Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
以上内容由商家自行提供，未经平台核实。Oncloudwalk（oncloudwalk.com）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 218 条用户评价，属于健康与医疗分类，口碑较差。89% 的评价为 1 星，差评比例偏高；商家回复了 51% 的差评；近 12 个月新增 5 条。数据最后更新于 2026-10-24。
Posting this for Diane Saunders while she recuperates. She ordered 2 pairs of orthopedic shoes and they were plastic and formaldehyde! DO NOT ORDER FROM THIS FAKE COMPANY. PayPal got involved ! It’s a fraud using people on the East coast and west coast to be the front folks! They keep your credit card on file ! They changed their fake website - Diane Saunders
The products of this company is very very bad. Not at a good quality. They look like plastic shoes .. Description says arch suppprt for orthopedic issues. But there is nothing like that .. OMG I should have seen reviews first . I made a big mistake by ordering this that too 2 pair. Never ever buy anything from this site .
Dear Tayakka Ashok Patil, Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website. First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. Our support has emailed you to help you with your issue. However, we have not received your response yet. Kindly let us know your answer so that we can give you further support Thank you for your time and we look forward to hearing from you soon. Best regards, Customer Support Department
I purchased a pair of sandals two years ago for $29.99 free shipping from a company I THOUGHT was this one. The sandals are great and I am still wearing them. So, I thought I would order from them again. I looked at the same ones I got, but decided I liked the ones that were a dark green and held on with the toe. CUTE design even if they were $55.00. First they did not arrive in any reasonable time. Almost a month after I ordered them mid-summer. Still, okay, because I wear sandals into October in the Northeast. But these were horribly and POORLY made. And $55.00 is terrible with $5.99 shipping. The return policy is too demanding and too restrictive! The shoes themselves have a sole piece that doesn't fit with the bottom. In other words, sticks out on the sides. They require you to return within 5 days. You must have the original packaging and send them a photo immediately of that date arrived! Took them a week to answer my request for a replacement not even a refund! So of course, I was over the 5 day limit. Sneaky...
Dear Deborah, As we have reached an agreement on September 30, 2021, we have issued a refund to your account. We have done our responsibility, therefore we hope you can consider removing or updating your review, thanks. We look forward to serving you. Best regards, Customer Support Department
I would never purchase shoes from this purveyor again. I believe the business is Vietnamese and the manufacturer is Chinese and consequently the delivery times, product packaging, customer service and return policies are not to American standards and expectations. The sandals and shoes I ordered looked cute, but the fit was poor due to design. Straps on both items should have been elasticized. The across foot straps (sandal) were way too long and loose, and didn't allow for adjustment and the rear strap (shoes) had no give and were therefore difficult to squeeze into. The delivery packaging was not professional looking to say the least and did not come with a return label. Dealing with the customer service department was a tiresome, and frankly a ludacris experience. Rather than continue to have protracted and frustrating dealings with the Customer Service Department, incur the expense of an attempted return and with little faith that the latter process could be accomplished glitch free, I gave both items away.
Dear Kim Erickson, Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the trustpilot website. First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. As we have informed you in the email, we have done our best to assure your rights in this case. We truly hope that you can understand the situation, continue supporting and sympathize with us. Thank you so much for understanding May all the best be with you and your family. Best regards, Customer Support Department
The shoe ordered was too small. I sent a photo comparing the shoe to my standard existing size 9. There was a difference in length of almost an inch. I was unable to get my foot into the shoe (sent picture as well). Their RETURN POLICY STINKS!!! Was offered 70% on my return.
Thank you for your kind support and patience when we work to troubleshoot your case. We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We have done by our offer 15% so please check your email so that we can support you better. Thanks again for being our customer, we really appreciate having you on board and we’re always here if you need us!
They do NOT take returns. I bought 7 pairs. Only one was a perfect sandal. I loved them. The beige boots had two different zippers, one black and one tan. The black boots were too narrow. I just wanted to exchange/return. The black dress shoes had a strap that was an inch too short and would not fasten. Both dress shoes had a nontraditional way of fastening. They use a hook. The winter boots were more like house shoes. The white sandals were two sizes too large. The strap was cheaply sewn. Ravels we’re all over them. They would not have held up in normal ware. They looked like they came from a dollar store. Addendum to my original post. We emailed everyday for two weeks back and forth. I have about 20 pictures and emails in which i received responses such as we will reimburse you 10 percent. Never an option to return shoes that were not satisfactory.
Dear Janna Layne, We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks. We look forward to serving you. Best regards, Customer Support Department
I agree with all of the bad reviews and wish I would have seen the reviews before I impulsively order not just one, but two pairs of shoes in size 8.5. One is wearable, the other is way to big. I was told they can't exchange for wrong size. They are very low quality shoes. Not worth the money I paid at all! Interesting, right after I ordered they changed their website domain. DO NOT ORDER FROM THIS COMPANY.
Do not buy from this company. Picture of their merchandise is not the same as the product you receive, cheap, poor quality of shoe. Shoe does not fit as specified. Returns are not possible, they just give you the run around. This place needs to be shut down. Don’t Waist your money.
Dear Lazaro.veronica, Thank you for your kind support and patience when we work to troubleshoot your case. We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
The shoes arrived after weeks. They look cute and soft, but theree is absolutely no Arch Support and they fit as though they are meant for someone who weighs significantly more than me; the toe strap and over the foot straps are not adjustable, have no elastic, and do not hold my feet in the sandals (toes hang over the edge a lot). buyer beware
Dear Bonnie Foroudi, We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
BUYER BEWARE!!! BUYER BEFORE!!! THIS COMPANY IS A JOKE AND REFUSES TO RETURN ANYTHING UNLESS YOU GO THROUGH A LAUNDRY LIST TO GET YOUR MONEY BACK. CHEAP CHINESE GARBAGE THERE SELLING. NOT QUALITY MERCHANDISE, MORE LIKE PAYLESS SHOE STORE!!! THEY WILL NOT RETURN YOUR MERCHANDISE!!! YOU HAVE BEEN WARNED!!!
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support? - Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW) - The exact email address that you used to place your order on our website - Invoice ID Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure. Thank you for your time and we look forward to your response.
I agree with previous comments. I was not happy with the purchase, not the best quality. Do not be full by the orthopedic claims, fit was not good, the strap of one sandal was to loose, a sandal came with strap hook off, I provided everything for a return label and the answer I received was that I had to pay for the expense to send back and they will give me 15% back and 20% on next purchase. Why would I consider buying again? I will not be buying from this company again.
Horrible experience!! Sent wrong size shoes and won’t accept returns. Learn from my and others experience and avoid this fraudulent company!
Dear Barbara Glass, We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks. We look forward to serving you. Best regards, Customer Support Department
Do not buy! Return shipping is at your expense to Vietnam not the California address listed. Less than 2 hours after receiving product I contacted them only for them to start negotiations me having to pay a high price return shipping fee with a small percentage of my monies credit; to giving me a voucher to make another purchase. NEVER AGAIN. At least the shoes u purchase did not feel hard legos. Looks like a heap of extremely hard plastic. The explanation I got for return is, “we haven’t received similar feedback from other customers.” All I can say after see the many many public forums with so many complaints for the same thing is this company clearly needs to be accountable. Negotiating a refunds of my own monies. Since posting above review as of, 09-24-2021 the company is responding with 50% of my monies returned with 30% store voucher in exchange for me to amend my review or remove! My review stands as you still negotiating to give me my refund of 50% contingent I change my Review. I will NEVER purchase from you again! Outrageous!!!! My refund is not suppose to be a negotiation! At this point refund my monies as I’ve amended my review as you requested. There is nothing to further Amend as it’s not resolved as I have not seen my monies refunded. Just emails and texts asking me to update resolve or delete.
Dear Stacy Lauren Carridine, First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store. We have refunded 50% of the order value as we mentioned in the recent email. Have you received the money? We tried to email you. However, we weren't able to take the next step because we didn't receive your reply, which is why the refund process was slow. We hope that you can understand that we tried our best to resolve your issue. We truly hope that you can understand the situation, continue supporting and sympathize with us. Once again we sincerely apologize for the unpleasant feelings you may experience when shopping with us. We look forward to hearing from you soon. Best regards, Customer Support Department
Ordered “orthopedic arch support” shoes. Received crappy plastic shoes that were too small and had no support inside at all. Their website made it look like they were in the US, but they are in Vietnam. Ultimately I had to accept less than half what I paid because my other option was to pay to ship them back to Vietnam and probably receive nothing. Total scam. Learned a hard lesson.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support? - Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW) - The exact email address that you used to place your order on our website - Invoice ID Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure. Thank you for your time and we look forward to your response.
I ordered a pair of on cloud walk approximately 3 weeks ago they finally came in they were packaged in a squishy plastic bag with no box. The shoes themselves were mashed they were not as described and had a terrible fit. I have been unable to contact anyone at the company to find out how I returned this product for a full refund. It is now been close to a week since I got my product and I wish to return them there was no notice or receipt in the bag when it came.
Thank you for your kind support and patience when we work to troubleshoot your case. We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Shoe is horrible quality. Hard and ment for a person who is sickly thin, a healthy food won't slide into shoe. Over priced low quality. Funny I could not find reviews on the company until after I placed and order.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support? - Your order number which we sent you when you purchase successfully. - The exact email address that you used to place your order on our website - Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank) Thank you for your time and we look forward to hearing your response.
I so wish I would have seen all these reviews Before I placed an order. This is one lousy, stinking, unprofessional, dishonest, stealing, ruthless so called “company”. They really want you to think they are doing everything possible and keep referring to their “research and development “ team. Haha. They definitely don’t even know what that means.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. As we have informed you in the email, we have done our best to assure your rights in this case. We truly hope that you can understand the situation, continue supporting and sympathize with us. Thank you so much for understanding May all the best be with you and your family.
Please read the reviews, no arch support, no branding, the heels feel hard. I asked for a refund and they want to see pics of what!?!?! I asked for my refund and return within 24 hours and they emailed me with bogus reasons why they think I want to return it. I am calling my bank to have the charge reversed. End of story! The shoes are cheap and awkward to walk in!
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support? - Your order number which we sent you when you purchase successfully. - The exact email address that you used to place your order on our website - Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank) Thank you for your time and we look forward to hearing your response.
This was by far the WORST EXPERIENCE I have EVER had with online shopping. I spent a total of $267.00 on SEVEN pairs of low budget, low, quality, sweat shop made shoes!!! The nerve of this FALSE ADVERTISEMENT company to claim ORTHOPEDIC SHOES!! Save yourself time and money before EVER considering purchasing from this company. WORST DECISION YOU WOULD EVER MAKE. Then on top of the very poor quality, the customer service team was horrendous! After sending you the low budget shoes they only give you five days to return for a refund!!!! BEWARE OF ON CLOUD FRAUD!!
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support? - Your order number which we sent you when you purchase successfully. - The exact email address that you used to place your order on our website - Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank) Thank you for your time and we look forward to hearing your response.
BEWARE they have changed their name to OCW!!!! There is a reason this company has only one star, because you cannot give it a negative star which is what is deserved. Everyone who says the Customer Service is terrible is spot on. Their return policy is a joke. Reached out to them 4 times to get a confirmation number and multiple times received the standard blah blah blah from Rose C. Really, is there even a Rose C. so Buyer Beware. Wait for a sale at a place that has decent customer service.
Dear Jennifer Esposito, As we have reached an agreement on September 20, 2021, you accepted our offer and we have created a discount for you to buy a new sandals. We have done our responsibility, therefore we hope you can consider removing or updating your review, thanks.
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