OBD2shop.co.uk specializes in manufacturing and exporting car & truck OBD OBD2 EOBD diagnostic tools to worldwide. It stands on United Kingdom market and plant cover all over the word obd2 diagnostic tools market.
Just Bought another launch scanner from elyza x431 pro 5 it was delivered within 48 hours from uk they even sent a free gift with it you can’t fault the service here registered it with no problems not that I expected any my last scanner was purchased here in 2021 and I also purchased 2 years updates when they ran out all with no issues I would definitely recommend excellent pricing excellent service never had a problem but I’m sure it would soon be sorted if I did 5 star service
I have had an excellent experience with OBD2 Shop UK.
Their communication has been outstanding from the very beginning. Every question I had was answered quickly, clearly and professionally, and they were always friendly and helpful throughout the whole process.
They also offered me a very competitive price, which I really appreciated. The ordering process was straightforward, and they explained everything clearly, including the shipping arrangements, delivery times and what to expect with my order.
This isn't my first purchase from them, and based on my experience, it certainly won't be my last. It's great to deal with a company that genuinely values its customers and provides such excellent service.
I highly recommend OBD2 Shop UK to anyone looking for quality automotive locksmith equipment and outstanding customer support.
Thank you again for your excellent service!
I'm looking forward to doing business with you again in the near future.
Elyza is brilliant
Thanks so much easy simple transaction and the soft ware down loaded so smoothly and fast
Thank so much highly recommended for any one with a over seas diagnostic machine
Brilliant service
Bought a tpms 5011v2 unit recently, unit works as it should and arrived next day from UK warehouse, impressed with whole transaction and very happy with purchase.
Drew
Massive thanks to Elyza & the engineer who helped sort out the issues I was having getting my new VCX SE to work when I was having software issues. Extremely helpful & very quick to respond & resolve. I wouldn’t hesitate to recommend OBD2shop & their services, 5****
I have just contacted Obd2shop and they do not offer any software updates for the Xtool x100 PRO2, so basicly, don't buy from this company as they sell products with no updates, and XTool direct will not support any product that are not purchased from them directly,
This item is still for sale on your website, so it’s not old or outdated, and you have just sent me the latest update so what are you referring to, obviously not my model the XTOOL Pro2 key programer.
Update
XTOOL have now contacted me directly and want me to send the unit back and repair it all at my cost, lessons learned, they are appalling at responding and don’t support you if you have issues
Obd2shop 回复2026-06-10
Dear Andrew
We would like to clarify that the XTOOL X100 PRO2 is an older-generation handheld device whose software development has been discontinued by the manufacturer. This is not a limitation imposed by our company, and no dealer is able to provide software updates beyond those released by XTOOL.
The device is supplied with the latest software version available from the manufacturer. Unfortunately, there are currently no newer updates available for this model.
Regarding technical support, we have always provided assistance to our customers whenever possible. However, manufacturer-level support policies are determined by XTOOL and are outside of our control.
It is therefore inaccurate to suggest that we sell products without updates; rather, this particular model has reached the end of its software update lifecycle as determined by the manufacturer
Thanks for your kind understanding
Kind regards
obd2shop.co.uk
Brilliant experience for me. Ordered with SSD and arrived in less than week. Had no problems at all with the hardware, works perfectly, but I did have a few problems with software. Turned out to be my own fault with setup but it was all fixed within an hour with great support through WhatsApp. I'd recommend there products to anybody A+++.
AVOID.
Very strange experience buying from this Chinese seller. Elyza is quite communicative, responds to emails, happy to get her engineer on a remote desktop session to help you.
Unfortunately the device I received was faulty. The engineer tried to fix it several times over remote desktop and failed.
I requested to return the diagnostic device for refund more than ten times now. Elyza simply ignores these requests and says yet again that "the engineer can fix it". Another remote session... Another failed fix... Repeat.
I'm tearing my hair out!
Device is going in the bin and I accept that my money is lost.
Do not do business with these dodgy Chinese sellers!
Obd2shop 回复2026-06-10
Dear A J
We are sorry that you are dissatisfied with your experience.
However, we would like to clarify a few important points for future readers.
The issue reported was that the VNCI JLR interface was repeatedly disconnected during use with JLR TOPIx. Based on the information provided, the device was unable to pass the network integrity test performed by TOPIx at the start of each diagnostic session.
This type of issue can be related to several factors, including network configuration, computer settings, software environment, or device configuration. For this reason, our engineers repeatedly offered remote diagnostic assistance in order to identify the root cause and verify whether the issue was hardware-related.
Unfortunately, without completing the necessary diagnostic process, it is impossible to determine whether the device itself is faulty. We have consistently been willing to provide technical support and investigate the problem, and our engineers made multiple attempts to assist.
We always stand behind the products we sell and are committed to helping customers resolve technical issues. However, effective troubleshooting requires cooperation from both sides so that the cause of the problem can be properly identified.
We appreciate your feedback and remain available to assist further if needed.
Thanks for your understanding
Obd2shop.co.uk
I recently purchased a artidiag 900bt scanner I was informed it would be shipped from a uk warehouse two days later I have it the whole process was smooth and I payed a lot less then the ones advertised elsewhere thanks guys I was also sceptical at first but I’m very happy
Oh dear. I thought I bought a diagnostic tool from this obd2 seller and found out that it declined to offer any assistance because I did not buy from it. It identified itself as Obd2shop / obd2shop as opposed to obd2UK which was the one who sold me.
My seller, obd2UK marketed a years long histry of its business in the UK. I am not sure which one of them is shadow entity of the other.
Back to my problem and incidentally, the unit that I bought from that obd2UK was a Mercedes DOIP C4. It was sold with sofeware such as Monaco and Viademo which are software for coding and programming of control modules with Mercedes factory / original coding for replacement modules or original one with incorrect configuration of coding. It was marketed as "full dealer level functions,..." My unit's access to destinated online support system were denied for any of these codings for any module. Even my much cheaper scan tool could gain online access for coding of a number of modules.
My unit was also marketed as unit with software that were fully updated". For S Class cars, W221 (up to 2013) is the latest series installed in my Unit.
The technical team did responded to my request for help with the access to the online support system, they communicated with me through WhatsApp and operate my unit remotely to gain access to the Mercedes' online support system but they were met with the same denials. They texted me that they were communicating with Mercedes and will revert.
Until online access is authorised / in good order. the unit served me no purpose. The assistance process dragged on beyond the no gribble refund period.
Thereafter, I have never received anything from them. My repeated enquiry on the status of the dealings with Mercedes were ignored. Blackout.
When I wrote with dissatisfaction, still no response. I then tried to contact someone from the sales department and I ended up in this obd2shop website and was informed that it has no ties with my seller obd2UK.
I found out from my searches through eBay and Google map that this seller obd2UK contact address is situated in a residential area. . I used the same WhatsApp address to ascertain if that was the only address for correspondence, I also mentioned about using the address for legal actions. To my surprise, I received response immediately. Instead of assuring me that the access to the online system will be resolved, I was threaten that I was stalking the people there. It also wrote the name of my employer company (something that I did not disclosed though I had previously disclosed that I am a solicitor when I thank one of its helpers for the prompt and friendly assistance and offer my free legal advice that they might chose to receive from me. I knew that they were from China who might yet to have settled in. On reflection, I shouldn't be surprised with the aggressive handling of dissenting voice from me.
Obd2shop 回复2026-06-10
Thank you for sharing your experience.
However, we would like to clarify an important point for future readers.
Based on your own description, the product in question was purchased from OBD2UK, not from OBD2Shop.co.uk
OBD2Shop and OBD2UK are completely separate businesses with different ownership, management, sales channels, and customer support systems. We do not have access to OBD2UK's orders, customer records, technical support history, or internal communications.
For this reason, we are unable to verify or comment on the details of your purchase, the product supplied, any promises made by the seller, or the support you may have received from OBD2UK.
When you contacted us, we informed you that we could not provide after-sales support for a product purchased from another company because we had no order record and no way to verify the product's origin, configuration, or support history.
We understand your frustration regarding the situation you described. However, the matters raised in your review relate to a transaction with another seller and do not reflect any product or service provided by OBD2Shop.co.uk
We respectfully request that readers distinguish between these two independent companies when evaluating their experience.
Best regards,
OBD2Shop.co.uk Team
⭐⭐⭐⭐⭐ Excellent service, honest seller, highly recommended
I’ve purchased multiple times from OBD2Shop and every experience has been excellent. Communication is clear and honest, and they really care about the customer, not just the sale.
On my latest order, they explained everything transparently regarding UK and China warehouse stock and even sent extra TPMS sensors free of charge without any hassle. No excuses, no delays — just solutions. That kind of service is rare these days.
The products are genuine, well packaged, and arrive quickly. Support is responsive, friendly, and professional, and they go the extra mile to keep customers happy. Pricing is fair, and they’re also open to discussing better deals for repeat customers, which I really appreciate.
I’m very satisfied and will continue buying from them. If you’re looking for a reliable diagnostics and automotive tools supplier you can trust, OBD2Shop is a safe choice.
Highly recommended!
DONT USE THIS DODGY BUSINESS AT ALL COST ! Bought a LAUNCH SCANNER AND THEY WILL NOT GIVE YOU MONEY BACK WHEN FAULTY . THEY WILL ASK YOU TO SEND TO CHINA . WAITED 8 MONTHS , SENT ME FAULTY SCANNER !!!! THEY ARE NOT ELIGIBLE TO TRADE IN UK AND CURRENTLY SUING THEM .ELYZA WILL SEND YOU THE SAME EMAIL OVER AND OVER AGAIN IGNORING YOU!!!! BUY LOCAL OTHERWISE YOU CAN PLACE YOUR MACHINE IN THE BIN!!!! AVOID THEM TO SAVE YOURSELF HEART ATTACK AND A LOT OF MONEY WASTED !!!!
HONESTLY WORSE COMPANY I HAVE EVER CAME ACROSS . AVOID!!!
absolutely brilliant. my program stopped working (after 4 years) because I have no idea about computers, sent a message to elyza who I had contact with from the beginning and told about the problem. and now everything works again. very happy 🥳
I bought the Xhorse MIDI Basic and was told it will arrive before Christmas. Unfortunately it did arrive a week late but when it arrived everything was good. I was nervous after reading some reviews on here but to be honest the support have been good. The product is genuine and brand new as advertised. They gave me £20 refund as a way of apology for the delay. I find being able to message on WhatsApp really useful too. I am happy and I will use again. I will write a new review for all my upcoming orders too.
Dont but from this ship , scanner arrived damaged with leaking battery , cant send it back as its clasified as hazardus , no replacement or refund , waste of money , now seller wont get back to me , avoid avoid avoid at all costs
Obd2shop 回复2025-12-30
Dear
We have been trying to contact you, but we have not received any valid response from you.
At first, when you received the package, you told us that the screen was damaged. We agreed to send you a new screen free of charge and then asked if there were any other issues. You said that the problem was only with the screen and that there were no other issues.
However, afterwards you claimed that the battery and the entire device were burned. This is impossible. The battery could not have leaked when it was received, nor could it have been completely burned.
Therefore, the device was completely damaged and burned due to your own actions.
We agree to a full refund, but you must ensure that the returned product is in exactly the same condition as when it was sent out by us.
Obd2shop.co.uk
Scanner arrived damaged , cracked screen and leaking battery , cant send it back as ita clasifies as hazardus material , no replacement or refund ! AVOID AVOID AVOID !!!! 280£ down the drain . Save yurself the hassle and buy somewhere else !
Obd2shop 回复2025-12-30
Dear
We have been trying to contact you, but we have not received any valid response from you.
At first, when you received the package, you told us that the screen was damaged. We agreed to send you a new screen free of charge and then asked if there were any other issues. You said that the problem was only with the screen and that there were no other issues.
However, afterwards you claimed that the battery and the entire device were burned. This is impossible. The battery could not have leaked when it was received, nor could it have been completely burned.
Therefore, the device was completely damaged and burned due to your own actions.
We agree to a full refund, but you must ensure that the returned product is in exactly the same condition as when it was sent out by us.
Obd2shop.co.uk
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