The Neat Company (neat.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Liza C has been outstanding to work with. She is very knowledgeable and was able to address our issues. She also provided valuable advice on how to use the application better
The Neat Company would like to thank you for leaving a 5-star review for Liza! So glad she could be of assistance. We appreciate you being a Neat customer since 2018!
The support I received from Liza was great.
The Neat Company thanks you for leaving a 5-star review for Liza! So glad she was able to quickly resolve the issue. Thanks for choosing Neat!
Liza had to work with me for a few weeks to get my year-after-year receipts and documents migrated. She was patient, helpful and answered all my questions.
Thanks for taking the time to leave a review! Liza is an asset to our company.
That's easy! I was updated and informed. I know the next steps. I am pleased and have been since 2012
Thanks for being a long-time Neat customer! And thanks for your review!
While scanning my receipts (ScanSnap ix500), I encountered a problem sending the scans to Neat. The problem was resolved by uninstalling the Neat Scan Utility and reinstalling it. Liza C. was clear and helpful in isolating the issue and resolving the problem.
Hi Cecelia, We appreciate you being a long-time Neat customer! Thanks for leaving such a great review for Liza! Well done, Liza!
I worked with Liza and I was able to get the items stuck in processing resolved quickly.
The Neat Company thanks you for leaving a 5-star review for Liza! So glad she was able to quickly resolve the issue. Thanks for choosing Neat!
I can’t say enough about the help I received from Liza C., the Neat tech that helped me out of the mess I got myself into. I changed internet servers and the email address I had was deleted. Among other things, I couldn’t log into Neat or change my password and I didn’t know why. All I could think about was that I need to file my taxes and I need Neat to do that. It was my luck to have a capable, knowledgeable tech, Liza C., pick up my problems and sort them out for me. Amazing, the distance she went to help me. Neat tells the truth when they say that they want to be sure the customers are taken care of. They hire people that do just that. Since 2006, my many years with Neat, they continue to be a Five Star company with Five Star employees.
Hi Linda, Thank you so much for the kind words! Glad to hear Liza was able to help you get back into your account to retrieve your data. Please check your email for the additional follow-up details Liza has for you.
The quick, convenient, use of alternative password reset, Ty Liza 00512006. I never have issues, love the software and scan utility, this is personal use and makes me paperless, i am confident in the cloud storage as well. Easy, gr8 tool..... John
Hey John, Looks like Liza was able to get your password reset with no problem. Thanks for leaving this great review! We are glad to hear you are loving the Neat software and the free Neat Scan Utility!
Liza C. Clearly understood my request for help and quickly resolved issue. Very knowledgeable and thorough
The Neat Company thanks you for leaving a 5-star review for Liza! Nice to hear you had such a great experience. Thanks for choosing Neat!
I just started using it again so it is hard to evaluate the company.,I thought Liza did a great job on the chat line.
Hi Frank, The Neat Company thanks you for leaving a 5-star review for your chat agent, Liza. Looks like your scanner is working and you can also use our Neat Mobile App to scan on the go. Welcome to the Neat Cloud!
The Neat Company thanks you for leaving a 5-star review! Great to know we could get your Neat scanner and new computer up and running in no time!
Representative was excellent!!! Quickly solved a major problem with my system. Also provided me information about other new available features that might be of interest to me. Did not pressure me!!!! All-in-all a very satisfactory experience.
The Neat Company thanks you for leaving a 5-star review! Glad you had a great experience with Liza. Thanks for choosing Neat!
I gave up on my data in 2015 after they canceled a wonderful program and moved to the cloud. I am a doctor and they are not HIPAA compliant. I spent the last 2 years with them getting zero help from their customer service before giving up. For awhile I could get into my data and then that stopped. I lost access to all of those years of data, about 10. I just recently received an email saying they were going to dump my old data. I had to pay $250 to download it, which turned out to be a lie. I did their 30 day trial making it clear I was going to get my data and get my money back in the trial. Cancelling the free 30 days as Val told me would be no problem came with a lot of jargon that would preclude I would NOT get my money back or my data. Another lie. I called billing and left my number for a call back. She just called back and hung up. I assume because I couldn't hear her and told her that; unless it was Val who hung up on me. She claimed to be the sales representative and customer service. She didn't have a clue how to download the data. As others have found they haven't changed and it is now 8 years since my data was deemed useless.
The Neat Company thanks you for leaving feedback. Thank you for taking our call today as we work with you to try to ensure you have all of your data and are provided with a refund as part of our 30-day money-back guarantee. Here is a helpful article that further explains what we mentioned during the call: https://support.neat.com/retired/neat-to-end-support-of-legacy-desktop-software
Lisa was patient in listening to my issues, and helped me find the solutions to my issues.
The Neat Company thanks you for leaving a 5-star review for Liza. We welcome you to the Neat Cloud! For extra support, you can schedule 1 on 1 training sessions or use the chat feature when you are signed into app.neat.com.
The tech who assisted me, I believe her name was Leona was very attentive, answered all my questions and solved my concerns
The Neat Company thanks you for leaving a 5-star review for Leona! Many thanks for being a valued customer since 2014. So glad you decided to upgrade to the Neat Cloud!
Liza was very patient through the process and very helpful.
The Neat Company thanks you for leaving a review for Liza! Thank you for choosing Neat. Kudos, Liza!
Liza was knowledgeable, professional and courteous.
The Neat Company thanks you for leaving a 5-star review for Liza! We appreciate you being a Neat customer. Way to go, Liza!
The Neat Company thanks you for leaving a 5-star review for Alma! Happy to see Alma migrated your data successfully. Welcome to the Neat Cloud!
Liza, did a great job solving my problem. Liza was very patient and helpful. She did a great job solving the root cause of the Scanchat Home Software and my Fujitsu ix500 printer interface with the Neat program. She downloaded a update that was hard to find and downloaded it, she tested it to make sure it was working and made sure my problem was solved. Very Skilled.!
The Neat Company thanks you for leaving a 5-star review! Well done, Liza!
Steven was great!! and explained everything to me!!
The Neat Company thanks you for leaving a 5 star-review for Steven! Glad he was able to help you get your folders organized! Thanks for choosing Neat!
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