VIP service add-on, see here: https://www.neat.com/vip-service
快速而友好的服务
The Neat Company 回复2023-05-19
The Neat Company thanks you for leaving a 5-star review! We appreciate you being a Neat customer!
没过多久就收到回复了……
没过多久就收到了Chat的回复。 丽莎很快解决了我的问题
The Neat Company 回复2023-05-18
The Neat Company thanks you for leaving a 5-star review! Using our Chat can be quick and efficient! Thanks so much for choosing Neat!
丽莎·T
你们的技术支持代表 Liza T. 给我回电话，确认前一天的支持会议已经满足了我的需要。 但事实并非如此，因为 Liza 的努力和我的新扫描仪供应商（Fujitsa ScanSnap）的支持并没有真正发挥作用。丽莎很关心今天的后续行动。 她非常了解您的系统，因此她能够指导我通过 Google 而不是通过 Safari 登录 NEAT。 我对您不再支持旧的桌面版本感到有些失望。 速度更快了。 但你们的技术支持非常棒。
The Neat Company 回复2023-05-19
The Neat Company thanks you for leaving a 5-star review! Kudos to Liza for providing excellent technical support!
从旧版的过渡
聊天对象是丽莎。非常有帮助并且易于合作
The Neat Company 回复2023-05-19
The Neat Company thanks you for leaving a review! We appreciate you choosing Neat since 2012!