Extremely proactive and amenable…
Extremely proactive and amenable responses. They were very helpful with an issue I had- problem resolved very quickly. Good customer service is everything
关于 Oneisall
数据更新- 网站
- oneisall.com
- 分类
- 动物与宠物
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 538 条评价
- 差评回复率
- 100%（5/5 条）
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商家自述
Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains.Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
以上内容由商家自行提供，未经平台核实。Oneisall靠谱吗？
Oneisall（oneisall.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 240 条用户评价，属于动物与宠物分类，口碑优秀。好评高度一致，98% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 538 条。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and professional when quickly resolving any unexpected issues or warranty claims. People truly love the pet care products, highlighting that friendly representatives ensure replacements or refunds are provided very smoothly without any hassle. Some reviewers were not happy with initial product durability, noting that certain mechanical parts or motors stopped working unexpectedly after a very short period of use. A few other people also felt that specific attachments or design components were occasionally hard to replace or required noticeable functional improvements.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
REPLACEMENT CLIPPER
We contacted Oneisall Warranty Dept when our dog clipper stopped cutting on Mon, Aug, 17, 2026. We used it for 10 months with zero problems. Olivia with Customer Service answered per email immediately and we received a replacement on 8-19-26! I used it today to cut our female standard rescued Goldendoodle. The replacement clipper worked beautifully. I must cut her hair short every 3 weeks. Although she is indoors, it is brutally hot in central Texas to go outside for her business and exercise. As older Seniors, we are So grateful to receive an immediate response from folks that are kind and professional. :)
We were only needing the filter plate
We were only needing the filter plate. We were not expecting a whole new unit! Thanks for the new unit and our 5 kiddos thank you as well! Ralph Stout
Great product support
When l took a short video and a few pictures about my trimmer questions l was overnighted a brand new pet grooming packages. The customer service was phenominal!
Had an issue, was resolved, and now loving the litterbox
I previously purchased a fountain and feeder for my cat from Oneisall and was pleased with the quality and price, so I figured that it would be worth it to try the automatic litterbox also. It was MUCH cheaper than competitors and looked to be much safer as well. I got a 5-pack of the bags for it and also the step to make it easier to enter/exit. When it arrived, it was rather easy to set up (and get it on the network, since this was the pro model with app support). It seemed like it worked great but I was not sure since this was my first automatic litterbox from anywhere. Turns out this one had an issue, which happens, and I'm including it so others know it can happen and not freak out. Like I did. I mean, I freaked out and was a jerk to support--it was a big expense to me and I was very upset. But these things happen, no product is ever perfect, and there will always be issues between manufacturing and shipping that can happen and is not indicative of the product itself. Support was great, asked the standard questions and for video as outlined, and a replacement was promptly sent out. So I might have had an issue with the first one but the customer service from Support was on point and resolved the issue. My new one is set up again and seems to be working perfectly. I definitely get why these could have issues (ALL decent automatic litterboxes, not just this one) because they have a LOT of sensors and can be very sensitive, and I'll take that any day over an endangered cat. So if you're luckily unlucky like me, where the odds for winning the lotto are tossed in favor of odds of getting hit by lightning, don't freak out--just call or email support and they WILL get back to you and take care of it. It might take a couple of days to get everything sorted but it gets sorted quickly. I blame places like Amazon and such for giving us such unrealistic expectations with turnaround times for issues.
I had a minor issue with my unit
I had a minor issue with my unit. With a little back and forth via email. My issue was more than resolved. I appreciate the support provided by Andrea That why it’s a 5 star rating even having an issue.
Thank you Andrea ! YOU ARE THE BEST
Thank you Andrea !
Oneisall provided excellent customer.
Oneisall provided excellent customer service. Sue responded efficiently and was very helpful.
Great customer service
I appreciate the response from customer service and the result. I’m still waiting for my product to arrive, but once it arrives, I will definitely be submitting a review. I really hope the product is as good as the reviews say.
Very kind and efficient
Very kind and efficient. Sue is the best!
They addressed the shipment problem…
They addressed the shipment problem quickly and kept me informed. Andrea answered my email quickly.
Best customer service ever!
I had some trouble with a piece of grooming I purchased, and Andrea made everything so simple--going above and beyond with prompt communication and resolution of the issue. I couldn't be happier with the customer service.
Fantastic Service
After sending my email regarding my issue along with the needed information I got a quick response the following day letting me know they were sending a replacement. They made it much easier then expected. Thank you!
Company is attentive.
I'm one of the many who uses an automatic litter box. And mine started to have problems. I reached out to the company, and they've helped through every stage. Of course, trouble shooting. I got a diagram of the sensors to make sure I located them. When the problem persisted, they asked for footage of the issue. And then, they sent a new one! It's been about 4 months since I purchased the original, so I was sure they would refuse, or send me more things to fix. But they were very helpful and took the issue seriously from the start. I feel much more confident with the machine knowing the company won't leave me out to dry.
I was very pleased that CUstomerService…
I was very pleased that CUstomerService rep Sue replaced the original pet grooming kit I received. It happens once in a while that you receive an item that doesn't fully function as it should. Sue sent me another kit which appears to be great. I haven't tried them on my own doodle as his hair is too short at the moment but they seem fine. Thank you. Cheryl
Our water dish got broken But the customer service was absolutely amazing
Our water dish got broken through transportation. It was just a tiny little spot on the glass which caused leaking but the customer service was absolutely amazing and we got a new water dish with zero hesitation. They were great, supportive and helpful and with some pictures to show them what was wrong the issue is quickly fixed and they shipped us a new one fast which was awesome and we got the new one and it works perfect. We are so happy with our large water dish for the dogs as ours is not holding out because it's too Small of amount for the animals thank you so much for your customer service and fast replies and fixing The issue. Lots of happy animals here 💕 🐾
Sue was a great help in replacing a faulty water fountain pump
Sue was a great help in replacing a faulty water pump on my cats water fountain. While most companies would have ignored my request for help she spent a lot of time trying to fix the problem and when nothing worked the pump was replaced. I wish more customer service folks were as helpful as Sue.
Amazing customer service!
I ordered the grooming vacuum for dogs on the Oneisall website and apparently I didn't not put my entire correct address in and it said the product was out for delivery on Thursday, but due to the insufficient address, it was returned to sender. I contacted the support center of Oneisall and they resolved it very quickly and Andrea was amazing in helping me get the new product to me with the correct address. I haven't received it yet but it's on the way and I am so excited to use this product. I will post another review once I use it and how it works on my golden retrievers.
Unexpected great service!
The customer service portion of allinone is top notch. I ordered the wrong size for multi cats and even though it was my mistake Andrea still gave me 30% off the order. I am going to donate the wrong purchase to a shelter and purchased another one for multi cats. If the products are as good as the customer service I will be very happy!
Sue provided excellent customer…
Sue provided excellent customer service! The kind rarely seen anymore. I really messed up my clippers to the point of them ever being usable again. Sue sent me a whole new replacement. Her assistance and the new clippers are very much appreciated!
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