Oneisall

Frank Leveque II美国 · 写过 1 条评价 · 体验于 2025-10-30 · 发表于 2025-11-06

They initially only delivered half of…

They initially only delivered half of my initial order but after contacting them by phone to address my issue they promptly resolved the issue and got the remaining half of my order to me

Andrea was really attentive to making…

Andrea was really attentive to making sure issues with product were resolved, The company has good customer service.

They customer service was good

They customer service was good. They worked quickly to resolve my issue with my order just randomly being returned to sender. However, they did forget the filter that I paid the extra $10 for, making it a total of 11 filters. I honestly shouldn't have to pay any thing additional to what I have already paid for.

After some initial trouble in receiving…

After some initial trouble in receiving my first order, Andrea from the support team did her outmost to support and finally shipped a new product instead, which arrived in just a few days.

No order after 2 months, no refund either

I made an order back on the 20th July. The website did pause as It processed the sale. Rather than placing the order again I emailed the company who assured me they had my order. I waited a few weeks and still hadn't received anything. When I emailed the company again I was told my order had been shipped. Finally just last week at the end of Aug I was told my order had been delivered. It hadn't. The day they are claiming it was delivered I was in all day as my daughter was ill. I have emailed twice now to request a full refund and still nothing.

First

First of all, only God gets five stars! That being said, customer service is world class at Oneisall. Response to my question was quick and Andrea is very professional and accommodating! Thank you!!

Kylee美国 · 写过 1 条评价 · 体验于 2025-08-19 · 发表于 2025-08-19

Spent a bit more than I planned but got…

Spent a bit more than I planned but got 50% back and a 10$ coupon for my next purchase after. So still pretty happy with the turnout and I have replacement parts from my old one if I need now. Andrea was very helpful and answered pretty fast:)

I bought the oneisall and tried on my…

I bought the oneisall and tried on my yorkie it did not suck the hair into vacuum and I had to remove each time. They sent another I pray it works right.

Bill Phipps美国 · 写过 2 条评价 · 体验于 2025-06-10 · 发表于 2025-06-17

Very disappointed

Very deceiving when placing an order!! I ordered the clippers and was told it came with the blades, but it didn’t ! I could have bought the entire kit for 75.99 but instead I have had to place 3 orders now to get the everything I need ! I don’t believe I’ll be ordering from oneisall again

Andrea was a great help .

Andrew加拿大 · 写过 1 条评价 · 体验于 2025-03-29 · 发表于 2025-03-30

purchased your dog vacuum and I can say…

purchased your dog vacuum and I can say I'm very disappointed in your vacuum... I used the grooming brush and instead of sucking the hair in it blow it all over. I purchased your vacuum on march 28 2025 ... Not impressed this vacuum has no suction strong enough to do the job

Crystal Washburn Knight美国 · 写过 2 条评价 · 体验于 2024-10-27 · 发表于 2024-10-28

Lost package but did re-send it!

Made original purchase on September 8th after 6 weeks and nothing on tracking moving contacted company and they finally resent me another part that I needed.

One of the items very happy from the second order…

One of the items from the second order order did not arrive and a replacement was sent. Thank you We purchased two of the groomers vacuums because we loved the first one so much.

Great product and even better customer service

I have the double cat feeder that I found on Amazon from this brand, so I ordered the single automatic cat feeder and water fountain combo. At first, I was only sent the water fountain after several days of waiting for the packages to arrive. I was frustrated, but Lash and Andrea from OneIsAll support gave exceptional customer service by listening to my concerns, advising me of next steps to take, and were able to get the feeder sent to me. They even threw in some additional filters for the inconvenience, which was very nice. My cats love the water fountain and the feeder. These two products make our lives so much easier.

Rebecca美国 · 写过 1 条评价 · 体验于 2024-06-28 · 发表于 2024-06-29

My little unit

As soon as Andrea got back with me she tried to work with me the best she could even though I don’t remember were I got my unit she was very helpful and planet to talk with. I like you little shaver I am a one girl groomer and the little dogs I get to work with seem to not be so jumpy when I use it I also can get into small places easier.

Scam. Item never arrived and no word from Oneisall.

We’ve been waiting for this item for weeks and unsure why Oneisall wouldn’t notify us the item was cancled. For the high price and time lost, it’s not worth the hassle. Oneisall only reached out and offer us to resent the item when I posted our experience on Facebook. Scam.

Adapter hose

The accessory adapter on the hose came off and could not be re-attached. After a few uses.. Got a replacement hose after they reached out to me. Did not is it yet. Good service. Thank you Oneisall

Very Responsive

Kind and prompt responses made the experience great. Of course my dogs and I are enjoying the fountain and tools too.

I ordered the dog hair dryer grooming…

I ordered the dog hair dryer grooming unit the hair dryer is very cold then gets alittle warm even on full heat setting then takes a long time to blow dry my dogs I would return it but don’t have the box it came in unfortunately ☹️

Mika加拿大 · 写过 2 条评价 · 体验于 2024-01-06 · 发表于 2024-02-11

From 1 star to 4 star

UPDATE 2: Oneisall sent me this device for free after coming across my review. So far, the device has been working wonderfully. Our dogs, who are usually scared of vacuums, aren’t bothered by this one at all. We’ve had no issues, and it’s been working great. I’ll update this review in a few months after we’ve used it multiple times to provide more feedback. UPDATE 1: Oneisall reached out to me after coming across my review on Trustpilot (though I can't say for certain if they would have done so without my review - I'll let readers decide). They contacted me to address the issue with my order, which was unexpectedly canceled after a month of waiting without any communication despite my numerous follow-ups. They apologized and offered to send a product to me at no cost. Despite the stress this experience caused, they made amends by ensuring I received what I needed (specifically, a 220v product shipped from China to my country, also at no charge). For me, it's not just about the product, but also about the company taking responsibility, which they did by ensuring my satisfaction with the resolution. I'm still awaiting the item, and I'll share my honest review once I've received and tested it with our dogs. Additionally, I'd like to mention that I am a Level 5 Local Guide reviewer on Google. Typically, I leave my reviews on Google, only resorting to Trustpilot if the company isn't listed on Google Reviews. Previous Review: Having experienced several interactions with the customer service team at this company, I must express my immense frustration and disappointment. Despite numerous calls and promises of follow-ups, there has been an alarming lack of progress regarding my order. The ordeal began a month ago when I placed my order, expecting a timely delivery. However, to my dismay, there has been no update or indication of when my order will be fulfilled. Despite reaching out to customer service on multiple occasions, I have been met with vague responses and reassurances that seem to lead nowhere. It is incredibly frustrating to continuously engage in back-and-forth communication without any tangible results. The excuse of forwarding emails to the relevant department does little to alleviate the situation, especially when it has been a month with no resolution in sight. As a customer, I did not anticipate such difficulties in receiving a single order. The lack of clarity and accountability from the company's representatives only exacerbates the issue. Promises of callbacks have been made repeatedly, yet each time they fail to materialize, further eroding trust in the company's ability to provide satisfactory service. In conclusion, the level of customer service and support provided by this company is deeply unsatisfactory. The prolonged delay and apparent disorganization reflect poorly on their professionalism and commitment to customer satisfaction. I urge the company to address these issues promptly and implement measures to improve their service delivery before losing more customers due to frustration and dissatisfaction.