Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
The shoe is not brand new.the paper inside was all thorn...there was dirt brown mark and dust below the shoe...I was disappointed even after authentication they still name this as brand new...I am disappointed
Novelship 回复2023-07-14
Hi there,
We apologize for any inconvenience you may have experienced. As we were unable to locate any information about your order or sale details, we kindly request that you reach out to us at [email protected] with more information such as your order number or email address associated with your account.
Our support team will be happy to assist you and resolve any issue you may have encountered.
Thank you for choosing Novelship.
Regards,
The Novelship Crew
first time purchase of the item delivery was fast and satisfied it
Novelship 回复2023-07-07
Hello Sandysayuki,
We would like to thank you for sharing this review about us!
We are thrilled that you enjoyed your experience. Your review means a lot to us.
Thank you for choosing Novelship. We look forward to serving you for many years to come! If you have any feedback, please do reach out to us at [email protected].
Regards,
Novelship Crew
Need to make payout date faster, cant believe it took 10+ days for payout to be processed. Shouldn't it be done all in a week??
Novelship 回复2023-07-01
Hi there,
Thank you for taking the time to leave us a review! We appreciate your feedback regarding the speed of the payout and payment. Rest assured that we are doing our best to improve our service.
Should you need further assistance, please reach out to [email protected].
Regards,
The Novelship Crew
Hi there,
Thank you for taking the time to share your positive feedback with us!
We're thrilled to hear that you've had a great experience with Novelship, and we appreciate your kind words. Our team works hard to provide excellent service to every customer, and we're so glad that our efforts have made a difference for you.
Thank you for choosing Novelship, and please don't hesitate to reach out if you need anything in the future. We look forward to continuing to provide you with the best possible shopping experience.
Best regards,
The Novelship Team
I always come to Novelship to buy my sneakers as it is the most economical way for me. My country doesn't have the widest variety of streetwear and sneakers, and the ones we do have are very expensive. Importing the sneakers through Novelship is not only cheaper but guarantees that I won't receive fake products, so I can have peace of mind. The rewards system is great, the free shipping vouchers that you can claim with points are very convenient. Shipping doesn't take too long and is tracked.
The only thing I have a gripe with is some of the shoes I've received have slight marks or creasing, nothing too noticeable, but it's still there regardless.
Novelship 回复2023-06-17
Hi Hamish,
We're sorry to hear this! Our support team is working around the clock to answer every inquiry received as quickly as possible. They are here to help!
During the verification process, we are looking for 2 things. 1) Is the item authentic? 2) Would the product be within our acceptable range? To be clear, the product quality guide provided on our website doesn't mean that it can fully cover the details of the allowable or not allowable items during the checks. We can only give a range of the expectations that we are looking for when authenticating an item. Everything else will be on a case-to-case basis.
Additionally, as with products sold at retail stores, some products are deemed "Deadstock" and will pass through our inspection despite having minor stitching or other manufacturing flaws, which are uncontrollable. We would also like to assure you that the product is determined to be 100% authentic.
You may reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you. Thanks!
Regards,
The Novelship Crew
Hello there,
We would like to thank you for sharing this review!
Thank you for choosing Novelship. We look forward to serving you for many years to come! If you have any feedback, please do reach out to us at [email protected].
Regards,
Novelship Crew
yet to receive my goods all due to the delivery service they use in singapore which is ninja van. Worst one to be used ever. Understandable it takes time to receive from seller and verification, but Ninja Van, such a pain, wasted 2-3 days and yet received unsuccessful delivery attempt thought i was home?
Novelship 回复2023-06-09
Hi Cao Hong Phuc,
We are sorry to hear about your negative experience. At Novelship, we always strive to provide the best service possible to our customers. We apologize for any inconvenience caused and would like to assist you in resolving any issues you have encountered with your order.
Please kindly send an email to [email protected] with your order details, and our team will take a closer look into your concerns and assist you to check it further with NinjaVan.
Thank you for your understanding and patience. We hope to hear from you.
Best regards,
The Novelship Crew
The Ninja delivery is a nightmare. Time to change back to the previous delivery company.
Novelship 回复2023-06-05
Hello Victor,
That doesn’t sound right!
Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you. Thanks!
Regards,
The Novelship Crew
The UI may be a bit buggy and could use some improvement but the customer service was very quick to return my enquiry (Less than 10 mins) and explain to me the situation when my payment failed and communicated to me my next steps!
Novelship 回复2023-06-05
Hello Joshua,
We would like to thank you for sharing this great review about us!
We are thrilled that you enjoyed your experience despite the inconvenience with the UI. We thank you for your feedback as this will help us determine any room for improvement. Rest assured that we have relayed the issue to the related team for review.
Thank you for choosing Novelship. We look forward to serving you for many years to come! If you have any feedback, please do reach out to us at [email protected].
Stay safe!
Regards,
The Novelship Crew
Yes ofcourse what i like is bout i received the authentic product and its legit.But whats to make me give this equal rate because my peoduct came in defect situation and yes i understand your guide,but yes as a customer of course when we buy high value things ofcourse we want it in very good conditions like we go to shop if we find got defect on my product of course we want to change it aite..But overall just ok because i received the authentic not the fake one..
Novelship 回复2023-06-04
Hi there,
We're sorry to hear this! Our support team is working around the clock to answer every inquiry received as quickly as possible. They are here to help!
During the verification process we are looking for 2 things. 1) Is the item authentic? 2) Would the product be within our acceptable range. To be clear, the product quality guide provided in our website doesn't mean that it can fully cover the the details of the allowable or not allowable items during the checks. We can only give a range for the expectations that we are looking for when authenticating an item. Everything else will be case to case basis.
Additionally, as with products sold at retail stores, some products are deemed "Deadstock" and will pass through our inspection despite having minor stitching or other manufacturing flaws, which are uncontrollable.
Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you. Thanks!
Regards,
Novelship Crew
Delivery for so long… ordered the shoes last april and now may 29 alrd still no shoes
Novelship 回复2023-05-29
Hi there,
We are sorry to hear about your negative experience. At Novelship, we always strive to provide the best service possible to our customers. We apologize for any inconvenience caused and would like to assist you in resolving any issues you have encountered with your order.
Please kindly send an email to [email protected], our team will take a closer look into your concerns and provide you with a resolution as soon as possible.
We hope to hear from you. Thank you for your understanding and patience.
Best regards,
The Novelship Crew
Payout takes too much time and I feel like it’s too long to level that one might see this disadvantageous.
Novelship 回复2023-05-17
Hello YCARUS,
Please reach out to [email protected] so that our team can take a closer look at the issue and we can further assist you. Thanks!
Regards,
Novelship Crew
Faq said it would take 3-9 days but mine took 10 😭 because the seller shipped out on a friday when i got it on a monday..
Novelship 回复2023-05-13
Hello,
Thanks for leaving us a review!
Please allow us to explain. According to our Order Tracking FAQ, most of the orders are completed within 5 - 9 working days. The majority are completed in a shorter time frame. However, for orders coming from an overseas seller it might take up to 15 working days to fulfill. Kindly also note that working days do not include weekends and public holidays.
In addition, orders processing may vary depending on the seller's region and logistics delivery time.
We hope this helps to clarify. However, you are always more than welcome to reach out to our support team at [email protected] to check on your order status if you have any concern or question. They are always happy to help!
Regards,
The Novelship Crew
Overall the browsing, website look and feel, purchase and delivery status updates have been great. TBH as a sneaker marketplace, Novelship is doing a rather good job i must say! 4 stars out of 5 is due to room for improvement, especially on the after sales customer experience as after each reply to CS, an automated msg stating high traffic will cause delay in response. This might come off as an excuse for end users most of the time receiving such automated msgs, thus an area to look into. Despite my first purchase having slight defects, I still accepted Novelship's compensation options due to their transparent policies, but to receive less than 10% as refund is rather discouraging TBH.
Novelship 回复2023-05-14
Hello Tjun Yao,
We would like to thank you for sharing this review about us and appreciate your feedback! We'll strive to do better.
Thank you for choosing Novelship. We look forward to serving you for many years to come! If you have any feedback, please do reach out to us at [email protected].
Regards,
Novelship Crew
Hello,
That doesn’t sound right!
Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you. Thanks!
Regards,
Novelship Crew
Good delivery and price. Delivery time may be a bit too long sometimes but overall good
Novelship 回复2023-05-08
Hi AIO,
Thank you for your feedback!
We’re glad that you enjoying the app and thank you for sharing your experience with us. It’s our priority to continue providing top-notch service to customers like you.
At Novelship, we strive to fulfill orders within 5-9 working days from the transaction date. To receive your order faster, we provide an instant delivery (https://support.novelship.com/hc/en-us/articles/4403096533017-Instant-Delivery) option that can be selected during checkout. You can find this option on the product page, where it will be highlighted in green for available sizes.
Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
Hi there,
Thanks for your review.
Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you. Thanks!
Regards,
Novelship Crew
Good apps to shopping but i had an order air force 1 panda lost #BKG012WROG
Novelship 回复2023-04-28
Hi Afiqaizuddin,
Thank you for your feedback!
We’re glad that you enjoying the app and thank you for sharing your experience with us. It’s our priority to continue providing top-notch service to customers like you.
In regards to your order BKGO12WR0G, our support team has replied to your inquiry and your order is currently in transit to you. The ETA will be on 05/05/2023. We hope this helps to clarify!
Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
The box was just left outside my door without anyone notifying me. I stay alone. And i wasn't home when it was delivered. Would be good if someone would call me and tell me a 200 dollar pair of shoes was just sitting outside my door. Thanks
Novelship 回复2023-04-26
Hi there,
We are very sorry to here this.
Please reach out to [email protected] so that our team can take a closer look at your order details and we can further assist you. Thanks!
Regards,
Novelship Crew
the delivery took more than 2 weeks due to seller’s slow delivery. However, the customer service has been helpful to answer the queries
Novelship 回复2023-04-16
Hi Cohen,
Thank you for your feedback!
We’re glad that you enjoying the app and thank you for sharing your experience with us.
For purchases via the platform, in general, we try to keep fulfillment delivery between 5 - 9 working days from the transaction date. For orders coming from an overseas seller it may take up to 15 working days to fulfill. This does not include holidays or festive seasons where delivery may be delayed due to a surge in orders.
Additionally, we know that the first seller flaked on your order has prevented you from getting your order on time, and that we have fallen short of your expectations. We always try to fulfill the same product and size again from another seller, hence, it might took a longer time period of your fulfillment purchase process.
However, we really appreciate your feedback and are glad that our support team was able to assist you.
Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come!
Regards,
Novelship Crew
