Hello Mary,
Thank you so much for sharing your honest feedback!
We’re thrilled to hear that after three months of using our product, you’ve seen positive results and truly feel that it works. It’s also great to know you were able to take advantage of a better price.
We appreciate your feedback about the purchasing process as well. We’re sorry to hear that you found parts of the checkout experience confusing and that it took longer than expected to complete your order. Your comments are valuable, and we’ll share them with our team as we continue working to improve the shopping experience for our customers.
Thank you for your continued trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success!
Hello Rose,
Thank you for your feedback!
We’re delighted to hear that reordering was very easy based on your previous orders. We’re glad we could make the process quick and convenient for you.
Thank you for your continued trust and support of Noor Hair Official. We truly appreciate having you as part of our community!
Hi Kathy,
We’re delighted to hear that you were happy with the discount and that you’re enjoying the WonderLift Cream so far. It’s wonderful to know that it leaves your skin feeling good and that you’re pleased with how your face feels after using it.
We appreciate your honest feedback regarding your results. Skincare improvements can take time, and consistent use is often key. We’re grateful you’ve given WonderLift Cream a try and hope you continue to enjoy its benefits.
Thank you for choosing Noor Hair Official. We truly appreciate your support!
Hi Jennifer,
Thank you so much for sharing your experience!
We’re delighted to hear that the Wonder Growth Gummies have helped make your hair stronger and reduced hair loss. It’s wonderful to know you’re seeing positive results from your routine.
Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success! 💕
Hello Lynette,
We’re sorry to hear about your experience and understand how frustrating this situation has been.
We sincerely apologize for the difficulty you experienced when trying to contact our support team and manage your subscription. That is not the level of service we strive to provide.
We would appreciate the opportunity to review your account and the information you received from our support team. Please send us an email at [email protected] with "Trustpilot-Alexa" in the subject line, and I will personally investigate your case and assist you further.
Thank you for taking the time to share your feedback. Your comments regarding our customer service and support experience will be shared with our team as we continue working to improve our service.
Hello Ronald,
Thank you for your feedback!
We’re delighted to hear that you found the ordering process easy. We strive to make shopping with Noor Hair Official as simple and convenient as possible, and we’re glad you had a positive experience.
Thank you for choosing Noor Hair Official. We truly appreciate your support!
在尝试了其他头发维生素之后,我给 Noor 头发生长补充剂打了 10 分!我可以在短时间内看到新的头发生长出来,我的头发更浓密了。我是努尔的忠实粉丝!
Noor Hair 回复2026-07-23
Hi Linda,
We’re thrilled to hear that after trying other hair vitamins, you rate the Healthy Hair Formula a solid 10 out of 10! It’s fantastic to know you’ve noticed new hair growth in a short period of time and that your hair is becoming thicker.
Your loyalty and trust mean the world to us, and we’re honored to be part of your hair journey. Thank you for choosing Noor Hair Official—we truly appreciate your support and wish you continued success with your hair growth!
Hi Joanne,
We're truly sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologize for the difficulties you encountered while trying to manage your subscription and for the experience you had with our support channels. That is not the level of service we strive to provide.
We would like the opportunity to review your account and determine what happened with your cancellation request and subsequent shipment. We are sending you a follow-up email to assist you further and investigate your concerns in detail. Our team will work with you to help resolve this matter as quickly as possible.
Thank you for taking the time to share your feedback. Your comments regarding our support experience will be shared with our team as we continue working to improve our customer service.
Hello Carolyn,
Thank you for reaching out and letting us know.
We understand your concerns and appreciate you sharing your situation with us. We are sending you a follow-up email to review your subscription and assist you with your cancellation request. Our support team will be happy to help ensure your account is updated according to your preferences.
Thank you for bringing this to our attention, and we look forward to assisting you.
Hi Judy,
We’re sorry to hear about your experience and understand your frustration.
Upon review, a refund was processed in April through a payment dispute; however, your subscription remained active and subsequently renewed in July.
To address your concerns, we have now gone ahead and canceled your subscription immediately to prevent any future charges or shipments.
We appreciate your feedback regarding the cancellation process and will share it with our team as we continue working to improve the customer experience.
Hi Brenda,
We’re sorry to hear about your experience and understand your frustration.
Upon review, your subscription was canceled on July 17, 2026 through the Customer Web Portal. However, by the time the cancellation was completed, the renewal had already been processed and the order had already entered fulfillment. As a result, we were unable to stop the shipment.
We apologize for any inconvenience this timing may have caused. If you have any questions about your order or need further assistance, please contact our support team, and we will be happy to help.
Hi Linda,
Thank you for your feedback!
We’re delighted to hear that you found our website easy to navigate. We strive to make the shopping experience as simple and user-friendly as possible, and we’re glad you had a positive experience.
Thank you for choosing Noor Hair Official. We truly appreciate your support!
Hi Clarice,
We’re delighted to hear that you received great service. Providing an exceptional experience for our customers is always our top priority, and we’re glad we could meet your expectations.
Thank you for choosing Noor Hair Official. We truly appreciate your support!
Hello,
We’re sorry to hear about your experience and understand your frustration.
We take concerns regarding subscriptions and customer service seriously. Unfortunately, we were unable to locate your account based on the information provided in your review, as no order details were included.
Please send us an email at [email protected] with "Trustpilot-Alexa" in the subject line, and include the name and email address associated with your order. I will personally review your account, investigate your concerns, and assist you further.
Thank you for bringing this to our attention. We appreciate the opportunity to help resolve this matter.
Hi,
We’re delighted to hear that our team was able to earn the trust of even a skeptical customer and that you decided to give our products a try. We truly appreciate the opportunity to be part of your hair journey.
We hope you have a wonderful experience with your Noor products. While individual results can vary, many customers begin noticing improvements with consistent use over time. We look forward to hearing about your progress and hope the products exceed your expectations.
Thank you for choosing Noor Hair Official!
Hi Terranette,
We’re delighted to hear that your experience was super quick and easy! We strive to make the ordering process as simple and convenient as possible for our customers.
Thank you for choosing Noor Hair Official.
Hello Maria,
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize that you were unable to reach our support team and that your cancellation request was not addressed as quickly as you expected. We understand how disappointing this must have been.
We are sending you a follow-up email to review your account, investigate your cancellation request, and assist you with your return. Our support team will work with you to help resolve this matter as quickly as possible.
Thank you for bringing this to our attention.
Hi John,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that you had such a positive experience with our customer service team. It’s wonderful to know that our representative was professional, considerate, and thoughtful while helping address your concerns and update your shipping address and payment method.
We also appreciate your patience regarding having to resubmit your updated information. We’re glad the additional discount helped make up for the extra effort, and it’s especially rewarding to hear that it was an unexpected gesture that made your experience even better.
Thank you for your kind words and for recognizing our team's efforts. We truly appreciate your trust and support of Noor Hair Official, and we look forward to continuing to serve you!
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you enjoy receiving our text updates about new products and special offers. It’s also wonderful to know that the hair products have worked well for you and that your orders have always been delivered on time.
Thank you for your continued trust and support of Noor Hair Official. We truly appreciate having you as part of our community and look forward to serving you again! 💕
Hello Suzanne,
Thank you for reaching out and for letting us know.
We're sorry for any concern this situation may have caused. We'd be happy to review the status of your subscription and any recent orders to ensure your request has been addressed.
We are sending you a follow-up email to assist you further and review your concerns in more detail. Our team will work with you to review your subscription status and address any questions regarding your recent order.
Thank you for bringing this to our attention, and we look forward to assisting you.