With the growing awareness of environmental conservation, a group of young people has come together to establish the brand 'OneSport.' Their vision is to provide a cleaner and more efficient option for urban transportation through innovation and technology.
Most reviewers were somewhat happy with their experience overall. Consumers genuinely love riding these comfortable electric bikes, frequently praising their excellent battery capacity, smooth rides, and great overall value for the money spent. Many buyers also share very positive feedback about the responsive customer service team, noting they quickly send replacement parts and provide helpful solutions.
Some reviewers were not happy with unexpected mechanical problems, mentioning defective batteries, broken brakes, and extremely poor quality accessories that failed quickly. A few people additionally described frustrating experiences with slow support responses and ongoing difficulties when trying to handle returns or resolve product concerns.
Ik heb een fiets besteld op 4 april en heb op 14 april gevraagd wanneer deze word verstuurd . Het antwoord is wanneer het mogelijk is versturen wij het . Ik vind dit nogal een vreemde manier van antwoorden en zaken doen.
Ik ga dit hele proces op trustpilot zetten hoe dit zich gaat voortslepen. Voor zover ben ik hierover zeer ontevreden . Wederom contact gehad en 1 mail schreef deze week word het verstuurd dat is dus niet zo en de andere mail zegt nu weer volgende week . Inmiddels is het 20 april en heb het track en trace nummer ontvangen . We gaan het verder afwachten hoe het loopt. De fiets is inmiddels binnen . Er zitten wat krassen op . Crankstel met 2 linkerkanten nu past rechterpedaal niet op de crank . De componenten zoals de middenmoter is uiteraard ok maar hoe dit allemaal gaat en word verstuurd is niet best . Ook vond ik het vreemd dat er 17 km op de display stond als gefietste kilometers . Ik heb een mail gestuurd dat ik een normaal linker en rechter crankstel wil . Even afwachten hoe ze dit oplossen . Ik geef tot nu toe 3 sterren maar dat is alleen voor prijs kwaliteit verhouding . Gister foto moeten sturen van fiets voor een rechter crank inplaats van een linker . Vandaag word weer dezelfde vraag gesteld . Het is maar een crank maar vind dit niet normaal . Vandaag weer dezelfde mail gehad met de vraag voor een foto van de cranks . Als je een beetje verstand van fietsen heb zie je geen verschil alleen dat de pedaal er niet in past en waarschijnlijk weer los gaat . Ik heb de hele tijd contact met een karry maar die blijft hetzelfde vragen . Kost heel veel tijd en energie elke keer door een fout van hun . Ik weet niet zo goed of de reviews over de fantastische service wel echt zijn . Ik merk hier weinig van . Vooralsnog ben ik tevreden over de prijs kwaliteit van het product maar service is tot nu toe bagger . Net alsof ik voor me lol dit ga doen , maar ik vind gewoon dat je de juiste onderdelen moet leveren . They sent me now that the specialist not see anything wrong but you can not see something wrong because it is the threaded crank . Very good specialist
A nice bike with good materials you can find on the internet but not do it here because they refuse me sent the correct materials .
Tt go maybe give better service !
NOT BUY HERE AND THAT IS BECAUSE OF THE SERVICE AND THE WOMEN I HAVE CONTACT WITHE KARRY DO NOT KNOW WHAT SHE TALK ABOUT !!!! GELOOF HET OF NIET MAAR DE DAME KARRY VRAAGT WEER OM FOTO’s net of je kan zien op een foto dat de schroefdraad in een crank verschillend is !! 😂 vandaag weer een mail gehad of ik de fiets even uit elkaar wil halen om de foto’s van de 2 cranks te sturen !! Wat een slechte service geeft dit bedrijf . Ik ga het zelf regelen want dit bedrijf is echt het toppunt van onkunde en slechte service . I also put a review on their website but they not replace this so it is not very trustfull
THEY REFUSE TO SENT ME THE RIGHT PARTS !! ALSO THE REVIEWS WHAT A RIGHT ON THERE PAGE THEY NOT PUBLICE SO WHAT YOU READ THERE IS FAKE . After 3weeks i getva message they will sent me the right crank . One day later they say it is impossible that it is a mistake . It beginning like they making a joke with me . I can not beleavr it is really happen . WHAT KIND OF PEOPLE IS WORKING THIS COMPANY ?? Is is now 16 June and still not get my right crank also my reviews at their website is not placed . My daughter on the way to work fall down today because she lost her pedal and that is exactly what I explain to this people is going to happen . What a sick company you are . See their reaction they just say nothing is wrong but I see it myself and also the professional bikestore arround the corner say it is wrong . Like I am lying what a disgusting company . I have receive the crank what is good but they still say it is impossible . Like a narcist is working this company. My daughther have the bike now for 5 months and the summer was ok but now the wetter is change and a lot of problems beginning . The computer is already one time broken but my bike store repair this . Everytime when it is raining the bike stops or have error . Now it is not working at all anymore . I will bring is to my bike store again . PEOPLE PLEASE NOT BUY A BIKE HERE BECAUSE THE QUALITY IS NOT OK AMD THE SERVICE IS ALSO VERY BAD
ALSO THE NARCISTIC REACTION UNDER THIS REVIEW SHOCK ME . IT WAS A WRONG !! AND I PUT E NEW ONE AT MY SPECIALIST
Onesport 回复2026-06-17
Het spijt ons zeer voor het ongemak dat u heeft ondervonden.
Onze medewerkers hebben de door u verstrekte foto's gecontroleerd. Er is vastgesteld dat er geen fout is met de twee crankarmen. Bovendien is de rechter crankarm verbonden met het kettingblad, waardoor een verkeerde montage niet mogelijk is.
Als u nog vragen of twijfels heeft, neem dan gerust contact op met onze medewerkers.
FRONT BREAK BROKE after 35 km of use, this is unacceptable.
The support also does not understand I want to return it, they want to send me a video to fix it instead.. what a crappy bike do not buy
This bike has been a headache since the day i bought it. Constant failures. Bought from duotts on eBay. Order Number - 07-12224-80730
Constant Punctures due to a manufacturing defect in the rim.
Various screws keep coming loose.
Brake pads fall out leading to brake failures.
The screw snapped off on handlebar stem.
Seat snapped off.
Battery stopped working.
Chain fell off and can’t be replaced because the size is non-standard.
And many more headaches within the first year of ownership.
The worst problem yet is the fact that the LCD display stopped working and can’t be replaced because the 7 pin connector is incredibly rare. Meaning your only option to order one for €80 from one sport when they’re €20 on Amazon in the 5 pin configuration.
This bike has been designed to fail so that your forced to keep buying replacement parts from one sport. DO NOT BUY. If you’re still within the warranty period I would seek to return it rather than repair. Not worth the hassle. It’s a money pit. The repairs will never end.
there were missing instructions in the manual about connecting the steer acceleration to the battery.
The accessories are amazingly bad quality. Just don’t include them if it’s gonna be garbage.
I bought a One Sport e-bike 15 days ago, and I am facing a serious safety issue. The rear hydraulic (oil) brake does not work at all, and the brake lever feels completely loose.
I reported this issue by email, but I have received no response from the support team so far. This is very disappointing and unacceptable for a new bike under warranty.
Brakes are the most important safety feature, and ignoring such a problem is risky. I am sharing my honest experience so other buyers are aware before purchasing
Onesport 回复2026-02-04
Hello, in order to better resolve your issue, please provide your order number.
There was a minor issue with the OTO5 Pro I purchased. When I informed them about it, they responded very quickly and resolved the problem immediately. I received highly professional service both during the purchase and in the after-sales process. I would definitely recommend them.
I had an issue with a spare part I ordered, and the Onesport team handled everything with exceptional professionalism. They responded quickly, guided me through every step, and made the whole return and refund process incredibly smooth. I truly appreciate their patience, honesty, and support — this was by far the best customer service I’ve experienced in a long time. Highly recommended!
My OT 5 Pro bike is awesome! The battery works for a very long time, I'm riding it for a week already without charging. Also it's comfortable, the seat is soft, pedals are smooth, and you can regulate the steering wheel. It came in a box and I assembled it by myself even while I never did that, it was easy and they sent me all the instruments in the box.
Also I'm especially happy by the amortisation, because I live in Paris where's a lot of cobblestone roads and riding Onesport feels like I'm in the car, almost don't feel nothing!
Highly recommended!
I recently purchased the OneSport OT05 Pro City E-Bike, and I have to say it’s one of the best e-bikes in Europe! 🚴♂️✨
The performance is truly impressive — smooth ride, strong battery life, and excellent build quality. It feels reliable and perfectly suited for city commuting as well as longer rides.
What really sets OneSport apart is their customer service. From the moment I placed my order until delivery, the communication was clear, fast, and professional. They genuinely care about their customers, which gave me a lot of confidence in my purchase.
If you’re looking for a top-quality e-bike in Europe with unbeatable customer support, I highly recommend OneSport. The OT05 Pro is worth every euro!
The cargo bike met my expectations and was delivered quickly. The after-sales service was responsive and provided me with the invoice,
certificate of conformity, and BicyCode registration certificate.
Excellent transaction. Thank you!
Thank you for your prompt and helpful response. Your assistance has been very effective and has greatly helped me with my E-Bike issue. I appreciate the support.
Onesport 回复2025-08-25
Hello, we are very sorry for the inconvenience caused to you. In order to better solve your problem, please provide your order number and email address. We will have a dedicated staff to contact you. Please rest assured that we provide two years of after-sales service and will definitely provide you with a satisfactory solution. Looking forward to your reply
I have ot16-2 from last one year,its really really good E-Bike,since from last year till there a little problem but service teams also very good within 2days they solve my E-Bike Problem .its really amazing run very smoothly.the pickup time is great within a second its goes 25 speed.its a greatful experience with onesport and all team of onesport.thanks very much providing me a amazing E-Bike.thanks a lot.
Two ot16-2 foldable are great! All works good , shipping was good, customer service is helpful and polite, web-site is nice. So overall great experience! Thank you
It is one of the greatest online customer services i ever had. Even when we had couple of issues with my key replacement they have done their best to satisfy very very quickly my needs. I definitely recommend Onesport especially for a great quality price rate
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