Noor Hair

Hello Patricia, We’re sorry to hear that you were disappointed with both the product results and your recent customer service experience. We understand your concerns regarding the timing of your renewal shipment. Upon review, your subscription order had already been processed and entered fulfillment by the time you contacted us, which is why we were unable to stop the shipment. We also apologize that you were not successfully connected to a live agent after speaking with our AI assistant. Please note that individual results may vary, and some customers may require a longer period of consistent use before noticing visible improvements. We are sending you a follow-up email to review your account, discuss your concerns regarding the shipment and product, and assist you further. We appreciate your feedback, as it helps us improve both our products and customer experience. Best, Alexa — The Noor Hair Team

Hello Becky, We’re sorry to hear that our products did not meet your expectations and that you experienced this outcome. We understand how disappointing it can be when a product doesn't work as hoped. Because everyone's hair and skin can respond differently, individual results may vary. We are sending you a follow-up email to assist you further and review your concerns in more detail. Our support team will be happy to discuss your experience and any available options. Thank you for taking the time to share your feedback. Best, Alexa — The Noor Hair Team

Hello Donna, We’re sorry to hear that you were disappointed with your shopping experience. We understand that subscription offers are not the right fit for everyone. To provide customers with greater flexibility, we offer both one-time purchase and subscription options. Subscription pricing includes additional savings compared to one-time purchases, but customers are free to choose whichever option best suits their needs. We appreciate your feedback regarding our pricing and checkout experience, and we will share it with our team as we continue working to improve transparency and the overall customer experience. Thank you for taking the time to share your thoughts.

Hi Charle, Thank you for taking the time to share your feedback and for choosing our product. We're glad to hear that you've been using our product as a replacement for another brand. We also appreciate your honest comments about your experience with our website and phone support. We're sorry to hear that you found it difficult to manage your order and that you were unable to bring a shipment forward. We also apologize for the frustration you experienced with our phone system. Your feedback regarding both the website functionality and phone support is valuable, and we will share it with our team as we continue working to improve the customer experience. Thank you again for your suggestions—they help us identify areas where we can do better.