Noor Hair

Hello Barb, Thank you for taking the time to share your feedback. We’re delighted to hear that the representative you spoke with was very polite and helpful. Providing friendly and attentive service is important to us, and we’re glad you had a positive experience over the phone. We’re also sorry to hear about the frustration you experienced with our email support and the long hold time when you first called. We understand how important timely communication is, and we appreciate you bringing this to our attention. Your feedback will be shared with our team as we continue working to improve our response times and overall customer experience. Thank you for your patience and for choosing Noor Hair Official. We truly appreciate your support!

Hello Kimberly, Thank you so much for your wonderful feedback! We’re delighted to hear that Jeannie made your first Noor experience so easy and enjoyable. It’s great to know she was helpful, answered all of your questions, and made you feel confident enough to place your order. We’ll be sure to share your kind words with her—she’ll be thrilled to know she made such a positive impression. We’re excited to be part of your hair journey and hope you have a wonderful experience with your Noor products. Thank you for choosing Noor Hair Official—we truly appreciate your support and look forward to hearing about your results!

Hi Larry, We're sorry to hear that the product did not meet your expectations. We understand your concerns and appreciate you giving Noor a try. Upon review, your subscription has been canceled, and no future shipments or charges will occur. If you need any further assistance, we are sending you a follow-up email to help address your concerns. Thank you for your feedback.

Hello Phyllis, Thank you so much for sharing your experience! We’re thrilled to hear that you love the product and that your hair is already looking thicker. It’s wonderful to know you’re seeing positive results! Regarding the hairline, hair growth is a gradual process, and while everyone’s experience is different, many customers begin noticing visible improvements within 3 to 6 months of consistent use. Areas around the hairline can sometimes take a little longer to fill in, so continued daily use is important. Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and look forward to hearing more about your continued progress. Wishing you even more great results ahead!

Hello Roylene, Thank you so much for your wonderful feedback! We're delighted to hear that you were able to connect with a member of our support team who provided the assistance you needed. We also appreciate you sharing that our product has been working well for you and that you've already recommended it to others—that truly means a lot to us. We hope we received your progress photos and sincerely thank you for taking the time to share your results. We appreciate your trust in Noor and look forward to continuing to support you on your hair growth journey.

Hello Julia, We’re delighted to hear that you’ve been taking the Healthy Hair Formula daily alongside your regular routine. We truly appreciate your commitment and are honored that you’ve chosen Noor Hair Official as part of your wellness journey. Thank you for your trust and support. We wish you continued success with your hair journey, and we hope you continue to enjoy the benefits of the Healthy Hair Formula. Wishing you an early happy 70th birthday in October! 💕

Hello Susie, We're delighted to hear that you're loving the results from our products and that you've noticed improvements in your hair growth and fullness. It means so much to us that you've taken the time to share your experience. We're also thrilled to hear about your positive experience with our customer service team. We'll be sure to pass your kind words along to Kim, she'll be so happy to know she made such a positive impact. Providing helpful, caring support is something we take great pride in. Thank you for being a valued member of the Noor Hair community. We truly appreciate your trust and support, and we look forward to continuing to be part of your hair care journey!

Hello Lorrain, Thank you so much for your wonderful review! We're thrilled to hear that you're loving your results and have noticed new baby hairs while taking our Healthy Hair Formula. Hearing about your progress is incredibly rewarding, and we're so glad to be part of your hair wellness journey. Thank you for trusting Noor Hair and for sharing your experience with our community. We wish you continued success, and if you ever have any questions or need support, our team is always here to help!

Hello Tracey, Thank you for taking the time to share your experience! We're so pleased to hear that you found it easy to manage your subscription and that ordering our Super Hair Serum was a smooth process. We strive to make every step of the customer experience as simple and convenient as possible. We truly appreciate your support and look forward to being part of your hair care journey. If you ever have any questions or need assistance, our team is always happy to help. Thank you again for choosing Noor Hair!

Hi James, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our satisfaction guarantee did not meet your expectations. We understand how frustrating it is to be waiting for a refund, especially after returning the product as instructed. This is not the experience we want for our customers, and we'd like the opportunity to look into your case and help resolve it as quickly as possible. For clarity, products purchased with a discount code or through recurring subscription payments do not qualify for our 180-Day No-Questions-Asked 100% Satisfaction Guarantee. You can view the full details of our return policy here: https://noorhairofficial.com/pages/returns-refunds. However, as a gesture of goodwill, we do still honor refunds for returned items in eligible cases. All requests are carefully reviewed, and courtesy refunds are only processed once eligibility has been confirmed and the return process has been completed. Please send us an email with the subject line "Trustpilot-Alexa", and I'll personally look into your case, verify the status of your return and refund, and assist you in reaching a resolution as quickly as possible. We appreciate your patience and hope to have the opportunity to make this right.

Hello Judy, Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you’re enjoying your Noor products and that they’ve helped thicken your hair enough that you’re no longer considering hair pieces. That’s incredible progress, and it’s especially rewarding to know you’re receiving so many compliments on your hair! Thank you for your trust and continued support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success with even more healthy, beautiful hair!

Hi Rochelle, We're sorry to hear that the product did not meet your expectations. We understand your concerns and appreciate you bringing them to our attention. We have gone ahead and canceled your subscription immediately to prevent any future shipments or charges. We are sending you a follow-up email to assist you with your concern and answer any questions you may have regarding your account or order. Thank you for your feedback.

Hi Donna, Thank you for sharing your experience with us. We're encouraged to hear that you've noticed some new hair growth, although we're sorry to learn that it hasn't kept pace with your hair loss. We understand how discouraging that can be. Hair growth results can vary from person to person, and we'd appreciate the opportunity to learn more about your experience. Please send us an email at [email protected] with "Trustpilot-Alexa" in the subject line, and I will personally investigate your case and assist you further. Thank you for giving Noor a try and for taking the time to share your feedback.

Hello Anna, We’re glad to hear that you were satisfied with the customer service you received. Providing a helpful and positive experience is always our top priority. We also appreciate you giving the Healthy Hair Formula a try. We hope you have a great experience once you begin using it. Hair growth is a gradual process, so consistent use is important, and we look forward to hearing about your results. Thank you for choosing Noor Hair Official. We truly appreciate your support!

Hello Sharon, Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying the Healthy Hair Formula and are already feeling that your hair is getting thicker. It’s encouraging to know you’re noticing positive changes. Hair growth is a gradual process, and many customers continue to see improvements with consistent use over the following months. We hope you continue to experience even more great results over the next three months. Thank you for choosing Noor Hair Official. We truly appreciate your trust and support, and we’re honored to be part of your hair journey! 💕

Hello Debi, We’re thrilled to hear that after using the Healthy Hair Formula, your hair is finally falling out less and less. That’s wonderful progress, and we’re so happy to know you’re seeing positive results. Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success as your hair continues to grow stronger and healthier!

Hello Bette, We're sorry to hear about your experience and understand your frustration. We strive to make our checkout process as clear as possible and appreciate your feedback regarding your experience. Upon review, your subscription was successfully canceled through the Customer Web Portal on July 23, 2026, and no future renewals will occur. We value your comments and will share your feedback with our team as we continue working to improve the checkout experience and make our subscription options as transparent as possible. Thank you for taking the time to share your thoughts.

Hello Joanne, Thank you so much for sharing your wonderful experience! We’re thrilled to hear that after three months of using the Healthy Hair Formula, you noticed such a positive difference in your hair. It’s especially heartwarming to hear that your daughter noticed the improvement and was encouraged to try it herself, and that she has also experienced promising results. Your trust and continued support mean so much to us, and we’re honored to be part of both your and your daughter’s hair journeys. Thank you for choosing Noor Hair Official—we’re delighted to hear you’re pleased with your results and look forward to supporting you both on your continued hair growth journey!

Hi MaryJane, We're sorry to hear about your experience and understand your frustration. Upon review, we have canceled your subscription, and a full refund has been processed. Please allow a few business days for the refund to appear in your account, depending on your financial institution. We apologize for the inconvenience this situation has caused and appreciate you bringing it to our attention.

Hi Rick, We're sorry to hear that the product did not meet your expectations. We understand your concerns regarding the recent shipment and your request for a refund. We are sending you a follow-up email to assist you further with your return request and provide instructions on how to return the products. Our support team will be happy to review your account and answer any questions regarding your order and refund options. Thank you for bringing this to our attention.