Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
WARNING! SATISFACTION IS NOT GUARANTEED.... TERRIBLE RETURN POLICY! DO NOT BUY!!
WARNING! SATISFACTION IS NOT GUARANTEED.... TERRIBLE RETURN POLICY! DO NOT BUY!!
I purchased two pairs of shoes, same size. One fit and the other was way too big. I tried to contact the company to return the oversized pair as their website states if you are not satisfied, then contact them to make it right. Website also states "satisfaction guaranteed."
The only option they provided to get a full refund was to return shoes to Vietnam and pay the international shipping fee (even though they shipped to me from Vernon, CA), which is more than the shoes are worth and they also said that there was no guarantee they would receive them. If that was the case they would not honor the return. So they ship from a local address but expect me to return shoes to Vietnam. The other option was a refund of only a percentage of the shoe. They started at 10 percent and "final" offer 25 percent. So essentially they offered two options that were not acceptable.
This company is such a scam. I purchased 3 pairs of shoes from this company. It can in 3 months later and the sizes where not compatible with the sizes I ordered. I tried to request a refund and was told I could have a store credit. Why would I want a credit with a place that doesn't ship what was supposed to be shipped. I asked for a full refund. I returned the shoes to the address in Vietnam that told me to send, and when the address was entered into the USPS system, it came back as Hackensack NJ. I sent and tracked to that location. They said they never received them and still won't return my money. I have been working with PayPal to get my money back, but since the tracking ends not in Vietnam, they claim I didn't send them. RUN from this company!! Do not get yourself in the same situation. I've now read review after review of customers having the same issue that I have. Shameful people can do business that way and using PayPal does not save you like you would think their protection would
Don't buy from this store. I placed an order for a pair of slippers on 1/11 and heard nothing for ten days, so I canceled the order as the weather has become warm and I no longer need it. I cancelled the order yesterday (1/21), what happens next? A shipping notice today from a god-knows-what company, which notices a 30% charge for restocking if returned. That is over $10 for restocking a pair a slippers!
Horrible company, horrible product, and horrible customer service. It took over a month to receive the shoes and they sent a different shoe than I ordered. The shoes were also damaged upon arrival as they were shipped overseas in an envelope instead of a shoe box. I contacted customer service and was offered a 10% refund which would only amount to $4. Their return policy states that full refund is available in the event the product arrives damaged. Not to mention I didn't receive the shoe I actually ordered! I asked for a full refund instead of 10% but was denied. I researched the company and found numerous reviews on Facebook and BBB all complaining about the same thing and saying the company scammed them. Seeking refund for low quality, damaged product.
This company is HORRIBLE!! DO NOT BUY SHOES FROM THEM! They change your order after you submit it. They change the date of the arrival after you submit your order. You do not receive a receipt of the order you placed. There are no exchanges or refunds. There is a definite communication problem in English. They basically steal your money!
DO NOT BUY SHOES FROM ON CLOUD WALK!! I ordered a sandal that was advertised as arch-supported shoes. It took 2 months for them to arrive. The shoes were plastic and ill-fitted. No arch support! I contacted the company and was told if I returned them I would have to pay $35 for shipping to Viet Nam. I could not get a tracking number. I contacted my bank card company and they credited my account but eventually returned my payment to this fraudulent company. Not worth the trouble to dispute because of several email exchanges that I had with them.
Buyer Beware!
Horrible experience ever:
1. Delivery in 3 weeks without advice or tracking
2. Bad quality product. The real value of the $50 shoes in Oncloudwalk is $10
3. The company only sell not return. If the shoes don't fit you they said to you that you have 30% off in you NEXT purchase. They only return if the product arrive damage at your home.
4. The company and Customer Service give you an ultimatum of 48 hours in order you show evidence by photos an video of the damage product.
5. This store is not for workers people, I on vacation and expend the total of 4 days worry about the shoes that I need for work. The first two days writing to customer service in order send me a tracking number because week later of my purchase I did not hear for them or they send any tracking number. The other 2 days that I wasted worried about were trying to return the shoes that when finally arrive 3 weeks later did not fit y my feet.
Oncloudwalk 回复2021-11-04
Thanks for getting in touch!
We sincerely apologize that our call center is being under reconstruction, so we're unable to give you immediate responses.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Rosie- CS Agent
Terrible products deserves NO STAR - sandals broke after 3 wears. reached out to customer service and no response. sad that companies get away with this kind of inferior products and service
Oncloudwalk 回复2021-11-12
Dear Roberta White,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #53-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID/ Transaction ID
Thank you for your time and we look forward to your response.
Please believe all the bad reviews for this company and avoid at all costs!
I finally received my ‘orthopaedic’ shoes today 3 weeks after ordering. No size marking anywhere either stamped on the sole or inside the shoe. Huh??
They are way too small and unwearable.
The plastic bag they were packed in had both 39 & 40 stickers on it. The shoes are cheap, shoddily made, FAR from designed for comfort and smell strongly of chemicals. No arch support as advertised. No paperwork whatsoever. No invoice, no return instructions. I have filed a dispute with my Credit Card company and hope for a good outcome with full refund.
Hate to even give them a star, it’s a scam. Product NOTHING like they described. Cheap vinyl and plastic. NO SUPPORT for feet at all. Charge card company would not help in any way to get money back. Lost all my money.
Oncloudwalk 回复2021-11-04
Thanks for getting in touch!
We sincerely apologize that our call center is being under reconstruction, so we're unable to give you immediate responses.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Rosie- CS Agent
Absolutely terrible. I ordered a cowboys black and gold jersey and it looks nothing like what I ordered. My wife’s Steelers jersey looks fine but mine looks like a small child stitched it crooked and it’s 4 different golds. This is for a wedding reception so I can’t wait another 2 months for the return for what I actually ordered. I would not suggest this company to anyone. I will be looking for my money back and the jersey I actually ordered.
Oncloudwalk 回复2021-11-03
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
Terrible. I ordered bras off Facebook and they were from ocw shoes (on cloud walk). I did not receive a confirmation email but my tracking number is 92144902703347106757 09.
Terrible terrible bras. Customer service does not respond.
Oncloudwalk 回复2021-10-27
Dear Melissa Johnson-Curran,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
We sincerely apologize for any inconvenience you may experience while shopping with us.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
Warrant claim department not very helpful, expected me to travel 350miles to return to Harrods where I purchased the shoes. Very poor communication with them, had to send reminders, not what I expected especially when I am consistently hounded with emails to purchase another pair. Generally good shoes, I must have got a bad batch pair. Still not resolved. Poor show !
Oncloudwalk 回复2021-10-27
Dear John,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
We sincerely apologize for any inconvenience you may experience while shopping with us.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Customer Support Department
I thought I was buying a cute casual shoe with arch support, what I got was a cheap looking flat shoe. Very disappointed.
Oncloudwalk 回复2021-11-04
Thanks for getting in touch!
We sincerely apologize that our call center is being under reconstruction, so we're unable to give you immediate responses.
We've tried to search but couldn't find any order associated with your name and the above email address.
Could you please give us some of the following information so we can track your order and give you further support?
- Your order number in our right format #xx-x, #xx-xxxx, etc. (e.g. #123-abc)
- The exact email address/Your name that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to your response.
Best regards,
Rosie- CS Agent
This is a great hat/scarf combo. I'm not one to like the wrap on scarves so this is a great alternative when I need something to keep my neck warm. It's super soft and can accommodate a fairly large range of sizing.
Thank you very much, very good quality and fast shipping
Oncloudwalk 回复2021-11-03
Thank you for always believing and placing purchases in our store!
We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience.
As a way of saying thank you for your feedback, we’re offering a 30% discount code for your next purchase on our website. Please apply code THANKYOU30 when placing a new order on our website to get 30% discount.
Once again, we are honored to have associated with you and we are thankful for helping us shape the future of our store.
Thank you so much!
May all the best be with you and your family.
Shoes are horrible quality!!! Do not fall for the great looking shoes on the website. Customer service is horrid and almost non-existent. I echo what all the other dissatisfied customers have written. I really wish I would have seen these reviews before I ordered. You will NOT be able to return them. I tried everything and as others have said, it is not worth it to ship it out of country. Wish I could report this company to BBB but it is not just a US company. They need to be shut down!
Oncloudwalk 回复2021-10-20
Dear Lori Karcz,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the Trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
As we have informed you in the email, we sent you the correct product you ordered. We offered you a partial refund or sending the product to our warehouse. However, we are sorry that you did not chose any of the offers we gave you.
We truly hope that you can understand the situation, continue supporting and sympathizing with us.
Thank you so much for understanding
Best regards,
Customer Support Department
I need to return some item that doesn’t fit. I didn’t even get a invoice with my order. How can I get an exchange? This is ridiculous. Can someone help.
Thank u
Barbara
Oncloudwalk 回复2021-10-15
Thank you for your recent purchase on our website.
We sincerely apologize for this unexpected experience. Following your feedback about our products, unfortunately, we found no result of your order in our system.
Please kindly advise me on one of the information below so we can double-check your order and resolve this issue.
- The order number
- The exact email address you used to place your order
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
We are looking forward to hearing from you soon.
Thank you so much.
SCAM, SCAM, SCAM- They send you CRAP and then when you try to return them or get a refund this is what they say: Thank you for your response. We take all your inquiries seriously and do our best to help in whatever way possible.
We do accept return to our warehouse address below regardless of any reason, as long as the return fee is at your own expense.
_
2nd Floor, R4, Royal City, Nguyen Trai, Hanoi, Zipcode: 100000 .Tel +84 349054548
After we receive the package and it is not damaged, we will process the full refund.
Or you can keep the shoes and accept our 15% Refund offer.
Please send us your response within 24 hours so we can assist you right away.
Thanks for contacting us, we will make every effort to arrange the best deal for you.
Hannah
Oncloudwalk 回复2021-10-21
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
As we have informed you in the email, we have done our best to assure your rights in this case. We truly hope that you can understand the situation, continue supporting and sympathize with us.
Thank you so much for understanding
May all the best be with you and your family.
Best regards,
Don't buy shoes here. Mine took two months to ship, did not look like the picture, were made incredibly cheap and were way too big for my feet, although they did state that they were the correct size that I had ordered. You cannot return them no matter what their policy says-they will not offer you any avenue for a return. You are wasting your money and making some super slime rich-this person knows what they are doing. They are based in CA. Don't confuse them with the Canadian company-I would hate for an honest business person to suffer because of some slime head with a similar company name. The company to avoid is OCW-it was originally OnCloudWalk, but he probably got shut down for unfair practices and started a new company called OCW.
Oncloudwalk 回复2021-10-11
Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the mome. We have send you emails but have not received any response so please check your email and confirm so that we can support you better.
Thanks again for being our customer, we really appreciate having you on board and we’re always here if you need us!
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