Hong made the experince great!
Hong made the experince great! He responded quickly to my emails and his follow up was great communication. His assistance is outstanding.
关于 Offnova
数据更新- 网站
- offnova.com
- 分类
- 商业服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 29 条评价
- 差评回复率
- 70%（7/10 条）
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商家自述
Founded in 2020, we are a Vegas-based office product and supply brand, mainly offering shipping supplies products and heat press products.
以上内容由商家自行提供，未经平台核实。Offnova靠谱吗？
Offnova（offnova.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 124 条用户评价，属于商业服务分类，口碑优秀。好评高度一致，91% 的评价为 4 星及以上；商家回复了 70% 的差评；近 12 个月新增 29 条。数据最后更新于 2026-10-25。
用户怎么说
Fantastic Company
Fantastic - Great Company. Bought First Label Printer back in June been flawless up until about a week ago, started erroring out weird blinky light. Took several resets and wasted labels to get it to print again. Emailed Offnova explained the situation and sent a video. No questions asked sent me a new machine. Very cool. Thanks again. Still have New one on deck.
I have NOT received what I ordered
I have NOT received what I ordered. I have written a couple of times and received a computer generated response giving me the tracking information which tells me the package is damaged and they are trying to return to you guys. I feel like I am just getting the runaround and, quite frankly, not sure if I ever receive the product if it will work properly
Offnova 回复2025-12-15
Dear Patricia, Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration you have experienced. Typically, our customer support team aims to respond to all inquiries within 24 business hours. We are sorry that our AI response system was unable to address your concern effectively before a human agent took over the ticket. Please be assured that your case has now been personally escalated to our specialist support team. We will arrange a replacement shipment for you at no additional cost. We truly appreciate your patience and will make sure this is handled promptly and carefully. If you have any further questions, please feel free to contact [email protected]. Sincerely, OFFNOVA support team
Buyer Beware
I must warn potential buyers against purchasing this machine from the seller. Despite the high price of nearly $300, the seller neglected to mention that the machine would not come with an ink package. I was setting up the machine and following the directions on the box, the directions says to pour “the different colors of ink” into the Ciss bottles with the corresponding color labels and I turned around to get the ink and there wasn’t any ink! The seller, Rika, has since informed me that they plan to update their packaging to reflect this omission. However, this does not address the issue at hand, as I have already received the machine without ink. After paying the full amount, Rika suggested I initiate a refund but did not offer to provide the ink, unlike their reported practice of providing content creators with machines for testing and review purposes. As I have a significant social media following of over 16,600 individuals, I will be sharing my experience publicly. A video review I discovered highlights defects in the machine, including issues with the white ink mixing too quickly, causing bubbles and streaks on printed t-shirts. The reviewer contacted the company, which promised to address the issue by modifying the container's stirring mechanism. However, six months have passed, and no changes have been made. It appears the company prioritizes profits over customer satisfaction, selling faulty machines without regard for customer losses. I will be returning the machine for a full refund and seeking a reputable alternative. I advise others to exercise caution and avoid this purchase!
Offnova 回复2025-12-08
Hello Stephanie, Thank you for taking the time to share your feedback. We sincerely apologize for the confusion caused by the misunderstanding regarding the product. We would like to clarify that our product listing and packaging specifications have always stated that this machine is sold separately from the ink kit. The setup instructions you referred to are general guidelines for the machine's operation once ink is supplied. We are actively updating the clarity of this information on our packaging and website to prevent any future misunderstandings. Please allow us to offer a goodwill gesture. We would be happy to offer full support to solve the issue for you. Concerning the issue that you found in a video review, we will check for it. We value every feedback and are committed to continuous improvement. We encourage any customer experiencing technical difficulties to contact our support team directly so we can assist and, if necessary, service under warranty. If you have any further questions, please contact our official support team directly at [email protected]. We are here to help and hope to restore your faith in our brand. Sincerely, OFFNOVA support team
I love the printer it works great
I love the printer it works great! It’s small and is fast. The app is also easy to use and understand. Great product!
You should be have a phone call from…
Amazing customer service
Offnova 回复2025-11-19
Hello Mohamad, Thank you for your feedback. We offer phone support for our customers. If you need phone support, please send us your contact information via [email protected] at your convenience, and we will arrange a call at a time that works for you. Your satisfaction is our priority, and we will try our best to offer the best service for you. Best regards, OFFNOVA support team
Nice packaging!
Great customer service and great packaging.
It turned out alright 👍🏼
It turned out alright
Super fast shipping and great price.
Super fast shipping and the price was pretty incredible. My only complaint is the description said Windows compatible, but I have yet to find a driver or program that will print the labels and the phone app is pretty lacking.
If you want a company that actually has customer service look no further.
I couldn’t be happier with my experience using this CISS (Continuous Ink Supply System)! From the moment I installed it, I noticed how smooth and consistent the ink flow was—no clogs, no mess, and no constant cartridge changes. The print quality is outstanding, with sharp colors and professional results every time. It’s been a total game-changer for my printing setup and has saved me both time and money. What really makes this company stand out, though, is their amazing customer service. They were incredibly helpful from start to finish—quick to respond, and kept me updated every step of the way for my delivery. You can tell they truly stand behind their product and want every customer to have a great experience. If you’re thinking about upgrading to a CISS, don’t hesitate—this is the one to get! Reliable system, excellent performance, and unbeatable support. Highly recommend!
Great customer service!
We had an issue with our time clock and…
We had an issue with our time clock and they gave us a replacement very fast. No problems.
Hat Press issue
I had a problem with my hat press. I contacted customer service and they sent me a video on how to fix it and they followed up to make sure I didn’t need any further
3 Years of using my OFFNOVA Printer
I have been using this little OFFNOVA Label printer for over 3 years and it is the best purchase I have ever made for my Ebay business. After all these years the red light came on last week and I emailed Customer service. Ivy replied immediately with cleaning tips. I followed her directions and turned it off for 15 minutes. When I turned it back on all was back to normal!! Love this little printer, it is a hard worker and you can use any labels with it, with no problems unlike some of the expensive printers out there that require you to purchase expensive labels. Thanks OFFNOVA, keep up the good work! Thanks Ivy for fast replies!! BMWsTreasures, Susie
Excellent company
Excellent company, they respond very quickly to what you need.
Fast shipping and great price
Fast shipping and great price. I gave a 4 bc my first order came in damaged but another one is already on the way so there customer service is amazing. Other then that id give out a 5 for sure.
Order was received in a timely manner
Order was received in a timely manner. The correct materials were received. thanks
Customer service was great with a replacement
I received a couple of cracked lids but customer service was great at getting me a quick replacement. They even followed up to make sure the new shipment was good.
Very responsive and patient
Very responsive and patient. I actually didnt expect any support on a 3 year old product, which was a 'pass me down'. Great folks!
Thermal Printer
We were looking for a cheap, easy to use thermal printer for our eBay store and found this company. Decided to give them a try and we are super happy we did. We purchased the basic label printer (hardwire USB, no Bluetooth or Wi-Fi) for about $50. It came with a few test labels and was super easy to setup. The driver install takes a few seconds; 2 cords and you are connected. Awesome little device, exactly what we were looking for!
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