The Neat Company (neat.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Very informative and well worth the time, I would have been completely lost without this training, It was hard to get going on the schedule
The Neat Company thanks you for leaving a review! Glad you decided to get back into Neat using 1-on-1 training with a Neat Expert. You can also check out our webinar series which is great for beginners or those looking to refresh their skills: https://www.neat.com/webinars
I was given exactly the level of attention a customer should receive. I was contemplating converting back from NeatVault to Neat Year (after taking off a year from Neat web experience) and wasn't sure whether it was the right thing to do. Liza listened and convinced me that I'd benefit from the conversion. Additionally, she gave me a price break and a pro-rated NeatVault refund, which I gladly accepted. I am much happier now :)
Welcome back, so glad you decided to upgrade your subscription! We are happy to have you as a Neat customer since 2012!
I must say my problem took quite a few sessions to resolve but the tech that helped me had the patience of Job. I kept messing up the download but she kept in contact with me and made sure that my problem was resolved. Kudoes to her.
Thank you for leaving a 5-star review for Dolly! Looks like she was able to successfully migrate thousands of your files to the Neat Cloud. Well done, Dolly!
Lisa was great, but it needs to be easier to contact support
The Neat Company thanks you for the 5-star review! Support is provided for active Neat subscribers. Looks like you just signed up for the Neat Cloud. Welcome! To easily contact support from within the Neat web app, click Help & Support, at the bottom left of your screen. From there, you can opt to chat with us or schedule an appointment for tech support or training.
I had attended one of the training webinars and remembered a method of duplicating folders but could not recall the process. This call was to recover that technique and use in preparation for next year’s filings. The agent was most helpful and took me right to the solution.
Thank you for the 5-star review! You can see all of our webinars here: https://www.neat.com/webinars
Neat support tec Liza case #00516143 was very understanding of my issue. Liza was efficient and prompt to correct my issue with the Neat Utility driver.
Thank you for leaving a 5-star review for Liza! So good to know you had a great experience. We are thrilled to have had you as a Neat customer since 2015!
The representative Liza, that was extremely helpful. This was a pleasant surprise as most of my previous experiences with Neat support have not been good.
The Neat Company thanks you for leaving a 5-star review! So glad to know you had a great experience with Liza! Thank you for being a Neat customer for more than 10 years!
I needed help getting the icon on my home page for the neat software. Thanks to Lisa C. Help that was accomplished in record time. Thank you. NEAT does need to make a simplier/cheaper version for those just track receipts fir taxes.
The Neat Company thanks you for leaving a 5-star review for Liza! We appreciate your feedback, and we thank you for being a Neat customer since 2015!
Customer service from Liza was great. In general, the subscription is expensive, I don’t like that I can’t bulk download pdfs, and I am uncomfortable with my data being on your server instead of my computer. That said, I have not found an alternative. It would be good if I could designate “frequently used” folders, and if opened trees stayed open, to reduce the number of clicks when importing multiple docs.
The Neat Company thanks you for leaving a 5-star review! So glad you have a great interaction with Liza. We appreciate your feedback and your suggestions on the frequently used folder designation and open trees.
The agent was patient and had no problem staying with you until you got it. he was knowledgeable and we succeeded in our task.:)
Thank you for leaving such a great review for your Neat Expert, Steven! So nice to have you as a Neat customer since 2013!
I a. Still having trouble gettin to edit/file records I scand into neat yesterday. I did get some info over chat but the problem is NOT resolved.
Hello! Thanks for letting us know you are still having an issue. A Neat Expert will contact you today to continue working with you. We appreciate your patience.
Last two times I scanned items when I tried to edit and file them the screens are blank< before this everything worked pretty well. I've been using NEAT force number of years ever since the records were keep on your own computer, that was my favorite version. It always worked.
Thank you for leaving feedback. We are sorry you experienced issues viewing your items in Neat. Looks like you were able to get the help you needed by communicating with us via chat earlier today. We apologize for the inconvenience to you, and we thank you for choosing Neat!
Very pleasant and helpful. Explained in simple details so was easy to follow instructions.
Thank you for choosing Neat! We truly appreciate the 5-star review!
The people who work there are terrific. Knowledgeable, polite, helpful, courteous, want to provide excellent customer service and invite you to call back.
The Neat Company thanks you for leaving a 5-star review! Our aim is to provide stellar customer service for an optimal product! Thank you for choosing Neat!
Liza did a wonderful job transferring all the data from the retired Neat app to the new one. It took a while, but, she did it. Thank you Liza!
The Neat Company thanks you for leaving a review for Liza! So glad to have you as a Neat customer since 2014. Way to go, Liza!
Excellent delivery. I look forward to hearing more webinars. She was very patient and informative.
Thank you for joining our webinar! We appreciate you being a Neat customer since 2015!
The Neat Company thanks for leaving a 5-star review for Liza! Thank you for choosing Neat! Way to go, Liza!
I had a constructive interaction with LizA who gave me pointers on downloading my Neat file cabinet. I think the product would be better if within the current web system there was an easy way to port data stored in Neat to a computer or other storage that does not require an annual subscription. Neat is useful whilst a company is active but a solution needs to be available other than the use of unsupported legacy software to help with mandatory storage after business closure.
We are glad you had a solid interaction with Liza! We appreciate your feedback on Neat and we thank you for being a customer since 2012!
I chatted with Liza today to resolve an issue I was having with viewing images. She provided me with instruction to fix it, which was very quick and easy. I also asked her to show me how to clean up some of my images and she had instructions for that at the ready. This was a great experience!
The Neat Company thanks you for leaving a 5-star review for Liza! Happy to hear you are now able to view your images and can perform bulk editing successfully!
Had a problem with NO DOCUMENT DISPLAY in any of my folders. I contacted customer service, and was guided through the process of clearing my cachs, (which had caused the problem after an update was done by NEAT without informing the users about the problem it caused).
Rick, so sorry for the inconvenience to you! Glad we were able to help you resolve this. We posted this issue on our site along with the fix, some time ago, as it had not been a widely reported issue. Please see here: https://support.neat.com/private-articles/neat-status
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