Olivenorma（olivenorma.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 387 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 82% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful craftsmanship, stating that the products match the lovely pictures and add a wonderful decorative touch to their homes. People also appreciate the extremely helpful support team, noting that representatives respond quickly, communicate clearly, and resolve any arising concerns quite efficiently. Some reviewers were not happy with long delivery times, noting that packages take many weeks to arrive and frequently ship from overseas locations. Others mentioned that certain items looked completely different from the online descriptions, appearing cheaply manufactured or failing to meet reasonable expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Fabulous team, prompt replies and very helpful
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our team. Providing prompt and helpful support is always our goal, and we truly appreciate your kind words and recognition. Thank you for your trust and support. We look forward to serving you again in the future!
Every thing I have ordered has been good.
Thank you so much for your kind feedback! 💙 We’re delighted to hear that everything you’ve ordered has met your expectations 😊 Your continued support means a lot to us, and we’re grateful to have you as our customer. We look forward to bringing you more great products in the future! ✨
Good product fair price and delivery was ok
Thank you so much for your feedback! 💙 We’re glad to hear that you’re happy with the product, pricing, and overall delivery experience 😊 Your support means a lot to us, and we truly appreciate you choosing us. We look forward to serving you again in the future! ✨
Thank you so much for your kind words! 💙 We truly appreciate your support and encouragement. We’ll continue working hard to provide great products and service for our customers 😊 Thank you again for being part of our journey, and we hope to serve you again soon! ✨
Thank you so much for your lovely feedback! 💙 We’re delighted to hear that you love the piece 😊 Your support means a lot to us, and we hope it brings you lots of joy. Thank you again for choosing us, and we look forward to serving you again in the future ✨
Cute earrings, but they came bent. Update 9/8/26- (changing my stars from 2 to 5) I had a great response from Olivenorma's customer service. They were very helpful in sending me a replacement set of earrings and were dedicated to correcting the problem.
Thank you for your feedback, and we are sorry to hear that the earrings arrived bent. To help us check this properly, could you please kindly send us a clear photo of the product you received? Once we review the images, if we confirm it is a product or shipping issue on our side, we will be happy to offer a free replacement for you. We appreciate your cooperation and look forward to resolving this for you quickly.
Thank you so much for your feedback 💙 We’re really happy to hear your order arrived quickly and that you’re satisfied with it 😊 We truly appreciate your support and hope to serve you again soon ✨
I received my package and when I opened it, there was no ring inside. I got in touch and they were great it sending me a new one which arrived really quickly. The original package had been tampered with on its way to me. I would certainly recommend due to their customer service and the quality of the ring. It's beautiful
Thank you so much for your kind feedback 💙 We’re really sorry to hear that your original package arrived tampered with and the ring was missing, but we’re very glad our team was able to quickly resolve the issue and send you a replacement 😊 It means a lot to us that you’re happy with both the customer service and the quality of the ring. Your recommendation is truly appreciated, and we’re happy the final experience turned out well for you ✨ Thank you again for your support! 💍
Gorgeous bracelet and really happy with my purchase
Thank you so much for your lovely feedback 💙 We’re really happy to hear that you’re pleased with your bracelet and your purchase 😊✨ Your support means a lot to us, and we look forward to serving you again in the future! 💍
The bracelet was beautiful and my mother loved it.
Thank you so much for your lovely review! 💙 We’re so happy to hear that the bracelet was beautiful and that your mother loved it 😊 That truly means a lot to us! We hope it made for a special gift, and we really appreciate your support. Looking forward to serving you again in the future! ✨
Very good customer service. Very responsive and friendly.
Thank you so much for your kind feedback! 💙 We’re truly happy to hear that you had a great experience with our customer service and found our team responsive and friendly 😊 Your support means a lot to us, and we’ll continue doing our best to provide excellent service. We look forward to serving you again soon! ✨
Product came quickly, and was exactly as expected. Unfortunately it was too big, so the customer service team have assisted me in exchanging for a new one. The service has been outstanding 👌
Thank you so much for your lovely feedback! 💙 We’re really happy to hear that your order arrived quickly and matched your expectations 😊 While we’re sorry the size wasn’t quite right, we’re glad our customer service team could help you with the exchange process smoothly. Your kind words about our service truly mean a lot to us. Thank you for your patience and support—we hope your new item will be a perfect fit! 👌✨
EASY TO ORDER, GOOD QUALITY.
Thank you so much for your kind review! 💙 We’re so happy to hear that you found the ordering process easy and are pleased with the quality of your purchase. That’s exactly the experience we aim to provide! We truly appreciate your support and look forward to serving you again soon 😊
Despite the fact that the discount code I was sent by you code didn’t work, ,I am delighted with my rings. They are very pretty and fit perfectly.
Thank you so much for your kind feedback! 💙 We’re delighted to hear that you love your rings and that they fit perfectly—that’s wonderful to know! ✨ We’re also sorry to hear that the discount code didn’t work as expected. We truly appreciate your understanding, and please feel free to contact our customer service team so we can check what happened and assist you further. Thank you again for your support—we hope you continue to enjoy your beautiful rings! 💍😊
Scammers Poor quality products arriving from China, terrible return policy(wonder why). They try to convince over and over again to keep their products, don't want returns, and once they approve the return, you have to pay and they don't give refund. Scammers.
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience. We’d like to clarify a few important points: Regarding returns, we do not refuse returns or avoid refunds. However, like many international retailers, returns are subject to our policy, which may require customers to cover return shipping costs, or in some cases, choose a more convenient resolution (such as partial refund or replacement). This is due to cross-border shipping and customs handling costs. We also want to be clear that we never force customers to keep products. We always aim to offer solutions such as replacement, exchange, or refund depending on the situation and product condition. That said, we are sorry if our communication felt repetitive or unhelpful—that is not our intention. We always try to find a fair resolution for both sides while following our policy. If you would like, please share your order number so we can review your case again and see if there is anything further we can do to assist you.
Outstanding service! There was a small issue with the condition of the item delivered. When I raised this, I was super-impressed with how seriously they treated my concern. With no fuss, they professionally, respectfully and efficiently shipped another one free of charge that was even better than the original. I can't recommend them highly enough! A pleasure to deal with.
Thank you so much for your wonderful feedback! 💙 We’re truly glad to hear that our team was able to resolve the issue quickly and professionally for you. Making things right in a smooth and respectful way is always our priority, and it’s great to know you were satisfied with the outcome. We really appreciate your kind words and recommendation—it means a lot to us. We look forward to serving you again in the future! 😊
Super friendly and professional staff! They went above and beyond to make sure I was satisfied. Definitely worth 5 stars!
Thank you so much for your amazing review! 💙 We’re really happy to hear that our team could provide you with friendly and professional service, and that we were able to go above and beyond for you. Your 5-star rating means a lot to us, and we truly appreciate your support. We look forward to serving you again soon! 😊
I like the quality of these meaningful gifts. They are so beautiful to look at and to handle. I ordered three to begin with and was so impressed I ordered 3 more. The gift boxes and packaging complete the items. The price is very competitive and good value. Ordered 8/1/26 and 15/4/26
Thank you so much for your detailed and thoughtful review! 💙 We’re really happy to hear that you’re enjoying the quality and design of the products, and that they feel beautiful both to look at and to handle. It’s especially great to know that your first order impressed you enough to come back for more—that means a lot to us. We’re also glad the gift packaging and boxes added to the overall experience, and that you find the value and pricing competitive. Thank you again for your support and trust over multiple orders—we truly appreciate it! 💙
Thank you so much for your kind review! We’re glad to hear your order arrived quickly and safely—that’s exactly the experience we aim to provide. We truly appreciate your support and look forward to serving you again soon! 💙
When hadnt received in few weeks i realised coming from china and took the shine off it...weel made and will wear just ashame its plastic and not real...will be being more careful with websites going forward
Thank you for your feedback. We’re sorry to hear that the shipping time and product expectations affected your experience. As our products are shipped internationally, delivery can sometimes take a bit longer depending on the destination. We always try to make this clear in our shipping information so customers know what to expect. We’d be happy to check the exact material details for your specific order and clarify everything for you. Could you please share your order number with us? Once we have it, we’ll review it and provide you with accurate information regarding the items.
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The Essence Vault共 387 条符合条件的评价
