Optimalprint

Hello Teresa, Thank you for sharing your experience with us. We are truly sorry to hear about the frustration you've experienced while trying to get your issue resolved. We completely understand how upsetting it can be to feel like you're being sent in circles and are unable to reach someone directly for assistance. That is certainly not the experience we want you to have. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello Teresa, Thank you for sharing your feedback with us. We’re very sorry to hear about your experience, and we completely understand how frustrating and disappointing this must have been. We understand that you expected your replacement order to correct the issue, so receiving another item with the same misspelled word is understandably upsetting. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello Mark, Thank you for sharing your feedback with us. We’re very sorry to hear that you only received one of the two acrylic prints from your order. We completely understand how disappointing and frustrating this must be, especially since one of the prints was intended to be a gift. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you've experienced with your poster prints. We completely understand how frustrating it is when your photos look amazing digitally but the finished posters appear fuzzy or distorted. We understand how disappointing this must have been, especially after looking forward to displaying them in your home. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hello, Thank you for sharing your feedback with us. We're truly sorry to hear that several pages in your photo book were printed completely black and that the front cover did not display your photo as expected. We completely understand how disappointing this must be, especially after putting time and effort into creating your photo book. We sincerely apologize for the inconvenience and frustration this has caused. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hi Bob, Thank you very much for taking the time to share your feedback with us. I sincerely apologize for the inconvenience this situation has caused. I completely understand how concerning it must be to receive your original order with the logos cut off. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Jony, Thank you for sharing your feedback with us. We're very sorry to hear that the color tone of your print did not meet your expectations. We completely understand how disappointing it must be to receive a product with poor print quality, especially when one of your photos appears almost grayscale instead of displaying its original colors. We sincerely apologize for the inconvenience and frustration this has caused. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hello Julia, Thank you for sharing your feedback with us. We are truly sorry to hear that you received not just one, but two damaged frames. We completely understand how frustrating and disappointing this must have been, especially after we had already sent a replacement. We also sincerely apologize for the difficulties you experienced when trying to contact us through our chat and email support. We understand how upsetting it must have been to feel unable to reach us when you needed further assistance. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hello Matthew, Thank you for sharing your feedback with us. We are pleased to hear that you were satisfied with the quality of your order. However, we are truly sorry that your experience with our customer support did not meet your expectations. We understand how frustrating it can be when you need assistance and find it difficult to get the support you are looking for. We sincerely apologize for the inconvenience and for the impression that resolving an issue required more effort than it should have. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hi Sarah, Thank you for sharing your feedback with us. We are truly sorry to hear that your canvas did not meet your expectations and that the finished product showed white edges. We completely understand how disappointing this must have been, especially after looking forward to receiving your order. We also sincerely apologize for the frustration you experienced when trying to contact our support team. We understand how important it is to have an easy way to reach us when something goes wrong, and we are sorry that your experience did not meet your expectations. Please know that we value your feedback and we will make sure to report this to our internal team. Furthermore, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you've been with us and would be grateful for the opportunity to make things right. kind regards, Prime from Optimalprint