Olivenorma（olivenorma.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 387 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 82% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful craftsmanship, stating that the products match the lovely pictures and add a wonderful decorative touch to their homes. People also appreciate the extremely helpful support team, noting that representatives respond quickly, communicate clearly, and resolve any arising concerns quite efficiently. Some reviewers were not happy with long delivery times, noting that packages take many weeks to arrive and frequently ship from overseas locations. Others mentioned that certain items looked completely different from the online descriptions, appearing cheaply manufactured or failing to meet reasonable expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Would definitely recommend this company as the Items are so beautiful and definitely worth the money
Thank you so much for your kind review! We are delighted to hear that you received excellent service and that you’re happy with the quality of our gifts. It means a lot to us that you find the items beautiful and worth the money. We truly appreciate your recommendation and look forward to serving you again in the future!
It took a while to get there but it was very beautiful just like I imagined and my granddaughter absolutely loves it
I'm so glad to hear that your granddaughter loved it! 😊 Sometimes the wait can feel long, but it’s always great when the product exceeds expectations. Thanks for sharing your experience!
Product is not like the description. Text description says hand made in India. What arrived is plastic mould with resin and comes from China. I would not recommend this particular product (octopus), however they did reach out and offer a full refund without issue, which I appreciate. So product ZERO. Customer Service FIVE. Generous final score THREE.
Dear Customer, Thank you very much for taking the time to update your review and for acknowledging our customer service. We truly appreciate your fairness. We are very sorry that the product you received did not meet your expectations. This was never our intention, and we understand how disappointing that must have felt. As mentioned, we have already processed the full refund according to your request, and we sincerely hope this helps make up for the negative experience. Thank you again for your honest feedback. It helps us improve both our products and our service.
If we could give it a zero we would, and no way of getting a refund either absolutely disgusting taking people's money before Christmas. It will be a full month in two weeks definitely disgusted with this company.
Dear customer, We’re truly sorry to hear about your experience, and we completely understand how frustrating delays can be—especially during the busy holiday season. We’d really like to help resolve this for you. Could you please share your order number with us? Once we have it, our team can immediately check the shipping status or arrange a solution for you, including a refund if the package is confirmed lost. We never want any customer to feel ignored, and we will do our best to make this right for you. Thank you for giving us the chance to assist.
I got my engagement rings from olivenorma, and they looked beautiful! Then I wore it for a couple of days or so and it began to turn my finger green and tarnish! Unbelievable. Now I have to go and purchase rings elsewhere so I can have a nice engagement ring
Dear customer, We’re sorry to hear about your experience. To maintain the color and quality of any jewelry, we always recommend removing it before showering, sleeping, washing hands, or contact with water, oil, soap, detergents, or sweat, as these factors can accelerate tarnishing. Could you please provide us with your order number and a photo of the item and the issue? We would like to verify this for you and assist you with the best solution. We’re here to help.
Dear customer, Thank you so much for your kind words! We’re thrilled to hear that you love your gems. 💎 Your support means a lot to us, and we look forward to serving you again soon!
I really love ❤️ the set of rings. I never thought I would be this amazed on free ring. I know I will buy from you again. Amazed !!!100 0/0 thank u Janet A.?
Thank you so much, Janet! ❤️ We’re thrilled to hear you love your rings and that they amazed you! We can’t wait to see you shop with us again. Your happiness means the world to us! ✨
I ordered the 3 pyramids. They are absolutely stunning and I would buy from this business again. I reached out to the team with a query pertaining to delivery and they were very prompt with their response. I am very pleased overall with the experience. It’s not easy to find shops like this :)
Thank you so much for your kind words! 🌟 We’re delighted to hear that you love your pyramids and had a positive experience with our team. Your satisfaction means the world to us, and we truly appreciate your support. 💛
Thank you so much for your kind words! We're thrilled to hear you loved the product and that it arrived quickly. 😊 We really appreciate your support!
Olivenorma is a total SCAM. Do your research first! They have been so dishonest, they should be removed from the Internet.
We’re truly sorry to hear about your experience. Our team is always happy to assist and resolve any issue, but we haven’t received any specific details or order information to look into this properly. Please reach out to us again with photos of the item you revceived so we can help you as soon as possible. We sincerely hope to make things right for you.
Olivenorma is not a trustworthy company and does not keep their word. I ordered a clear, smokey quartz bracelet in Sept. I received after waiting about three weeks, two bracelets I did not order or want. I let them know about this and, they told me that they were aware of the mix-up in my order and said the wrong order slipped through before they could catch it. They went on informing me that the correct bracelet would be sent. Today is Oct. 6, and, I am informed by them today that they have "no record of my transaction".
Dear customer, we are very sorry for the frustration this situation has caused. We truly want to help resolve your issue. To proceed, we need your cooperation, including photos of the items received and any relevant order details. Unfortunately, we haven’t received these from you yet, which makes it difficult to verify the situation. Once we receive the necessary information, we will do our best to provide a fair solution. We appreciate your understanding and look forward to resolving this together.
I spent 200 dollars on a really bad product because I didn’t do my research properly and placed the order impulsively. I didn’t expect the quality to be so poor, and they don’t offer returns or exchanges. Later, I looked it up and found out that what I thought was an Australian local company actually shipped the product from China. If it’s something cheap that only costs a few dollars, it’s fine — but don’t spend money on big items.
Dear customer, We’re sorry to hear that you feel disappointed with your purchase. We always aim to provide good value products, and many customers enjoy them, but we understand your concern. Even though certain items are non-returnable due to logistics reasons, please share your order number with us — our team will review your case and do our best to assist you.
Got 2 Orgonite pyramids, epoxy covered supposedly gemstones. looks good and mostly feels good , used for meditation i can feel the positive energy flow increase.
Thank you so much for sharing your experience! ✨ We’re delighted to hear that you enjoy the orgonite pyramids and feel their positive energy during meditation. Wishing you many more peaceful and uplifting moments! 💜
I had a similar experience that another reviewer here seemed to have had. I tried to contact the company that the silver finish on my ring was coming off after wearing it only three times. I was then unable to get another email through to them (even with the original email address I used the first time). The jewelry looks nice at first, but I would question the quality of the materials.
Dear customer, we’re very sorry to hear about your experience. Please rest assured that we never block or blacklist any customer emails — it may have been a temporary network issue. Regarding your ring, all of our pieces go through strict quality checks, but we sincerely apologize if yours did not meet expectations. Could you please provide us with your order number and the email address you used to contact us? This will help us locate your case quickly and assist you with a proper solution. Thank you for your patience and understanding.
Olivenorma is a scam. My order was marked “delivered,” but nothing ever arrived. I have cameras proving no delivery, and they use a cheap courier while refusing to take responsibility. Still waiting for my package—don’t waste your money here. Joelle
Dear Joelle, We’re very sorry for the frustration caused. This is absolutely not the experience we want for our customers. According to your request, we have already arranged a free replacement package for you to ensure you receive your order. Please rest assured we are following up closely with the courier until it reaches you safely. Thank you for your patience and understanding.
**If you don’t want to read the full review then please note this; if you’re trying to obtain a refund, don’t accept their rubbish ‘ we can only give you 20% and you can keep the product. That’s the best we can do’ nonsense. They know they’re selling products of poor quality, that are not as advertised- this is all just part of their scam, I believe. It’s not acceptable and not what you’re entitled to. You’ll go back and forward A LOT but if you keep pushing, you’ll get a full refund. They also refuse to pay for the return postage, so you’ll probably get to keep the item too. (Not that you’ll want to!) If you need to escalate, go though your bank or PayPal.** Full review: Absolutely awful. As others have stated, the products they sell are cheap imitations and of very poor quality. I ended up having to go to PayPal for a refund after much back and forth with them. Here’s an excerpt from one email I received from Olivenorma; ‘We would like to sincerely apologize for any misunderstanding. We completely understand your frustration and acknowledge that the items you received are faulty and not as advertised. Unfortunately, as per our policy, we are unable to cover the return postage or provide prepaid labels. However, we will gladly process a full refund for your order once the items are returned. Alternatively, if the postage costs are too high for you, we can offer you a 40% refund for the items in question, which is the best we can offer under these circumstances.’ They literally admitted the item was faulty and not as advertised, but refused point blank to pay for return postage. If I’d paid for the return myself, I’d have lost about half of the initial cost of the items to postage; the items I bought were HEAVY, and they’re based in China and I’m in Australia, hence the extremely high cost. As I mentioned, I went back and forward with them many times- they kept upping their crappy lowball ‘this is the best we can do offers’; which was always a partial refund and keeping the items, or, me paying the crazy postage costs to return- then they’d give me my money back. The fact the items are fake/cheap replicas of what’s advertised and their refusal to pay for the return (which meant they were not acting in accordance with my statutory consumer rights), enabled me to open a case with PayPal- so that was something at least! Only once I’d lodged a dispute with PayPal and notified them of this, did they actually make any real attempt to property rectify the situation- by which point it was too late. Their products, business practices and customer service are all awful. Please save yourself from the headache I’ve endured. Hopefully this review can help someone! :) 08/09- response to Olivenorma; My issue wasn’t with the imperfections during the plating process- they were with the fact the items were 3x as thick as advertised; looking nothing like the photos. One also had a large CHIP and a CRACK, both were glued together (when meant to be one solid piece) AND they were advertised as genuine rose quartz (there’s nothing genuine about them). Any steps you took to remediate this situation were taken AFTER PayPal stepped in and refunded me- therefore completely redundant. And you know this. Nice try though.
Dear Customer, We are truly sorry to hear about your disappointing experience. We are truly sorry to read about your experience and that you felt disappointed with both the product and the resolution process. We never want our customers to feel let down. But we must clarify that your description of our products and service is not accurate. Please know that our items are handcrafted, and we never advertise anything that is not genuine, and while small variations can sometimes occur, the concerns you raised should not have happened. We did offer solutions, but we understand that this was not satisfactory for you, and we regret that PayPal had to step in before the matter was resolved. We sincerely apologize for the frustration this caused and will continue improving our quality checks and service policies to avoid similar situations in the future. Should you wish to discuss this further, please contact us directly at [email protected] — we would still like the opportunity to make things right. We sincerely value your feedback and will use it to improve both our products and customer service.
I have now received my order - after 1st delivery was an empty package Company were very apologetic and resent the order. It arrived yesterday… the bracelet is ok the gemstones are very small so will not use this as a gift…. Disappointed
We are truly sorry to hear this and completely understand how upsetting it must be, especially with a birthday coming up. This is not the experience we want for our customers. Please contact us at [email protected] with your order number, and we will urgently investigate with our warehouse and arrange either a replacement or an immediate refund. We’ll do everything we can to resolve this quickly for you.
Great company and products will definitely be ordering more stuff.
Thank you so much for your kind words! 🌟 We’re thrilled you love our products and can’t wait to see you again soon.
The ring is order is amazing and beautiful I will definitely order from them again
Thank you so much for your kind words! 🌸 We're thrilled to hear you love your ring and we can’t wait to serve you again soon.
The team at Olivenorma are very helpful and managed to solve my order issue in a professional manner. They answered emails quickly and politely. I’m very happy with my purchase.
Thank you for sharing your experience! 💕 We’re so glad we could resolve your issue smoothly. Our team is always here to help and we’re delighted you’re happy with your purchase.
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The Essence Vault共 387 条符合条件的评价
