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Nikolatoy

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关于 Nikolatoy

数据更新
网站
nikolatoy.com
分类
活动与娱乐
所在地
中国
状态
待认证
近 12 个月
64 条评价
差评回复率
31%(15/49 条)
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Nikolatoy靠谱吗?

Nikolatoy(nikolatoy.com)在 OK.one 的综合评分为 2.7 分(满分 5 分),基于本站收录的 84 条用户评价,属于活动与娱乐分类,口碑较差。49% 的评价为 1 星,差评比例偏高;商家回复了 31% 的差评;近 12 个月新增 64 条。数据最后更新于 2026-10-24。

用户怎么说

⚠️Very Disappointing Experience – Would Not Recommend

I purchased an item from NikolaToy and unfortunately had a very disappointing experience. The item took a very long time to arrive, despite the company advertising fast shipping. When it eventually arrived, I was also disappointed with the quality, which did not match my expectations based on the website. What was most frustrating was the customer service. I contacted the company multiple times through their available communication channels, but received no response to any of my emails. Interestingly, when I raised a dispute with my bank, the company did respond to the bank. So I am pleased to discover that they are apparently still alive and capable of responding — just not to their customers! For me, this isn’t simply about the money. It’s about how customers are treated after spending their hard-earned money. There was also a card inside the package asking customers to leave a 4–5 star review on Trustpilot in exchange for $10–$20. And here comes the ironic part: apparently, if you leave the review, you then need to contact the company to have the compensation enabled. Unfortunately, contacting the company seems to be the difficult part despite my repeated attempts, I never received a response to any of my messages. 😂 So you have to wonder: how exactly is a customer supposed to claim the promised compensation if the company doesn’t respond to customers?‼️ Perfect plot. I wish I could upload a photo of the card as evidence, but I can’t seem to find an option to attach photos to this Trustpilot review. I’m sharing my experience so potential customers can make an informed decision before ordering. Based on my experience, I would not recommend NikolaToy.

Nikolatoy 回复2026-08-22

Hi Amanda, Thank you for taking time to share your feedback, and we are truly sorry for this frustrating experience you had with us. We take your complaints seriously regarding slow delivery, product quality not meeting expectation and our failure to reply to your emails. This is definitely not the service standard we aim to deliver. We want the chance to investigate your case and make this situation right for you. Could you please send your order number to our official support email: **[email protected]**. Once we receive your order reference, we will follow‑up with you promptly to resolve all your concerns. Best regards,

buying reviews

The item was fine, not incredible, but good enough and what I was expecting and the shipping was within the expected time frame. However, I do not appreciate a company trying to buy 5 star reviews by offering 'a gift card worth 10‑20 US dollars' this strikes me as immoral and is something I will have no truck with. I will not use them again.

Nikolatoy 回复2026-08-21

This is not contradictory. Inviting positive reviews is based on customer satisfaction with the product and service, and it is not a mandatory behavior. That is to say, if you think the product and service are great but do not want to comment, there will be no problem. If you already want to write positive reviews, then we are naturally grateful and encouraged. This is a double recognition, where customers can share both good and bad experiences. We hope you understand and appreciate your recognition of our products and services. Have a wonderful day!

My Batman remote control car

My Batman remote control car. Batmobile did not come with the remote and no explanation as to how to get one. The jet plane engine is great. I was expecting it to be bigger though.

Nikolatoy 回复2026-08-22

Hi there, We’re truly sorry to hear your Batmobile arrived without the remote control, and for the disappointment over the product size not matching your expectations. We’d love to arrange a solution for your missing remote right away. Please send your order number to our support email [email protected], and our team will assist you promptly. We appreciate your feedback about the jet plane engine and will also review our product size descriptions to avoid similar misunderstandings for future customers. Best regards, NikolaToy Customer Support

it's not worth the money

it's not worth the money. mystery box is scam not even worth the money. not even close to price.

Nikolatoy 回复2026-08-21

Thank you for your feedback. Our pricing is based on actual product costs, but as a mystery box, the perceived value may vary depending on luck--that's part of the fun. We're sorry it didn't meet your expectations this time and will keep improving our selection and experience.

Excellent customer service in replacing…

Excellent customer service in replacing a faulty item. They were quick to respond and promptly shipped out a replacement item which worked perfectly. I would definitely shop with them again.

Nikolatoy 回复2026-08-21

Thank you for your trust in us! We will continue to provide you with even better service^-^

Hunk of junk Zelda Pokoblin Chest

Hunk of junk Zelda Pokoblin Chest - voice control doesn’t work right, gear broke first day with delicate use. If this were for a child, it would definitely not stand a chance. Poor quality programming, and clearly 3D printed without much care or attention. Horrible. Stay away!

Nikolatoy 回复2026-08-21

Thank you for your feedback. The chest is 3D-printed, that materials and craftsmanship were already clearly stated on the product page. We apologize that we did't meet your expectations. For any function issues, please feel free to contact our customer service( [email protected] )--we 're happy to help with troubleshooting or arrange a retune as needed. We appreciate your understanding!

Creative Tesla Columbus Eggs

I purchased “Creative Tesla Columbus Eggs”; the order was very well packaged and arrived quickly. This item works properly, and is a lot of fun to operate! It is a scientific demonstration of a rotating magnetic field, created by rotating a pair of magnets housed in the base; the rotation speed can be adjusted using a potentiometer.

Nikolatoy 回复2026-08-21

Thank you for your appreciation of our products! We will continue to strive to provide better products!

***BUYER BEWARE***

***BUYER BEWARE*** I purchased a $1500 Joy-eXtreme Mechanical Species - Nautilus from NikolaToy and the Stand just stopped charging. Besides that, it's mechanically VERY JANKY. It gets stuck on itself when turned on. I had to have them ship me extra side panels because the original panels were malshapen and did not fit onto the body at all without the propellers hitting. Also, some of the magnets have fallen off and who knows where THEY went. For $1500, this thing should not randomly stop working and it should not be falling apart. EXTREMELY OVER-PRICED and poorly manufactured. Most displeased with this purchase.

Nikolatoy 回复2026-08-01

Dear , We are truly sorry to hear your experience with the Joy-eXtreme Mechanical Species - Nautilus has been so disappointing. It pains us greatly that you have encountered multiple issues including charging failure, fitting problems and loose magnets on this high-value piece. Your feedback matters deeply to our quality control and product improvement. We want to work closely with you to fully resolve all concerns. Please reach out to our support team directly via [email protected] and provide your order number. We will prioritize your case and find a proper resolution for you right away. Best regards, NikolaToy Team

Unpaid Affiliate Commission and No Response

I joined the NikolaToy affiliate program and successfully generated orders through my referral efforts. The commission is clearly displayed in my affiliate dashboard, but I have not received the payment. I contacted the company by email to request an update, but unfortunately, I received no response. This lack of communication and failure to process an earned commission feels very unprofessional. I hope NikolaToy will review the issue and arrange my payment as soon as possible.

Nikolatoy 回复2026-08-01

Hello, We sincerely apologize for the delayed communication and the confusion regarding your affiliate commission payment. We truly value all our affiliate partners and regret that your inquiry went unanswered, as well as the frustration this has caused you. Please send us your affiliate ID and relevant dashboard screenshots via our dedicated affiliate email: [email protected]. Our finance team will immediately audit your commission record and follow up with you promptly. Thank you for your patience, NikolaToy Team

better than medium

Honestly it was ok the package came after 12 days , but mine broke after 8-9 hours (because i tried putting sunflower oil thinking it was gonna go faster) either way it was good quality

Nikolatoy 回复2026-08-01

Dear, Thank you for your honest feedback! Happy to hear the quality meets your expectation. We’re sorry your unit broke after use. Reach out to our support if you wish to discuss further the product details. NikolaToy

Do NOT buy from NikolaToy

Do NOT buy from NikolaToy! I purchased an item from them, and after just 4 months of normal use, the internal charging component completely broke loose and began rattling inside the device housing. When I contacted customer support for a replacement, they tried to claim my warranty had expired and demanded an extra $20 shipping fee to send a replacement unit. When I pointed out that under Australian Consumer Law, they are legally required to fix or replace a product that fails this quickly, they completely ignored the law and just sent a generic link to their refund policy webpage to stall me. This is a scam operation that deliberately rips off international buyers. They count on you giving up so they can keep your money. I have officially lodged a chargeback dispute with my bank to force a financial reversal, and I am reporting their misleading business conduct to the ACCC and Fair Trading. Buyer beware save your money and shop elsewhere!

Nikolatoy 回复2026-07-14

The product you ordered has been over three months old, and the broken charging interface is clearly caused by human error. It does not meet the quality requirements and requires a full refund. We proposed that you only need to provide a lower shipping fee to get a brand new product, but you insisted on getting a brand new product for free. We adhere to the spirit of the contract, and the official website's return and refund policy is clearly stated. However, you are playing tricks with us