Noor Hair

Hello Joseph, We're sorry to hear that the gift was not well received and that you experienced difficulty with the return process. We understand how disappointing this can be and appreciate you sharing your feedback. We are sending you a follow-up email to assist you further, review your concerns, and discuss the available return options. Thank you for bringing this to our attention. We look forward to assisting you.

Hi Linda, We're sorry to hear you're having difficulty canceling your order. We understand how frustrating this can be. We are sending you a follow-up email to assist you further and review your request. Our support team will be happy to explain your available options and help resolve your concerns as quickly as possible. Thank you for bringing this to our attention. We look forward to assisting you.

Hello Cindy, We’re truly sorry to hear about your experience and understand how frustrating this situation must be. We apologize for the confusion regarding your shipping address and appreciate you bringing this to our attention. We are sending you a follow-up email to review your account, verify the shipping details, and work with you to resolve this matter as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right.

Hi Angela, Thank you for your feedback! We’re delighted to hear that placing your order was easy and that it arrived so quickly. Providing a simple ordering process and fast delivery is something we strive for, and we’re glad you had a positive experience. Thank you for choosing Noor Hair Official. We truly appreciate your support!

Hi Cheryl, We’re delighted to hear that Amy was so kind and accommodating and that she made your shopping experience enjoyable. It’s great to know she helped you find exactly what you were looking for. We’ll be sure to share your kind words with Amy—she’ll be thrilled to know she made such a positive impact. Thank you for choosing Noor Hair Official. We truly appreciate your support!

Hello Betty, Thank you so much for sharing your experience! We’re thrilled to hear that after three months of using the Healthy Hair Formula, your hair is thicker and longer than it has been in years. That’s wonderful progress, and we’re so happy to know you’re seeing such positive results. Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success as you enjoy even more healthy hair growth!

Hello Peggy, Thank you so much for sharing your experience! We’re thrilled to hear that the Healthy Hair Formula has helped with your thinning hair and that you’re seeing the thinner areas begin to fill in. That’s wonderful news, and we’re so happy to know you’re experiencing positive results. Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success! 💕

Hi Mary, Thank you so much for your feedback! We’re delighted to hear that Jeannie provided you with great service. We’ll be sure to share your kind words with her—she’ll be happy to know she made your experience a positive one. Thank you for choosing Noor Hair Official. We truly appreciate your support!

Hello Nancy, Thank you for taking the time to share your detailed feedback. We're sorry to hear that your checkout experience was frustrating. We understand your concerns regarding the phone number requirement, promotional discounts, and shipping charges. That is certainly not the experience we want our customers to have. We appreciate you bringing these concerns to our attention and will share your feedback with our team as we continue working to improve the checkout process and make our promotions as clear and accessible as possible. Please send us an email at [email protected] with "Trustpilot-Alexa" in the subject line for further assistance. Thank you for giving Noor Hair a try, and we hope to provide you with a better experience moving forward.

Hello Margaret, We're sorry to hear that you were concerned about your order. Upon review, your package was shipped and successfully delivered on July 18, 2026 via DHL eCommerce. If you have not received your package, please contact our support team so we can investigate this further. We are also sending you a follow-up email to assist you with locating your shipment. Thank you for bringing this to our attention.

Hello Renee, Thank you so much for sharing your experience! We’re thrilled to hear that after two months of using the Healthy Hair Formula, you’re already noticing new baby hairs coming in and growing longer. That’s wonderful progress, and we’re so happy to hear you’re seeing encouraging results. Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success as your hair continues to grow!

Hello Leann, We’re sorry to hear that the product did not work well for your hair and that you were disappointed with your refund experience. We understand your frustration. Our 180-day satisfaction guarantee is subject to the terms and conditions disclosed at the time of purchase, including certain exclusions that may apply to discounted and subscription orders. We regret if this was not what you expected. We are sending you a follow-up email to review your account, discuss your concerns regarding the shipment and product, and assist you further. We appreciate your feedback, as it helps us improve both our products and customer experience.

Hi Sandra, Thank you so much for your wonderful feedback! We’re delighted to hear that Amy made the ordering process so easy and was able to quickly ensure your order, shipping address, and email information were all correct. We’ll be sure to share your kind words with her—she’ll be thrilled to know she made your experience a great one. We’re also excited to hear that you’re giving the product another try and can’t wait to get started. Thank you for choosing Noor Hair Official. We truly appreciate your support and hope you have a wonderful experience!

Hi JoAnn, Thank you so much for your kind feedback! We’re delighted to hear that Kim was very knowledgeable and kind throughout your experience. We’ll be sure to share your wonderful comments with her—she’ll be happy to know she made such a positive impression. Thank you for choosing Noor Hair Official. We truly appreciate your support! 💕

Hello CL, We’re sorry to hear about your experience and understand why this situation was frustrating. Upon review, your subscription was officially canceled on July 11, 2026. However, the renewal had already been processed and the order had already entered fulfillment and shipped before the cancellation was completed. As a result, we were unable to stop the shipment. We sincerely apologize for any inconvenience this timing caused and appreciate you bringing your concerns to our attention. If you need any further assistance regarding your order, please contact our support team, and we will be happy to help.

Hello Jan, Thank you for your feedback! We understand your concern about making sure you ordered the correct product, and we’re happy to clarify. After reviewing your order, we can confirm that you purchased the WonderLift Cream. A confirmation email with your order details was also sent to [email protected], so you can review the information there as well. We appreciate your comments about the website and will share your feedback with our team as we continue working to improve the shopping experience. Thank you for choosing Noor Hair Official, and we hope you enjoy your WonderLift Cream!

Hi Billie, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the WonderLift Cream and that you can feel it working right away. It’s also great to know that you’re happy with the pricing! Thank you for your kind words and for choosing Noor Hair Official. We truly appreciate your support and are honored to be part of your skincare journey! 💕

Hi Regina, We’re sorry to hear that the product did not work for you. We are truly sorry for the concern this has caused. Please rest assured that Noor does not create subscriptions or process recurring charges without a customer's authorization. It appears that your account was enrolled in a subscription during a prior order, which remains active unless canceled or opted out. We are sending you a follow-up email to assist you further regarding your cancellation request. Thank you for your feedback.

Hello Dargie, We’re glad to hear that you’ve been using the WonderLift Cream for several months and that you’re enjoying it. It’s wonderful to know you find it to be a good, clean product. Thank you for your continued trust and support of Noor Hair Official. We truly appreciate you being part of our community and are grateful to be part of your skincare journey!

Hello Sharon, Thank you so much for sharing your experience! We’re delighted to hear that after two months of using the Healthy Hair Formula, you’re noticing thicker hair and less shedding. It’s wonderful to know the product seems to be working well for you and that you felt confident enough to order more. We’re also glad to hear you find the capsules small and easy to swallow, making them convenient to take each day. Thank you for your continued trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success!