Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains.Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
以上内容由商家自行提供，未经平台核实。Oneisall（oneisall.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 240 条用户评价，属于动物与宠物分类，口碑优秀。好评高度一致，98% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 538 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and professional when quickly resolving any unexpected issues or warranty claims. People truly love the pet care products, highlighting that friendly representatives ensure replacements or refunds are provided very smoothly without any hassle. Some reviewers were not happy with initial product durability, noting that certain mechanical parts or motors stopped working unexpectedly after a very short period of use. A few other people also felt that specific attachments or design components were occasionally hard to replace or required noticeable functional improvements.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Sue did an amazing job providing positive and timely communication. Once she had the needed information, she responded with a quick fix to the situation, which is very much appreciated! I have a few products from Oneisall, but this is the first time I have had any reason to contact a representative. This extremely positive experience is another reason I will continue to purchase Oneisall products!
I messaged with an issue and Sue couldn't have been more helpful. She gave me step by step instructions to help trouble shoot the fault with my water fountain and when it was obvious I couldn't remedy it, she immediately sent a replacement, which I received the next day.
After purchase and trying the product a little over a week, I did not love the specific product for what I purchased it for. When I reached out to the company, Andrea provided wonderful customer service trying to solve the issue and get me taken care of. Very thankful it was not a headache as I had anticipated it might be.
This is the BEST decision I have made for my cats. Its a simple, slick and totally feature rich system. I love, love, love it. The whole experience was super great. And truly folks they are not paying me for this. The Oneisall Feeding System is totally amazing. Do not even hesitate to buy this.
Oneisall is a fantastic company that communicates with their customers. Andrea responded to my email by the next day and had the problem solved immediately. Polite, professional and courteous! I have had many dog fountains and the stainless steel Oneisall Dog Fountain, (7L/230oz/1.8G) delivers! My favorite feature is the ability to clean this fountain in minutes, instead of making it a scheduled event. The fountain is quiet and I can walk by and see where my water level is, thanks to the light. I have read about the pumps going out and you can read reviews on every fountain out there and you will see the same issue. These pumps are the same regardless of what brand fountain you buy. To stretch the life out, make sure that it never runs dry!! It happens to all of us, but it will burn that little motor up quick. In general, plan on purchasing replacement pumps. I have not experienced any better quality from the $25 pumps than I have the $14 pumps. In my experience, making sure that it never runs dry and keeping a maintenance routine the pumps lasts roughly 6-9 months, but these little motors burn out. Oneisall customer service has truly been great to deal with, and that alone will keep me purchasing from this brand.
I had a generally positive experience dealing with Oneisall's customer service representative, Andrea. They were friendly and seemed to have cared about helping find a resolution. My issue was completely resolved by the end of the interaction. My only issue was that the turn around time for a reply was longer than anticipated. Overall, I appreciate Andrea's time and help.
Amazing company support!!! Ran into a problem with delivery of my grooming vacuum/dryer and accessories which had me wondering if I’d made an expensive mistake. Reached out to the company and was absolutely wowed by Cassie who communicated professionally and kindly throughout the process and really heard and addressed my concerns quickly and thoroughly. Cassie and the team at Oneisall ended up transforming the whole situation so that I can say with confidence that this company stands behind their product! I have two dogs, of which one is a poodle, a breed famously difficult for grooming clippers to handle. The Oneisall works well! Dryer worked great on both my skittish dog and poodle saving so much time. Vacuum is fantastic-saves so much clean up! Very pleased with this product and can recommend it for poodle owners. Thanks again to Cassie and the Oneisall team for their excellent help!
This litter box is fantastic! The unit is very quiet. The operation is easy, and -- most importantly -- you can clean it easily. I had a Litter Robot, probably the first version. It was incredibly difficult to keep clean, and the cats hated the enclosed area. The Oneisall is open-top, so my cat used it easily. A really great thing? Their customer service. Really, if you have a problem, just email them. They are responsive and attentive. I would buy something else from them, they are so good. They stand behind their products.
I sent a note to customer support requesting to buy several rubber nozzles for their Oneisall 3.5L FreshFill Filterless Cat Water Dispenser with Fresh Water System. The only response I got was a link to their accessories page which didn’t carry any accessories for this particular unit. Rather than sending me an actual reply, they didn’t address my question or provide any information regarding the rubber nozzles.
I purchased the Oneisall Ease S1 Self-Cleaning Litter Box. I had some issues, so I contacted Oneisall support and spoke with Andrea. She was very informative and she cared about us and our problems. I am amazed that there are still honorable companies with good customer service! I thought that was the thing of the past! This is a good and honorable company and Andrea brought great credibility to this company! If you have a cat, this is the company you want to deal with.
I purchased three items with one siall I got the dual cat feeder got the air purifier for the cats and I got the litter box that connects to the Wi-Fi and that's what I want to write my review on is my litter box it's very easy to put together and very easy to clean cleaned and I love that about it.The only two issues that I have about it is The rake doesn't rake very well and the cat litter seems to stick to it and also the litter tray is somewhat hard to get in and the way you know you got it in right is it when the red light goes off on the clean button. Also I'd like to see it weigh the cats I have another litter box that weighs when the cats get in there and that's what I would love to see on this one
Despite some shipping snafu customer service was very responsive and helpful to find a solution.
After I placed an order and paid, I was unable to track the delivery. The order number (only 4 digits from a website that has been in place for 7+ years: red flag) was listed on their own website as being invalid. The only email address on my order confirmation was a very dubious gmail address, another red flag. I was told the only way I could track my device was to download a third-party app, which I did not want to do. I began to investigate and discovered that their EU website has a VERY low trust score, meaning it is likely a scam. The only mitigating factor was the Trustpilot reviews, so I checked them out. I am not the only one to have placed an order and then be left without any information or delivery. I left a 1-star review to which Oneisall replied, trying to rectify the problems. They alleged that despite their website and a third party website advertising stock of what I wanted, it was out of stock. They proposed a replacement which was not what I wanted. It is an app controlled feeder, meaning anyone can in theory hack into it. Based on the dubious security of their website, I am not convinced there is any security in their app-connected devices. They asked me to delete my 1-star review or replace it was a 4 or 5-star review. I don't like this practice, but I am editing this review to 3 stars because they have made a lot of effort to fix the problems. It took close to 2 weeks (Express delivery was the only option, and 2 weeks is NOT express) to get the feeder. I do have to say that so far I am happy with it. It appears to be what was ordered and so far it is functioning as expected. I hope Oneisall will take steps to improve their website security as well as their order processes, tracking and deliveries, so that other customers don't have to go through the same hassle I went through just to get a simple delivery.
Dear Customer, Thank you for your feedback, and we’re truly sorry to hear about your experience. Please allow us to clarify—we are a legitimate business, and we sincerely apologize for the delay and frustration this has caused. The delay with your order was due to an unexpected stock issue with the specific model you purchased. We were preparing to contact you regarding this, and we have since sent you an email offering a solution: a free upgrade to a comparable model (with higher value) at no extra cost, or a full refund if you prefer. We understand that the lack of tracking information and the delay made you question our credibility, and we take full responsibility for the poor communication. Your order is valid, and we are committed to resolving this for you promptly. Please check your email inbox (including spam/junk folder) for our message, and reply to let us know how you’d like to proceed. We’ll make sure your case is handled immediately. Again, we apologize for the inconvenience and truly appreciate the chance to make things right. Best regards, Oneisall support team
Well i ordered 2 purifiers and a vacuuming grooming set i received a parcel filled order i contacted them via email Andrea very awesome contacted me Farley quickly they called and emailed until it was all taken care of they sent out the rest of my order the one purifier I did receive is an awesome machine I have 6 dogs and 1 cat so a second purifier will help that much more thanks again Andrea
I'm very disappointed in the customer service. I contacted them because The buzzer isn't cutting my dogs hair at all anymore. The buzzer claimed it has a lifetime guarantee but when I contacted customer service I was told the warranty is only for under two years. This is very disappointing! I'd never purchase this brand again.
Dear Customer, We’re very sorry to hear about your experience and truly apologize for the frustration this has caused. Your feedback is very important to us. Please rest assured that we take product performance and customer service concerns seriously, and we would really like the opportunity to review your case and resolve the issue properly. We have reached out to you via email for further processing. Could you please check your email and get back to us? Thank you for bringing this to our attention. We are committed to improving our service and will do our best to make things right. Best regards, Oneisall Support Team
Unlike other online brand, oneisall returned my call. Andrea helped to troubleshoot and replacement is on the way! The repititious email is a bit confusing.
Experience and customer service was great and I appreciate Andrea’s understanding of how badly my fur babies needed their filter pump replaced. Thanks again I would recommend this product to a friend
I bought a stainless steel cat fountain costing $35.43. It started rusting within the first 24 hrs. of use. I sent two different messages to the company but no response. I also clicked the return button, but it didn't work I would like to return it for a refund.
Dear Customer, We’re truly sorry to hear about your experience. A stainless steel fountain should absolutely not show rust within 24 hours of normal use, and we completely understand how concerning and frustrating this must feel. We sincerely apologize if you felt your messages were not answered. We have now responded to your email and will continue to closely follow up on this case to ensure your concern is properly resolved. Please rest assured that we take product quality and customer feedback very seriously. We are committed to making this right and ensuring you receive a satisfactory solution. Thank you for bringing this to our attention. Best regards, Oneisall Support Team
Don’t order. Buyer beware. This is a foreign based company who feels they don’t need to respond to customers. They have a D rating with the Better Business Bureau for a reason. The reviews posted are from internal employees and are completely false. Look into this company carefully online and you will find hundreds of negative reviews for them. Do not buy, you’ve been warned.
Dear Customer, We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We take customer feedback very seriously and strive to respond to all inquiries as quickly as possible. If we missed your message, we sincerely apologize—this is not the level of service we aim to provide. We actually couldn't find any emails under your account name, so if you by any chance see this reply, you could email us at [email protected] and or leave us a message on our website oneisall.com and we will do our best to respond to you within 24 hours. At the same time, we respectfully disagree with the claim that our reviews are not genuine. Customer reviews on this platform are submitted by verified purchasers, and we do not post internal or fabricated reviews. As an international brand, we serve customers worldwide and continuously work to improve our service and communication. We welcome anyone with concerns to contact us directly so we can address issues transparently and fairly. Our goal is always to provide reliable products and responsive support, and we are committed to doing better. Thank you for your feedback. Best Regards, Oneisall Support Team
I am satisfied with the customer service because when the package arrived, it was almost completely open and part of the contents had been stolen. I immediately wrote to customer service and they responded promptly helping me by reporting the contents that had been stolen.
共 240 条符合条件的评价
Kittyspout & DoggySpout
Get Selene
Meowant
Petlibro
Petpivot
PETKIT
TryOrivelle
Rhykin Pet Co.