Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Hi there,
Thank you for taking the time to leave us a review! We're delighted to hear that you received your order quickly and that the item met your expectations.
At Novelship, we strive to provide excellent service and high-quality products, and it's always rewarding to receive positive feedback from satisfied customers like yourself.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you again for choosing [Your Company Name]. We look forward to serving you again soon.
Best regards,
The Novelship CRew
overall acceptable even it took longer than the usual delivery time...so far all my purchases were ok...highly recommended
Novelship 回复2024-02-19
Hi Simone,
Thank you for your review and recommendation! We're pleased to hear that despite the longer delivery time, you found your overall experience with us to be acceptable and that your purchases have met your expectations.
We appreciate your understanding regarding the extended delivery time, and we're continuously working to improve our shipping processes to ensure timely delivery for all our customers.
Thank you for choosing us and for recommending us to others. We value your support and look forward to serving you again in the future.
If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Best regards,
The Novelship Crew
Price reasonable & many certain items cheaper than others, a reliable place can be purchased
Novelship 回复2024-02-13
Hi there,
Thank you so much for your kind words and for sharing your positive feedback with us! We're delighted to hear that you found our prices reasonable and that you've had a great experience shopping with us.
We strive to offer competitive pricing and a wide range of products to ensure our customers can find exactly what they're looking for without breaking the bank. It's fantastic to know that you consider us a reliable place to shop.
Your satisfaction is our utmost priority, and we're committed to providing you with exceptional service and quality products every time you choose to shop with us.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to help!
Thanks again for your support, and we look forward to serving you again soon.
Best regards,
The Novelship Crew
Hi Ian,
Thank you for sharing your positive feedback with us! We're thrilled to hear that you are very happy with both our service and the product you received.
Ensuring customer satisfaction is our top priority, and it's always rewarding to hear that we've succeeded in providing you with a great experience. Your happiness and satisfaction mean everything to us.
If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing us, and we look forward to serving you again soon.
Best regards,
The Novelship Crew
Hi there,
Thank you for your positive review! We're thrilled to hear that you were satisfied with both the fast delivery and the quality of the product you received.
At [Your Company Name], we strive to provide efficient service and ensure that our customers receive top-notch products that meet their expectations. It's fantastic to know that we were able to deliver on both fronts for you.
If you ever need anything else or have any questions, please feel free to reach out to us. We're always here to assist you!
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
The Novelship Crew
I like your service. It is very enthusiastic and efficient. I will buy your stuff again if necessary.
Novelship 回复2024-02-09
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support.
We look forward to serving you for many years to come!
Regards,
Novelship Crew
Not convinced shoe I just bought is original cause I found several defects on the shoe
Novelship 回复2024-02-07
Hi Ruslan,
Thank you for taking the time to share your feedback with us. We're sorry to hear about the concerns you've raised regarding the authenticity of the shoes you purchased.
Ensuring the authenticity and quality of the products we sell is of paramount importance to us. We work closely with our suppliers and conduct rigorous quality checks to ensure that all items meet our standards before they are made available for purchase.
However, we understand that occasional issues may arise, and we take any reports of defects very seriously. We would like to assure you that we will investigate this matter thoroughly to address any potential concerns about the authenticity or quality of the shoes you received.
Please reach out to our customer service team at [email protected] with more details about the defects you noticed, along with any supporting evidence you may have. We are committed to resolving this issue to your satisfaction and ensuring that you are completely satisfied with your purchase.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.
Regards,
The Novelship Crew
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Absolutely thrilled with my first shoe delivery from Novelship! The transaction was lightning-fast and incredibly smooth – I placed my order on Tuesday and had the shoes in hand by Saturday. As for the shoes themselves, the quality is outstanding. Novelship ensured authenticity and legitimacy, so I can dance the night away with confidence. Five stars all around!
Novelship 回复2024-02-05
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Absolutely loved the pair of shoes and at reasonable price. Authentic pair. Great support tracking the order.
Novelship 回复2024-02-05
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Easy, convenient, trustworthy. Wanted this pair of shoes for the longest time and novelship fulfilled it for me.
Novelship 回复2024-01-30
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Genuine product with authentication process & speedy delivery,
Novelship 回复2024-01-30
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
The whole buying experience is simple and stress free with frequent updates from them . Great platform
Novelship 回复2024-01-30
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
i ordered 3pairs of jordan same day i purchase until now 1pair haven't come
Novelship 回复2024-05-28
Hi Janine,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order.
We understand how frustrating it can be to not receive all the items you purchased. Our goal is to ensure you have a seamless shopping experience, and we regret that this was not the case for you.
To resolve this issue as quickly as possible, kindly contact our customer support team directly at [email protected], and we will investigate the status of the missing pair of Jordans immediately.
We appreciate your patience and understanding and assure you that we are committed to making this right.
Best regards,
The Novelship Crew
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Ease of transaction, from shoes selection to delivering to doorstep
Novelship 回复2024-01-30
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
It was mailed very quickly and i managed to receive the shoes in amazing condition
Novelship 回复2024-01-22
Hi there,
We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience.
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
For the type of product you're delivering at least allow us to schedule a time. Product should not be left outside without any communication between delivery man and receiver
Novelship 回复2024-01-19
Hi there,
Thank you for taking the time to share your thoughts on our services. We genuinely appreciate your feedback as it helps us identify areas for improvement.
We sincerely apologize for any inconvenience caused by the delivery experience you described. Your concerns about the product being left outside without prior communication between the delivery person and the receiver are valid. We understand the importance of secure and convenient deliveries, and we take this matter seriously.
We have shared your feedback with our delivery team to emphasize the importance of communication and to explore options for allowing customers to schedule delivery times, particularly for the type of products we handle. We are actively working to enhance our processes and provide a more seamless experience for our customers.
If you have any further details or specific suggestions on how we can improve, please feel free to share them with us. Your input is invaluable, and we want to ensure that your future experiences with us exceed your expectations.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best Regards,
The Novelship Crew
