Thermal printer delivery was one day. I installed printer and did a sample 4 by 6 label which was perfect, but second label's bar code had white areas.
Contacted customer service and received immediate reply. Wipe thermal bar with alcohol and if needed, change two areas in adjustments program.
I open top and blew air on bar and then I printed a test and real label. Both were perfect. Problem solved. Thanks to Jamie.
Great little printer at a fantastic price!!!
This 4x6 in. label printer is cute and compact on my work desk. It was easy to set up and connect to my Mac. I had a question about installing the printer driver, and customer support answered quickly and walked me through it. I feel confident using this label printer because of the company’s excellent customer support. I recommend this printer to anyone who frequently mails items from home.
I reached out to Offnova after a move and one of my printers cords was MIA. Course I had no idea which one, but they helped me figure that out too. I contacted them and the quickly responded and sent me the cord within a week. My small business is back up and running.
The printer is absolutely amazing, it prints quickly with same quality every time! 100% will be ordering another if I ever need to. Plus customer support is outstandingly fast and amazing as well!
I am new to card making, but decided to buy my first die cutting machine. Not using it for 3 months, I decided to start my new craft! I found that a major piece was missing! (I could have done it but don’t know). I reached out to OffNova and Jamie reached out and solved my problem right away, no questions asked…and kept me informed along the few days I waited! Thank you SO much Jamie!!
The time does not line up with dates.
Its either too high or too low.
Offnova 回复2023-10-13
Hi Tommy,
Thank you for sharing your product experience with us. Our product is backed by a one-year warranty. If you encounter any issues, our dedicated OFFNOVA support team is here to assist you until the matter is resolved. Feel free to reach out to OFFNOVA support at your convenience.
Your time and feedback are greatly appreciated. We look forward to hearing from you soon.
I can't say enough good things about Jamie and Offnova. I purchased an offnova printer a few months back that began having some issues. I immediately reached out to offnova for support and Jamie got back to me very quickly and helped me try to troubleshoot the problem. After realizing the problem couldn't be fixed Jamie went above and beyond and honored the warranty and expedited me a new printer. Offnova has great quality products and wonderful customer service and Jamie is excellent. I will be a customer for life. Absolutely love my bluetooth thermal printer.
We lost keys to our time clock machine and Jamie was very helpful in getting us new keys and instructions on how to use the time clock machine.
Top notch
Customer service is great. They responded to emails asap. They sent me a replacement since there was a problem with my old printer. I had a great interaction with them!
Our company purshased the Offnova laminator. Loved this product, heated up quickly. Unfortunately it broke down. (Used a lot/every day at our business) Contacted the company, Jamie helped us out, tried to trouble shoot with us, but it could not be repaired. They quickly processed a full refund for us!
Thank you for your great service.
I received the OFFNOVA Time Clock in a timely manner. I had to contact customer service due to a few glitches with the setup instructions. After several emails back and forth with Jamie, I followed Jamie's instructions to fix my problems with setup. I would order this clock again, and suggest if anyone has trouble with this clock to contact customer service. They are very willing to help with any issue.
I had a hard time figuring it out however I reached out to the customer service, and Jamie help me step-by-step and it was so easy. lol just the app -connect and print!! Im loving it-honestly!
Sublimated Great. My son dropped the cup and the lid broke. I contacted the company and they replaced the lid. Great Customer Service they kept in contact the entire time to make sure I received the replacement. They as well replaced the pink lids with blue ones since I originally thought I was ordering blue ones. Just charged me shipping. Easy company to work with and will continue to shop with them. Having a great product is one thing but having good customer service to back it up is what will keep me returning.
I had a great experience with their customer service team. My package went missing and their team replaced it immediately. They checked in with me almost everyday via email to make sure I was satisfied. I definitely recommend!
The DTF ink is simply amazing! It brings my prints to life with vibrant colors and incredible detail. It works on all fabrics, lasts through countless washes, and is so easy to use.
SainSmart Jr.
WOODSTARTER
DesignEvo
SainSmart