Onesport

Customer service was very patient and…

Customer service was very patient and helpful with my questions, fast logistics and delivery, beautiful e-bike, perfcet!

Shipping was fast I ordered in the…

Shipping was fast I ordered in the morning and shipped in the afternoon!

Robust bikes & good value for money, but caution on factory settings

Update: New review: After sharing our initial review below, OneSport reached out and assisted us in configuring the bike correctly with the appropriate parameters. Consequently, we have decided to update our review and rating from 1/5 to 4/5. This is to acknowledge their genuine efforts and good faith. The bike is well-built, feels robust, and offers good value for money. Additionally, their customer service had also resolved a small issue with the front wheel (likely caused during transport) promptly and satisfactorily. Initially, for these reasons, we were inclined to leave a 5-star review, but then the lack of support regarding factory settings had forced us to rate it 1/5. We lost considerable time dealing with the factory settings, which was quite frustrating. We were now debating between a 3/5 or 4/5 rating for the overall experience, but ultimately decided on a 4/5 as encouragement because the brand is young and we want to recognize their efforts to improve. However, we recommend that all customers save the default display settings as soon as the bike arrives or avoid changing any settings, as there might still be resistance in this area. OneSport, you make good bikes and have good customer service; please don't falter on this aspect, which would only cause unnecessary frustrations. If competitors want to copy your settings, they can do so in many ways. The best way to beat the competition is to make your customers happy instead :) ...................................................................................... Old review: Unfortunately, we must echo the frustrations noted in Paul Naughton's review [...] The display design makes it easy to inadvertently alter essential settings. When we requested the original factory settings to ensure the bike was properly configured, OneSport outright refused to assist us [...]

Top bike

Top bike 100% recommanded

OT05

Affordable offer of e-bikes. Fast and free delivery from EU warehouse. I especially recommend the brand new OT05 model.

K Denisz匈牙利 · 写过 2 条评价 · 体验于 2024-04-15 · 发表于 2024-04-15

OT16-2

OT16-2 Great bike for this price. Communication is good with the company. Buy a throttle bar for it, and will be perfect. Thanks

Good experience

Monti Monti波兰 · 写过 2 条评价 · 体验于 2024-04-04 · 发表于 2024-04-04

I recommend a nice ebike

I recommend a nice ebike, very nice and helpful team. I bought the OT16 and I am very satisfied. Workmanship at a high level.

I have a good experience

I have a good experience, they delivered the OT16 bike quickly. The bike seems to be of good quality, I did a few test rides with it, it is enjoyable.

Carrey正中桑荷兰 · 写过 1 条评价 · 体验于 2024-03-12 · 发表于 2024-03-12

OT13 Ebike Review

I bought Onesport OT13 Ebike. It is amazing, I'm gonna give 9/10. 1.The powerful motor makes cycling uphill and crossing bridges easy. 2. The bicycle's suspension system is excellent, providing a comfortable ride on brick roads. 3. I use this Ebike mostly for delivery food, and the battery has excellent endurance.

I have bought two E-bikes for work

I have bought two E-bikes for work, it is perfect, it has a paddle free option which works on motor and on second number with paddle e bike run fast, I suggest Always put on second number.

I purchased the OT16 bike.

I purchased the OT16 bike. It appears to be well made but the backup support from OneSport is useless. The operation manual supplied with the bike gives wrong instructions which resulted in the bike not working. I pressed the + & - buttons as instructed to switch between average speed & max speed but this command actually opens the main settings and parameters. Unknown to me, instead of switching between average speed & max speed I was in fact changing settings which caused the bike to no longer function. Despite contacting OneSportGlobal many times I cannot get them to send me on the correct settings for this model. There are 20 settings ranging from screen backlight intensity, preferred units (km or miles) number of magnetic sensors etc.