Omcgear

Hello Tom, Thank you for contacting us. Oregon Mountain Community is happy to help our customers initiate the warranty process with manufacturers when a product does not live up to its reputation. If you were unsatisfied with your purchase, you could have contacted our customer service department, or our warranty/returns department and had this problem quickly resolved. Although we are a small local business, our philosophy is to make sure our customers are happy and taken care of. We go to pretty great lengths via customer service to stay afloat amongst our competitors. If you ever have a problem with anything you purchase, usually talking with the company is a great place to start before making a complaint that will be smeared against them indefinitely. I am looking at your order record and see nowhere that you reached out to us about your dissatisfaction (perhaps this is an error?). Thank you for letting us know that there is an issue with our review feature. I will alert our web developers immediately to see how this sort of error could have occurred. We apologize for the problem. Customer Service

Hello Irina, Thank you for your recent order #100108476 with Oregon Mountain Community. I see the review you left about your experience with us on trustpilot and would like to address your concerns. Oregon Mountain Community is in no way affiliated with the website you cite in your review (active junky). Coupons are uploaded to that website by consumers, much to the dismay of retailers like us. I am contacting the company immediately to address their false advertising for your benefit, and for ours. Those coupon are mostly invalid, but we can do nothing to remove it from the internet at large -- they will haunt us forever, it seems. If you would like cash back for your transaction, you will need to contact the company that is advertising cash back: active junky - -not Oregon Mountain Community, as we in no way advertise such a service. It would mean a great deal to us if you would edit or remove your review of us on trust pilot, as it is simply not true. Thank you, Customer Service

Mary, I understand you are frustrated. This is a lose lose situation for all parties involved. We are not trying to profit off these boots. We are in the business of selling new equipment. When customers purchase from our company they do not expect to receive boots with dirt embedded in the soles. When we receive boots that are dirty we have no options for resale. We wanted you to get a pair of boots that worked for you, that is why we offered a store credit. You opted for cash back and we obliged. The overall fee was $45. Our returns policy clearly states that all returns must be in unused, resell-able condition and all returns are to be done at the expense of the buyer. These policies can be found here: http://www.omcgear.com/returns. If you have any other questions/concerns please let us know. -OMC Customer Service