Optimalprint

Hi Diane, Thank you very much for taking the time to share your feedback with us. I'm very sorry to hear that the cards were unusable due to the image appearing too dark. I understand how concerning this must have been, especially since the cards were intended to be sent as thank-you notes. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello, Thank you for sharing your feedback with us. We can imagine how disappointing and stressful it must be to order personalized birthday invitations, not receive them as expected, and then have difficulty obtaining assistance when trying to resolve the issue. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint