Sue helped me with a warranty claim on…
Sue helped me with a warranty claim on a pet water fountain that was leaking from the window. Got a replacement quickly and the pets appreciate it.
关于 Oneisall
数据更新- 网站
- oneisall.com
- 分类
- 动物与宠物
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 538 条评价
- 差评回复率
- 100%（5/5 条）
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商家自述
Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains.Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
以上内容由商家自行提供，未经平台核实。Oneisall靠谱吗？
Oneisall（oneisall.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 240 条用户评价，属于动物与宠物分类，口碑优秀。好评高度一致，98% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 538 条。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and professional when quickly resolving any unexpected issues or warranty claims. People truly love the pet care products, highlighting that friendly representatives ensure replacements or refunds are provided very smoothly without any hassle. Some reviewers were not happy with initial product durability, noting that certain mechanical parts or motors stopped working unexpectedly after a very short period of use. A few other people also felt that specific attachments or design components were occasionally hard to replace or required noticeable functional improvements.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Highly recommend!
I am really very satisfied with this water fountain. My cat loves it. I had a problem with my first package but Sue, from customer service, provided impeccable service to help me very quickly. I highly recommend!
Litter box unit
We have the cat litter box. While it is a decent, although not without some issues unit, the customer service was very poor. I understand accents and English as a second language, but if communication is your job, the you need to learn to deal with it. Not talk over someone, not get upset if someone says " I don't understand" and not ask for multiple emails for support without even trying to work with people or solve the issue. At this point I just as well go back to scooping litter as the product is not doing as well as advertised.
Oneisall 回复2026-08-11
Dear Customer, Thank you for taking the time to share your honest feedback with us. We truly appreciate you giving Oneisall the opportunity to improve, and we’re sorry to hear that your experience with our customer support did not meet your expectations. We understand that clear and patient communication is just as important as the product itself. Your feedback regarding the support experience has been shared with our team, as we are always working to improve how we listen, communicate, and assist our customers. We’re also sorry to hear that the litter box has not performed as expected. We would sincerely appreciate the opportunity to make things right and ask for one more chance to help resolve the issues you’ve experienced. Since we are unable to locate your order or contact information based only on your review name, please feel free to reach out to our support team at [email protected]. We will be happy to assist you and provide support under our 2-year warranty service. Thank you again for your honest feedback. Your comments are valuable to us and help us continue improving our products and customer experience. Best regards, Oneisall Support Team
Excellent Customer Service
Contacted Oneisall when when the automatic litter box I bought from them started having red lights.I spoke to Andrea through email and she was able to handle the problem I was having by replacing the unit. I sent Oneisall and email Sunday night not expecting to hear from them for a few day. I was contacted on Monday and on Tuesday my issues were resolved and by Friday of the same week I received my new unit.
Excellent customer support
Excellent customer support! Even though the products did not meet my needs, they were always helpful and understanding, issued a full refund, and did not want the products returned.
Andrea was very helpful with the return…
Andrea was very helpful with the return process. Unfortunately I needed to return due to sizing, otherwise the litter box was great.
Customer service got back to me within…
Customer service got back to me within a day. Offered very good solution to the problem.
Great service
My concern regarding the complaint about a defective hair clippers was taken seriously right away and handled immediately. My customer support representative Sue prioritized the case, politely requested specific proof (videos, photos), and responded in an understanding and solution-focused way, so that I received a replacement device after just a few days. Great service, Sue – this is how customers are appreciated. Inga W.
Great Customer Service for Litter Box
My Oneisall litter box was not working at all due to a waste bin full error, but a customer service representative named Sue helped me out. After explaining the problem via emails, pictures, and videos we came to the same conclusion, that my current one was broken. After shipping out a new free replacement under their 2 year warranty it’s back in business. No cat waste scooping for me anymore! I had an excellent experience from the OneisAll team.
Excellent customer service
Excellent customer service. Had an issue during shipping and they resolved the issue very much to my satisfaction.
She got back to me fast and helped me…
She got back to me fast and helped me with my water dispenser. I appreciate everyone at Oneisall.
Thank you
Thank you, the customer service was great. They are fast and polite. They keep the customer important. Not to mention they have great products and when they do have trouble they take care of right away. Again, thank you
My Oneisall Shaver broke after less…
My Oneisall Shaver broke after less than a year. I contacted the email customer service and Sue couldn't have been more helpful. After sending her a video of the appliance not working, she offered to replace it for no cost. Sue is the best customer service person I've dealt with in just about forever.
The tubed cord that sucks the hair
The tubed cord that sucks the hair, broke. I sent a email and Olivia responded and said she would send a new one to me and that it takes btwn 7-15 days. It came within 15 days . I was very pleased with Olivia’s customer service and the timeliness of receiving the pig
clippers
sue was very helpful,got new clippers more than i expected
My Onsisall clippers where dull after a…
My Onsisall clippers where dull after a year of regular clipping my Bichon/shithtzu. The new blades where easy to find on the Oneisall website. They took a bit to arrive, when they came I had no idea how to change them. But after a YouTube search I found a video. Very easy to take out and put in. They cut just like when the whole setup was new!
Thank you!
I had an issue with one small component of my product. Sue was incredibly helpful in troubleshooting the problem and sending a replacement part. Her communication was consistent, quick, and incredibly helpful! I'm always nervous to reach out to customer service but this was one of the best experiences I've had.
Quick and Helpful Response
Response time was quick and the customer service person I was working with was helpful with my request.
Brilliantly designed, great customer support
I have been very impressed by the quality, design, ease-of-use, and affordability of Oneisall products! The packaging is neat and functional, quick guides and instructions are easy to follow, the parts are high quality, the design works well, and my cat is very excited to see kibble arrive. I love that it uses a knob for intuitive programming, rather than pushing buttons repeatedly or downloading an app. I also purchased the S1 Ease basic automatic litter box, and it’s brilliant as well. The S1 Ease automatic litter box is easy to assemble and disassemble for cleaning. The silicone liner and metal litter filter are impressive additions as well as being functional. The silicone liner has a weighted spot that makes the clumps release when the pan is upside down for the cleaning cycle. The metal screen removes easily for cleaning, but I have only had to do so during regular cleaning because nothing has gotten stuck to it. When a delivery issue occurred because the carrier had trouble locating my address, Andrea responded promptly and tracked down the issue for a successful delivery the following day! The shipment arrived within the expected window.
I bought a dog clippers with a little…
I bought a dog clippers with a little problem, contacted the manufacturer. Within days, they responded and shipped a replacement. What a wonderful service! Good job! When I was recommended by a friend I was spectacular now I recommend everyone, buy and try Oneisall!! You would be surprised like me. Thanks Sue! Mimi
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