Optimalprint

Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that you were disappointed with the quality of your order and that the printed photo did not meet your expectations. We understand how frustrating it must be to receive a product that looks different from what you expected, especially after taking the time to personalize it. Please accept our sincere apologies for the disappointment and inconvenience this has caused. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hi Maggie, Thank you very much for taking the time to share your feedback with us. I'm delighted to hear that you were pleased with the quality of the printing. At the same time, I'm truly sorry to learn that the fabric of the T-shirt did not meet your expectations. I completely understand how concerning this must have been. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Elaine Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused. We completely understand how upsetting it must have been when your order did not arrive in time for when you needed it, leaving you with no choice but to purchase the same item elsewhere. We are equally sorry to learn that you felt our customer service was dismissive. This is not the level of service we aim to provide, and we understand how this added to your frustration. Please accept our sincere apologies for the inconvenience caused. We take your feedback seriously, and we will review your experience internally to help us improve both our service and our communication with our customers. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello Michele, Thank you for sharing your feedback with us. We are truly sorry to hear that the finish of your metal print did not meet your expectations. We completely understand how disappointing it is to receive a product that differs from what you were expecting, especially if you have had a different experience with metal prints in the past. We sincerely apologize for any frustration this has caused. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hi Andrew, Thank you very much for taking the time to share your feedback with us. I'm truly sorry to hear about your experience, and I completely understand how concerning this has been for you. I sincerely apologize that you have not yet received your order despite having completed your purchase. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi David, Thank you very much for taking the time to share your feedback with us. I'm truly sorry to hear about the issue with your personalized T-shirt. I completely understand how concerning it must have been to receive your order with "Sample text" printed beneath your photos. Please accept our sincerest apologies for this experience. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Emma, Thank you for sharing your feedback with us. We completely understand how upsetting it must have been to receive cards with a distorted image that made them unusable. We also understand your frustration at not being able to reach a member of our support team when you needed assistance. This is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint