Olivenorma（olivenorma.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 387 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 82% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful craftsmanship, stating that the products match the lovely pictures and add a wonderful decorative touch to their homes. People also appreciate the extremely helpful support team, noting that representatives respond quickly, communicate clearly, and resolve any arising concerns quite efficiently. Some reviewers were not happy with long delivery times, noting that packages take many weeks to arrive and frequently ship from overseas locations. Others mentioned that certain items looked completely different from the online descriptions, appearing cheaply manufactured or failing to meet reasonable expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I ordered a crystal owl, cat and bird. They are all adorable especially the owl. He's so incredibly cute. I will be placing another order
Thank you so much for your kind words! We’re delighted to hear that you love the crystal owl, cat, and bird—especially the owl! It truly means a lot to us that they brought you so much joy. We look forward to your next order and appreciate your support!
It’s beautiful!! Came perfectly packed in perfect boxes Colors shapes and design even prettier than I expected !! Love it💕
Thank you so much for your lovely feedback! We’re thrilled to hear that everything arrived safely and that the colors, shapes, and design exceeded your expectations. Your kind words truly mean a lot to us. Enjoy your purchase, and we hope to welcome you back again soon!
UPDATE: I’ve had the ring 3 days and my finger is green 😩 I ordered mine and it took probably 3 weeks to get here, so far so beautiful! It looks like a very expensive ring, true to size! And it doesn’t snag on anything! I love my ring!
Thank you so much for your wonderful feedback! We’re so happy to hear that the ring exceeded your expectations and that you’re enjoying its beauty and fit. It’s great to know that it’s both stylish and comfortable! We truly appreciate your support and look forward to serving you again in the future.💖💖
I ordered two dream catchers and they are divine and beautifully crafted. the feathers are dipped in gold and the stones are stunning … it did take a while to arrive which i was annoyed with the couriers but worth the wait. It’s not overly huge and very petite which is how i like it - it’s the size of your hand. Just perfect next to my bed.
Thank you so much for your kind words! We’re thrilled to hear that you’re in love with your dream catchers and that they’re just the perfect size for your space. The gold-dipped feathers and stunning stones really do add a special touch, and we're so glad they fit beautifully by your bed. We appreciate your patience with the shipping process and are happy to hear it was worth the wait. Your feedback means a lot to us!💖💖
I ordered & paid over $125 for crystals, stones, and one of their pyramids. That was like 10 days ago. A few days back, I emailed asking when I'd see that my order was shipped. I got a very prompt (!) reply: Dear customer, Thanks for your contact. The period for order delivery is divided into two parts: Processing time: 1-7 Working Days. Shipping time: 7-20 Working Days. We could not give you a specific arrival time because it depends on the carrier, shipping distance and location. Therefore, we could only provide you with an estimated arrival time: 7-20 days from the date of shipment. And we will ship your order asap. Have a nice day. Best Regards, Olivenorma Team I'm still waiting for the email confirming that my purchases have shipped. I'll be patient- for now.
Thank you for your patience and for sharing your experience. We understand it can feel concerning when an order has not yet been marked as shipped. At the moment, your order is still within our stated processing time of 1–7 working days, which is separate from the shipping time once the parcel has been dispatched. Once the order ships, you will automatically receive a confirmation email with the tracking details. Please rest assured that we are actively preparing orders and aim to ship them as soon as possible. If you would like us to check the status of your order directly, feel free to contact us with your order number and we’ll be happy to assist.
I ordered a ring I've seen advertised on Facebook over and over again that I loved. I finally caved and took advantage of a sale. I love the ring, its true to size. Would definitely order from this company again.
Thank you so much for your kind feedback! We’re delighted to hear that you love the ring and that it fit true to size. It truly means a lot to us that you decided to give us a try after seeing our ads, and we’re honored that the experience met your expectations. We look forward to serving you again in the future and appreciate your support!
I’m writing from Italy. I placed an order on the website because I was drawn to the products and, above all, to the symbolic meaning of the stones used. During the ordering process, one of the items turned out to be unavailable. Customer service contacted me quickly, offered several alternatives and also included a small complimentary gift to make up for the inconvenience. For this reason, I find it hard to relate to the idea of an unhelpful customer service or one that ignores its customers, as mentioned in some reviews. Of course, every experience is personal, and I don’t question anyone else’s. I’m simply sharing mine, which was genuinely very positive. In my opinion, the products fall into the category of high quality costume jewelry. This is not a jewelry brand that promises luxury or traditional excellence, but meaning and symbolism, and this is communicated very clearly throughout the website. Materials and measurements are listed transparently and are easy to understand if you pay attention to the descriptions. Overall, my experience was very satisfying, and I would happily consider purchasing again in the future. BR to the team!
Dear Customer, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly happy to hear that your experience with our customer service and products was a positive one. We especially appreciate your understanding regarding availability issues and your recognition of the symbolism, transparency, and positioning of our jewelry as high-quality costume pieces rather than luxury fine jewelry. This is exactly what we aim to communicate clearly on our website. Your kind words mean a lot to our team and motivate us to keep improving. We’re delighted to know you would consider purchasing from us again in the future. Thank you again for your trust and support, and we hope to welcome you back soon 🤍
Update: Beware‼️ Company is a complete scam. Sent junk ‘Chinese toys’ in place of crystal items I purchased. THEN it has been uncovered that they manipulated tracking on Track17 to appear as if items had come from a location other than what was provided by customer support when I inquired about shipping that was delayed by a month from anticipated delivery date upon purchase. This company is a complete scam. I placed an order in November stated to be received well before Christmas based upon production and shipping stated on website. I received the order on January 8th with only excuses from ‘Customer Service’ as to why the delay. To make matters significantly worse, I had ordered crystal products as a gift but what arrived was ‘metal wire puzzles’. Don’t bother asking what that might mean because I have no idea what they are.
Dear Customer, We sincerely apologize for the inconvenience and disappointment caused by your recent order. It seems that your order may have been sent incorrectly. Please contact our customer service team at [email protected] with your order number, and we will be happy to verify the details and arrange a free replacement for you. We truly regret the mix-up and appreciate your patience while we work to resolve this issue promptly.
I ordered a moissanite ring knowing it wasn’t real for the price I wasn’t really worried about it. I ordered it December 27. I did in fact unlike everyone else receive a order confirmation waited a few days and nothing happened I downloaded multiple apps to track it even paid to track it and to this day January 10 the shipping label has been created and is in London apparently by the Gordon Ramsey restaurant it’s been there for a while. so people reading this your not gonna get a crazy good product for this price I haven’t even received mine which I am in another country the US but I’ve had stuff from temu ship out faster than this just know when you order from this company know that it will take forever to arrive. Know your not getting the product you want or think your getting although I liked it I wanted to get it for my gf and I thought if looked alr so I ordered it.olivenorma if you want better reviews update the Shipping speed a little bit start charging for faster shipping if I want it as a Christmas gift I would have to order it 1 month in advance in order to Mabe receive it on time. I will message you about my tracking number and what not but pls in the future whether you give people the rings out of the bubble gum machines or if they are real😑 make the shipping faster or give me a full refund you may be out of country and what not. but I’m sure there will be a lawsuit against yall before to long and I don’t want that to happen to anyone so get the shipping faster if all yall want is satisfied customers make the shipping faster thank you.
Dear Customer, Thank you for your feedback. We’re very sorry for any frustration caused by the shipping time. Please rest assured that your order has already been shipped and is on its way. We have sent you the order tracking details. Please check your email. We understand that international shipping can sometimes take longer than expected, and we appreciate your patience. Your suggestions regarding faster shipping are valuable and will be considered as we continue to improve our service. We hope you will receive your order soon and that it meets your expectations. Thank you for your understanding.
I ordered "vintage" earrings and a necklace. Both are pretty, but are as vintage as a newly laid egg. The white metal is most definitely not silver. The earrings arrived on time, but I had to get in contact about the necklace which was never sent. They re-sent it and were fine about it. The items were well-packaged and were both sent from China. I had the impression when I ordered that it was an Australian company. Updated review 04/02/26 - I was given a 10% discount for the items I ordered as they were not as advertised. I accept that they were not advertised as sterling silver, but I have reminded the company that "vintage" implies age and the items should have been advertised as "vintage style."
Dear Shona Thank you for sharing your feedback. We are glad to hear that your items arrived well-packaged and that our team was able to assist with the necklace. Regarding the material, the products were never advertised as being made of pure silver. If you would like detailed information about the materials used, please feel free to contact us, and we would be happy to provide you with the relevant product details. We appreciate your understanding and your support.
This company is such a scam. I placed my Christmas order (OND01766741) on 12/10/25 and it supposedly shipped on 12/15/25... FROM CHINA using a shipping company named JS. The tracking link they provided showed my order was received at JFK in NY City on 12/24/25. Since I live in NY State, I figured it would be delivered soon. On 1/3/26 I received an email asking me to provide a review of their product, only i hasn't received it yet. I emailed customer service and they told me shipping takes 7-20 days and that my order was "making is journey to me". After still not receiving my order, on 1/7/26 the tracking status said they had no record of my shipping number. Reached out to customer service AGAIN and they miraculously provided another link with a status that showed my order was now in Texas! I emailed customer service again with my frustration and letting them know that I knew this was a scam, that I am reporting them and wanted a full refund. They replied and offered me a measly 10% refund, such an insult! Additionally in the same response they told me my order is now with USPS but conveniently neglected to provide a tracking number. Pretty sketchy if you ask me. DO NOT DO BUSINESS WITH THIS COMPANY!!
Thank you for sharing your feedback. We take all concerns seriously and would like to clarify the situation for transparency. According to the official tracking information, your order was successfully delivered: January 13, 2026 at 2:22 PM Delivered to: Front Door / Porch International shipments may show multiple tracking stages due to handover between logistics partners and USPS, which can sometimes appear confusing, but this does not indicate a scam. The package was ultimately delivered to the address provided with your order. If you believe the package was misplaced after delivery (for example, taken from the porch), we recommend checking with household members or neighbors, or contacting your local USPS office for further assistance. We have always responded to your inquiries and provided support based on the shipping status available at the time. Now that the order has been confirmed as delivered, we kindly ask that you update or reconsider your review to reflect the final outcome. Should you still need assistance, our customer support team remains available to help.
Asked customer service for information on how to return a ring I purchased; never received a response. This company is horrible and they are located us.olivenorma 54-62 Lockhart Road Wan Chai, HK ( HONG KONG )
We’re really sorry to hear about your experience, and we sincerely apologize if you felt ignored — that’s definitely not what we want for any customer. Our customer service does reply to all return inquiries, but sometimes emails may not come through due to spam filters or an incorrect contact address. We truly apologize if this caused frustration. To help you properly, could you please provide: Your order number The email address used to place the order Once we have this information, we can immediately check your case and guide you through the return process according to our return policy. For transparency, our official return and refund policy is clearly listed on our website, and we do support returns in accordance with those terms. We are not trying to avoid responsibility in any way — we just need the correct order details to proceed. Please feel free to contact us again via our official support email, and kindly check your spam/junk folder as well. We will make sure to follow up properly and assist you as soon as possible. Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.
I ordered a wand. I felt that the website had given the impression of a hand made wand. At $40 I was expecting a high quality product. What I received looks like cheap mass produced plastic, similar to those Harry Potter wands in toy shops but less neatly finished. TBF to the company I did receive the product in a timely fashion. However I feel ripped off.
Thank you for taking the time to share your feedback. We are sorry to hear that the wand you received did not meet your expectations in terms of quality and finish. Our wands are made based on the design and materials described on our website, and we would like to better understand the specific issue you experienced so we can review it internally and see how we may assist you further. Could you please kindly provide a few clear photos of the wand you received, including the overall appearance and any areas you feel are poorly finished? This will help us accurately verify the situation and determine an appropriate solution. We appreciate your cooperation and look forward to your reply.
I'm still waiting for a Christmas gift for my wife and daughter...Ordered on December 9, 2025. FOLLOWUP: Here's what's up.... Ordered 2 bracelets - a third one showed up on my order...(Have the email that shows 2.) Tried calling them, their phone number is disconnected.... You decide if this is a company that you might want to work with 46% of reviews are 5 star AND 36% of their reviews are 1 star....
We’re very sorry for the delay and truly understand how disappointing this must be, especially when the order was meant as a Christmas gift. Could you please share your order number with us? Once we have it, we’ll immediately check the shipping status for you and see how we can best assist. We are a responsible seller and will definitely follow up on your order until this issue is clarified. We appreciate your patience and look forward to helping you resolve this as soon as possible.
It’s purposely not clear, but this company is located in another solar system. Do not order if you would like the item this decade. Do not be advertising Christmas gifts in the middle of December when you know there is absolutely no way they will arrive by Christmas.
Dear customer, thank you for taking time out of your busy schedule to write to us. Please accept our sincerest apologies for the inconveniences. We do provide clear shipping timelines on our website, and you can check them here: https://www.olivenorma.com/pages/shipping-information If you share your order number with us, we'd be happy to help you track your package and ensure it's on the way. We appreciate your patience and will do our best to resolve any concerns you have!
The items I ordered are absolutely beautiful. The customer service is the best I have ever experienced! So quick to respond. I could not have asked for more.
Thank you so much for your kind words! 💖 We’re truly happy to hear that you love the items and had such a great experience with our customer service. Your support and recognition mean a lot to our team, and it really motivates us to keep doing our best. If you ever need anything in the future, we’re always here to help. Thanks again for choosing us! ✨
I've enjoyed all my interactions with you guys and the jewelry.You go the extra mile.Thank you and happy holidays ♥️🙏
Thank you so much for your kind words and support! 💖 We’re truly grateful for your trust and are delighted to hear that you’ve enjoyed both our jewelry and your experience with our team. Going the extra mile for our customers is always our goal, and your feedback means a lot to us. Wishing you happy holidays filled with joy and warmth, and we look forward to serving you again soon! ✨🙏
Amazing quality and lighting fast delivery
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality and impressed by the fast delivery. Your support truly means a lot to us, and we look forward to serving you again soon. 😊
I love the ring and I I love the way you guys persevered with getting my order to me and dealing with me. Thank you God bless
Thank you so much for your kind words! 💛 We’re truly happy to hear that you love the ring and that our team’s efforts made a positive difference for you. It means a lot to us that you noticed the care we put into making sure your order reached you safely. Your patience and understanding are greatly appreciated. Wishing you all the best, and thank you again for your support. God bless!
Paid for an order and not heard anything since 9 days contacted this company for a response and when my items will be dispatched and haven't received a response back ? Awful service and possibly been scammed .order no ##NUK5570 found the tracking its suck in an airport in China not moving for the last few days really people should be informed that the products come from China and may never get here or if they do it will be a month doing so 🙄
Dear Customer, Thank you for providing your order number. We sincerely apologize for any inconvenience caused. We have already sent the full tracking details to the email address used when placing your order. If you do not see it in your inbox, please kindly check your spam or junk folder, as emails may occasionally be filtered there. To ensure you receive future updates, please mark [email protected] as “not spam.” If you are still unable to locate the tracking information, please contact us directly via email and we will resend it immediately. Please rest assured that we are a responsible seller, and we are here to assist you until your order is fully resolved. Thank you for your patience and understanding.
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The Essence Vault共 387 条符合条件的评价
