The Neat Company（neat.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 101 条用户评价，属于电子与科技分类，口碑优秀。好评高度一致，92% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
与 Liza C 合作非常出色。 她知识渊博，能够解决我们的问题。 她还就如何更好地使用该应用程序提供了宝贵的建议
The Neat Company would like to thank you for leaving a 5-star review for Liza! So glad she could be of assistance. We appreciate you being a Neat customer since 2018!
丽莎给了我很大的支持。
The Neat Company thanks you for leaving a 5-star review for Liza! So glad she was able to quickly resolve the issue. Thanks for choosing Neat!
丽莎必须和我一起工作几个星期才能迁移我年复一年的收据和文件。她很有耐心，乐于助人，回答了我所有的问题。
Thanks for taking the time to leave a review! Liza is an asset to our company.
这很容易！我得到了更新和通知。我知道接下来的步骤。 我很高兴，自 2012 年以来一直如此
Thanks for being a long-time Neat customer! And thanks for your review!
在扫描我的收据 (ScanSnap ix500) 时，我在将扫描件发送到 Neat 时遇到问题。通过卸载 Neat Scan Utility 并重新安装该问题得到解决。 Liza C. 在隔离问题和解决问题方面思路清晰，很有帮助。
Hi Cecelia, We appreciate you being a long-time Neat customer! Thanks for leaving such a great review for Liza! Well done, Liza!
我与 Liza 合作，能够快速解决处理过程中遇到的问题。
The Neat Company thanks you for leaving a 5-star review for Liza! So glad she was able to quickly resolve the issue. Thanks for choosing Neat!
对于我从 Liza C. 那里得到的帮助，我无法说得太多，这项 Neat 技术帮助我摆脱了自己陷入的困境。 我更换了互联网服务器，并且我的电子邮件地址被删除。除此之外，我无法登录 Neat 或更改密码，我也不知道为什么。 我所能想到的就是我需要报税，而我需要 Neat 来完成这件事。 我很幸运能够拥有一位有能力、知识渊博的技术人员 Liza C.，她可以帮我解决我的问题。令人惊奇的是，她为了帮助我而走了这么远的距离。 当 Neat 说他们希望确保顾客得到照顾时，他们说的是实话。 他们雇用的人正是这样做的。自 2006 年以来，我在 Neat 工作了很多年，他们仍然是一家拥有五星级员工的五星级公司。
Hi Linda, Thank you so much for the kind words! Glad to hear Liza was able to help you get back into your account to retrieve your data. Please check your email for the additional follow-up details Liza has for you.
快速、方便、使用替代密码重置，Ty Liza 00512006。我从来没有遇到过问题，喜欢该软件和扫描实用程序，这是个人使用，使我无纸化，我对云存储也很有信心。简单，gr8 工具......约翰
Hey John, Looks like Liza was able to get your password reset with no problem. Thanks for leaving this great review! We are glad to hear you are loving the Neat software and the free Neat Scan Utility!
Liza C. 清楚地理解我的帮助请求并迅速解决了问题。非常知识渊博和彻底
The Neat Company thanks you for leaving a 5-star review for Liza! Nice to hear you had such a great experience. Thanks for choosing Neat!
我刚刚又开始使用它,所以很难评价该公司。,我认为丽莎在聊天线上做得很好。
Hi Frank, The Neat Company thanks you for leaving a 5-star review for your chat agent, Liza. Looks like your scanner is working and you can also use our Neat Mobile App to scan on the go. Welcome to the Neat Cloud!
The Neat Company thanks you for leaving a 5-star review! Great to know we could get your Neat scanner and new computer up and running in no time!
代表太棒了！！！ 很快解决了我的系统的一个主要问题。 还向我提供了有关我可能感兴趣的其他新可用功能的信息。 没有给我压力！！！！ 总之是一次非常满意的体验。
The Neat Company thanks you for leaving a 5-star review! Glad you had a great experience with Liza. Thanks for choosing Neat!
2015 年，他们取消了一个精彩的项目并转移到云端后，我放弃了我的数据。我是一名医生，他们不符合 HIPAA。在过去的两年里，我在放弃之前从他们的客户服务中获得了零帮助。有一段时间我可以进入我的数据，然后就停止了。我无法访问所有这些年的数据，大约 10 年。我最近收到一封电子邮件，说他们将转储我的旧数据。我必须支付 250 美元才能下载它，结果证明这是一个谎言。我进行了 30 天的试用，明确表示我将在试用中获取我的数据并收回我的钱。正如 Val 告诉我的那样，取消 30 天免费是没有问题的，但会伴随着很多行话，使我无法拿回我的钱或我的数据。另一个谎言。我打电话给账单并留下了我的电话号码以便回电。她刚回电话就挂断了。我想是因为我听不到她的声音并告诉她；除非是瓦尔挂断了我的电话。她自称是销售代表和客户服务人员。她不知道如何下载数据。正如其他人发现的那样，它们并没有改变，距离我的数据被认为毫无用处已经过去了 8 年。
The Neat Company thanks you for leaving feedback. Thank you for taking our call today as we work with you to try to ensure you have all of your data and are provided with a refund as part of our 30-day money-back guarantee. Here is a helpful article that further explains what we mentioned during the call: https://support.neat.com/retired/neat-to-end-support-of-legacy-desktop-software
Lisa很耐心地倾听我的问题，并帮助我找到解决方案。
The Neat Company thanks you for leaving a 5-star review for Liza. We welcome you to the Neat Cloud! For extra support, you can schedule 1 on 1 training sessions or use the chat feature when you are signed into app.neat.com.
帮助我的技术人员，我相信她的名字叫Leona，非常细心，回答了我所有的问题并解决了我的担忧
The Neat Company thanks you for leaving a 5-star review for Leona! Many thanks for being a valued customer since 2014. So glad you decided to upgrade to the Neat Cloud!
丽莎在整个过程中非常耐心并且非常乐于助人。
The Neat Company thanks you for leaving a review for Liza! Thank you for choosing Neat. Kudos, Liza!
丽莎知识渊博、专业且彬彬有礼。
The Neat Company thanks you for leaving a 5-star review for Liza! We appreciate you being a Neat customer. Way to go, Liza!
The Neat Company thanks you for leaving a 5-star review for Alma! Happy to see Alma migrated your data successfully. Welcome to the Neat Cloud!
丽莎，很好地解决了我的问题。 丽莎非常耐心且乐于助人。 她通过 Neat 程序很好地解决了 Scanchat Home 软件和我的 Fujitsu ix500 打印机接口的根本原因。 她下载了一个很难找到的更新并下载了它，她对其进行了测试以确保它正常工作并确保我的问题得到解决。 非常熟练。！
The Neat Company thanks you for leaving a 5-star review! Well done, Liza!
史蒂文太棒了！！并向我解释了一切！
The Neat Company thanks you for leaving a 5 star-review for Steven! Glad he was able to help you get your folders organized! Thanks for choosing Neat!
共 101 条符合条件的评价