壁炉取暖器…
我订购了一台昂贵的壁炉加热器,但性能并没有达到我的预期。 因此,我按照网站上发布的指南退回了产品。 一直没有及时收到退款。 我不得不致电客户服务 5 次以跟进退款事宜。 如果我不继续打电话,似乎退货就被“忘记”了。 四个星期后,我终于收到了退款。 客户服务代表非常友好,我喜欢和他们所有人交谈。但我希望大家对退款给予更多关注。
Dear Jeffrey W, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

