Optimalprint

Hello Les, Thank you for sharing your feedback with us. We’re truly sorry for the frustration and inconvenience caused by the address issue. We understand how upsetting it must have been to notice that the order was addressed to your grandson’s address instead of yours. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hi, Thank you very much for taking the time to share your feedback with us. I'm sorry to hear about the delay with your order and the difficulty you experienced when trying to contact us. I completely understand how concerning it must be to see your estimated delivery date change without receiving an update. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Dan, Thank you for sharing your feedback with us. We’re truly sorry to hear that your picture arrived damaged with creases, dents, and folds. We completely understand how disappointing this must be, especially after being excited to frame and display your order. We also sincerely apologize for the difficulty you experienced when trying to contact us. Please know that we value your feedback. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hi, Thank you very much for taking the time to share your feedback with us. I sincerely apologize for the inconvenience this situation has caused, particularly regarding the refund amount and the lack of communication. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Shauna, Thank you very much for taking the time to share your feedback with us. I'm glad to hear that your prints arrived quickly and that you're happy with the print quality. However, I'm truly sorry to learn that they arrived with creases due to the packaging being damaged during transit. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Anne, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear that one of the photos in your print turned out blurry while the rest of the pictures were printed clearly. I completely understand how concerning this must be, especially when you were expecting all of your photos to be of the same quality. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint