The Neat Company (neat.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Robert · 3 reviews · Experienced 2025-03-19 ·
★★★★★
worst experience ever
worst experience ever. i bought their software, entered my data, and then they locked me out of my data for a ransom! stay away!!!!!!!!!!!!!
4/4/25 update: after contacting support as they requested...no response!!! stay away!!!!
Reply from The Neat Company2025-03-21
Hello Robert,
We are sorry you are having trouble, but more information is needed. When you say you bought our software, we need more specifics. Did you purchase an old scanner with software from a 3rd party or online? Neat hasn't sold scanners with corresponding software since around 2017. We would love to get to the bottom of this for you as quickly as possible. Please copy this link and paste it in a browser to submit more details so we can contact you ASAP https://support.neat.com/customerservice/contact-support-team
4/4/2025 - Robert, we've been looking for new cases from you since Mar 21, 2025 when we first messaged you here, but have not found one. Please share the case number you were provided when you opened a case so we can locate your case and help you.
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Lin Pruett · 3 reviews · Experienced 2025-02-16 ·
★★★★★
How much does this company charge?
Reply from The Neat Company2025-02-18
Hi Lin,
You can view our prices here: https://www.neat.com/pricing
You can also fill out this form so we can call or email you directly. See here: https://support.neat.com/customerservice/contact-support-team
L
Lennox · 1 review · Experienced 2024-02-08 ·
★★★★★
Reliable
Reliable. Used them twice, consistent both times.
Reply from The Neat Company2024-07-29
The Neat Company thanks you for leaving a 5-star review!
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Xenophon · 1 review · Experienced 2023-12-07 ·
★★★★★
t interaction
t interaction. Staff was friendly without being fake. Made the process enjoyable.
Reply from The Neat Company2024-07-24
Thanks so much for the 5-star review! We appreciate you choosing Neat!
Lisa was absolutely great in transferring my old files to the neat cloud and was very patient when I did not understand some items...Also I have listened to some zoom chats and are very helpful......I have actually used Neat for over 20years and am now transitioning to their new software.
Reply from The Neat Company2024-02-05
Thanks for leaving a 5-star review for Liza! Glad you had a smooth migration. We will continue adding new content to our webinars page and it can be found here: https://www.neat.com/webinars
Gabriel quickly and efficiently fixed my issue after determining that it was connected properly.
Reply from The Neat Company2024-01-31
So nice to hear Gabriel was quick and efficient in helping you with your Neat Scan Utility concerns. Thanks for choosing Neat!
T
Tom · 2 reviews · Verified · Experienced 2024-01-30 ·
★★★★★
The telephone assistance/training was…
The telephone assistance/training was great! Stephen? was very helpful and patient. I am not computer savy so he walked me through the new software and scanner perfectly!
Reply from The Neat Company2024-01-31
Thanks so much for writing a 5-star review for Steven! Glad we could get you scanning and filing your items away in no time!
M
Mark · 2 reviews · Verified · Experienced 2024-01-29 ·
★★★★★
Good support knowledge
Reply from The Neat Company2024-01-30
Hi! Thanks for the 5-star review! Happy to see we were able to help you get your scanner connected and get you started with Neat!
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Linda · 2 reviews · Verified · Experienced 2024-01-24 ·
★★★★★
Steven, a Great Instructor
Steven quickly noticed that I was struggling, and he suggested that he have access to my computer to help navigate in the program. He was most helpful by understanding my visual approach to learning. He mentored me by accessing my computer to make it so easy to follow him as he gave me a wonderful tour of the program. Great work, Steven! A pleasure to work with you!
Reply from The Neat Company2024-01-26
Thank you for the 5-star review for Steven!
Sounds like you had a great interaction during the remote session. Thanks for choosing Neat!
Liza was helpful and made sure she understood my question correctly before answering. Then she confirmed that I understood the answer and had my problem completely resolved before we shut the chat down.
Reply from The Neat Company2024-01-18
Thanks for leaving such a great review for Liza! We appreciate you having been a Neat customer since 2014!
M
Michael · 1 review · Verified · Experienced 2024-01-15 ·
★★★★★
Liza was great.
Reply from The Neat Company2024-01-16
The Neat Company thanks you for leaving a 5-star review for Liza! Looks like she was able to get your items processed quickly once she was aware of the situation.
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Dennis H · 1 review · Verified · Experienced 2024-01-12 ·
★★★★★
Liza on the CHAT line I connected with is excellent and knowledgeable on NEAT software.
Liza on the CHAT line I connected with twice for getting my program and scanner updated. Both visits she was very helpful. She accessed my computer remotely and was able to delete and install programs needed.
I have been a NEAT user since 2008 and started with the hand held scanner prior getting DESK TOP scanner.
I do several expense reports and invoicing a year in my accounting/event services businesses. Average scanning 25-50 receipts per report.
So glad my issue was resolved quickly and minimum down time.
Thank you Liza!
Reply from The Neat Company2024-01-16
The Neat Company thanks you for leaving a 5-star review! We appreciate you being a Neat customer since 2008. So glad to know that Liza provided the help you needed!
Liz was very knowledgeable in the Neat application and very pleasant to interact with during the call. I was very pleased with her assistance.
Brian Currie
Reply from The Neat Company2024-01-11
The Neat Company thanks you for leaving a 5-star review for Liza! We appreciate you being a Neat customer since 2016!
Liza has worked tirelessly to mitigate files from my old NEAT into the CLOUD. Was always there to help when I needed her. Taught me how to move files from my computer into the cloud. Very satisfied with her for everything she did for me.
Reply from The Neat Company2023-12-28
The Neat Company thanks you for leaving a 5-star review! We are pleased to hear that you had a great experience with Liza! Thanks for choosing Neat!
