Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
I to am just another statistic of rip off company’s such as this one. Received my shoes that made of cheap plastic that wasn’t true to size. I will do my part to help shut down this scam as well as I hope you all do. I normally never order from the internet but I have twice, recently. I have gotten ripped off from both of them.
Oncloudwalk 回复2021-10-04
Dear Cindy Van Hoogstraat,
We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
I have received a pair of shoes from this scam company too. My experience is the same as all the other reviews on this website.
I encourage anyone who has been scammed by this company to report to the FBI at "Internet Crime Complaint Center"
which is the site for online fraud.
This scam company does have a USA office. The company website uses Amazon servers. I am sure the FBI can shut down the USA operations for fraud.
Oncloudwalk 回复2021-09-18
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number which we sent you when you purchase successfully.
- The exact email address that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to hearing your response.
I never write reviews, but I had to. Do not order from this company! Worst costumer service and you only have 5 days to return your shoes. The quality of the shoes are cheap and now I am stuck with them. They also took two months to come!! I don’t want anyone else to go through this!!
Oncloudwalk 回复2021-10-04
Dear Krista Feeney,
We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
This company is a SCAM…don’t get scammed like everyone else did. The shoes are shoes that you buy at the dollar store. If you want to spend 60.00 on a pair of shoes that are worth a dollar, than go ahead. You don’t return them once they are delivered. I hope this company gets shut down. Disgusting animals taking peoples money for garbage.
Oncloudwalk 回复2021-09-17
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you.
Thank you so much.
I was unhappy with the shoes I purchased as they were promoted as shoes to help with bunions so I purchased 2 pairs, sneakers and casual wedges for a total of $81. The shoes did not have any bunion correcting aspect and the shoe box of the sneakers was tight and did not fit like a size 39. The wedge shoes were labeled size 40. I ordered 38. After several communications with OnCloud, they have offered to refund 50% which will save me the time and expense of shipping the shoes back to Vietnam, so I am satisfied with this solution.
Oncloudwalk 回复2021-10-05
Dear Customer,
Thank you for your kind words.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. We appreciate you taking the time to send us this helpful response.
Once again, we are honored to have you associated with us and we are thankful for helping us shape the future of the On Cloud Walk store. We look forward to serving you.
This business is a major scam. I ordered what I thought,and what was advertised as, black suede leather slip on clogs, just to receive a shoe that was made of paper (uppers, foot bed and sole). Not only were they not leather, they were mashed (delivered by Yun Express), coming apart and have a white stain on the fake leather that would not wipe clean. I attempted to get my money back but as of yet have been unsuccessful and continue to get nothing but run around and a 10% off coupon on my next order. I will never place an order to this scam of a company ever again and suggest no one ever does. I cannot express how unhappy I am with the false advertising, beyond poor product and unethical, illegal practices. STAY AWAY FROM ONCLOUDWALK!!!!!!!!
Oncloudwalk 回复2021-10-05
Dear customer,
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
As we have informed you in the email, we have done our best to assure your rights in this case. We truly hope that you can understand the situation, continue supporting and sympathize with us.
Thank you so much for understanding
May all the best be with you and your family.
The shoes are not accurately sized; flimsy material. The left and right shoes were completely different in size. The worst shoes I have ever seen. Cheap and poorly made. And the worst thing - they won't give you a refund. I wear a perfect size eight. One shoe was like a nine and around the ankle strap was way too big on both shoes. Crap.
Oncloudwalk 回复2021-09-17
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon
Thank you so much.
If I could give them a -5 review I certainly would!
If I could give them a -5 I would. The negative reviews are well earned. Their products are cheaply made and not othoropedic as they advertised to be. My experience with them is that they are not interested in customer satisfaction only in getting your money. The basic attitude is if they send you what you ordered and are not satisfied you are SOL. DON'T SHOP WITH THIS COMPANY if you value your money and want product customer satisfaction. Wish I had read the reviews first. As I said have earned the negative reviews. Heed them.
Oncloudwalk 回复2021-10-04
Dear Chris Lucido Netto,
As we have reached an agreement on August 10, 2021, you accepted our offer and we have issued a refund to your account. We have done our responsibility, therefore we hope you can consider removing or updating your review, thanks.
These shoes have ZERO arch support They are absolutely flat; looking very cheap, with big chord stitching. They refuse all returns. Do not buy these for any reason. Super cheap crap. Especially if you have plantar fasciitis and need an arch!
Oncloudwalk 回复2021-10-04
Dear Claire M Trebaol-Clark,
We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
Stay away from this company. I ordered a pair of leather sandals with arch support and I paid for shipping. Received the sandals after 3 weeks!! They were not even in a box, only wrapped in plastic shipping bag. Material is plastic, not leather. there is no arch support, the color is off and fit is terrible.
I contacted the customer service and requested a full refund. They asked for photos of the shipping material and the product that I provided. They did not honor my request for a refund saying that I received the correct size!!
Instead they offered me 20% discount on my next order!!
WOW!!
I must be stupid to order anything from this company again after wasting about $40.
Advertised as orthopedic and leather. Made of plastic and paper-like cloth. Paid $45(on sale) for leather sandals and worth $6 for plastic. The fine print does say faux leather. Returns policy states you may only return for manufacture defect. Sizing chart was used yet shoes a full size too big. I order a pair of sneakers and sandals. They were different sizes in measurement and no way to know the actual sizes as there are no markings indicting the size on the shoe. You can not dispute that they sent the wrong size with no size on the shoe. They refused to send a return address. Disputed with credit card Co. DO NOT ORDER FROM THIS SCAM CO
Oncloudwalk 回复2021-09-17
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
THIS COMPANY IS A SCAM!! Do not buy from them at all. They are plastic, cheap and the sizes are not true to size so they will not return for your money back. The customer service refused to send return authorization, stating that they would provide 20% on my next order. I am NEVER going to order from them again. They told me I could gift the items that don't fit me to relatives or donate, but will NOT return my money!
Oncloudwalk 回复2021-10-07
Dear Kathy, Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We have checked and found out that you opened a Dispute on Paypal so please update further information on Paypal. Thanks again for being our customer, we really appreciate having you on board and we’re always here if you need us!
The only reason this company is getting 1 star is because the product actually showed up. Seriously DO NOT BUY! I ordered a size 40 and they were huge! I wear a 7.5 -8 in US. The shoes DO NOT RUN TRUE TO SIZE. I contacted the company and they were not helpful at all. The shoes run BIG. There was no need to send photos of shoes. They were too big period. I had high hopes because I've been experiencing terrible foot and leg pain. BUYER BEWARE.
Oncloudwalk 回复2021-09-21
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
However, we tried to ask you many times to send us the pictures show your issues but you didn't provide us. We need your picture to see your problem clearly and solve it easier.
Our target is to bring the best satisfaction to our customers, therefore, we want to offer you a 25% discount code (DISCOUNT25) for your next purchase so that you can choose the right size in our store.
Although it may not meet your satisfaction, we seek your understanding and hope that you will consider our offer as our sincere apology for this unexpected situation.
May all the best be with you and your family.
I have to give one star because there isn’t an option for a zero. This is a rip off company, very low quality shoe for a high price. Please don’t waste your money, time and effort. I bought a sandal which doesn’t fit me and they are not processing a refund.
Oncloudwalk 回复2021-10-02
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
To make up for the unexpected case, we would be grateful if you reconsider our offer for the discount code/ refund in the recent email.
However, we also strive to give you a clear choice in this case. We have worked with our staff, and the best we can give you is 30% item's value refund. Please check your email and confirm so that we can support you better. Thank you!
Like many other reviews of this company I would give them a minus score if It were available. Their product is completely inferior in material and fit. Don’t waste time communicating with them as they will NEVER refund. I wish I had read reviews before I ordered.
Oncloudwalk 回复2021-09-17
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
Don't buy anything from this sham of a company. If you need a different size, they refuse to allow exchange. They don't care about customers and treat you badly. It's like they are stealing our money because we are stuck with products that don't work for us. They don't have customer service number and no managers to communicate with. Terrible company, should go out of business immediately. Has made me never want to make online purchases anymore. It's like throwing money away.
Oncloudwalk 回复2021-10-07
Dear Michelle, Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We have checked and found out that you opened a Dispute on Paypal so please update further information on Paypal. Thanks again for being our customer, we really appreciate having you on board and we’re always here if you need us!
The shoes took weeks to arrive and were of very poor quality. They were too small even though I ordered my correct size. I asked to exchange them and they put me through a lot of work to document the problem and then refused to exchange or refund. Do not order from this company. They are crooks.
Oncloudwalk 回复2021-10-05
Dear customer,
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. Our support has emailed you to help you with your issue. However, we have not received your response yet. Kindly let us know your answer so that we can give you further support
Again, we do apologize for any unsatisfied caused to you.
May all the best be with you and your family.
This company is a fraud I order some shoes and they said they were orthopedic and is a lie . They look like shoes you would buy at a dollar store . They make it seem like good shoes but they are worthless . Is not worth it don’t buy it they charged me 45 dollars for this shoes when I could have put 30 dollars more and buy nikes this company is a lie they don’t sell what they show . And they don’t even allow you to return they say they will consider the request this is their way of stealing money they are just some dang thiefs it’s a company from China . The shoes are disgusting. And if they do accept your request they charge you 20 % of it . Don’t buy from them they are thiefs and liars . I wish I read reviews before don’t make the same mistake as me
Para los que hablan español
Esta empresa es un fraude. Pido unos zapatos y me dijeron que eran ortopédicos y es mentira. Parecen zapatos que comprarías en una tienda de un dólar. Hacen que parezcan buenos zapatos pero son una mierda. No vale la pena, no lo compre, me cobraron 45 dólares por estos zapatos cuando podría haber puesto 30 dólares más y comprar nikes, esta compañía es una mentira, no venden lo que muestran. Y ni siquiera te permiten regresar, dicen que considerarán la solicitud, esta es su forma de robar dinero, son solo unos malditos ladrones, es una empresa de China. Los zapatos son asquerosos. Y si aceptan tu solicitud, te cobran el 20%. No les compre que son ladrones y mentirosos. Ojalá leyera las reseñas antes de no cometer el mismo error que yo
Oncloudwalk 回复2021-09-17
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
I ordered two pair. It took approximately 5 weeks to get them (from China). When they did arrive, they were of poor workmanship. I could have purchased something like them at the Dollar Store...really. The seam on the back of one of the pairs was already coming out. In addition to that, they were both too small even though I did order the correct size. I emailed the company to request a return and was told that since I ordered the right size, they would not offer a return or exchange. I really didn't want an exchange anyway because of the poor quality. After emailing back a forth a couple of times and trying to resolve the issue, they refused to do anything. I have reported this to my credit card company and asked them to dispute the charge. Even though they said I had no grounds to return the shoes, I shipped them back anyway via USPS to the address on the labels they came in. (I saved the packaging that showed they were shipped from two different places in California). Even though they were California addresses, I could tell the shoes were made in China...at any rate I shipped them back to the addresses that I had. My credit card company is reviewing and I am hoping I don't have to pay for them. Honestly I would rather spend a little more and buy American made products. I feel in the past few years Chinese products are the worst ever. At least in the US you typically get what you pay for and have some recourse if you don't. I hope this helps someone else. I would never order from this company again. Don't confuse this company with Cloud Shoes...they are totally different. OnCloudShoes should be cut off from selling in the US at all...don't be taken like I was! A word to the wise. As for me, $75.00 of my hard earned money is down the drain.
This company is a scam out of China. The products are not as advertised. They are cheap plastic shoes with no support. I disputed the transaction through my bank. I tried cancelling my order but they shipped them anyway; I sent the 3 pair of shoes back to the shipper at my own expense and am waiting for resolution of my claim. My big regret is not researching them before I made a purchase. Do not make the same mistake.
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