Optimalprint (optimalprint.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
A
Anne Young · 1 review · Experienced 2026-08-04 ·
★★★★★
Customer Service
We received our proof of calendar delivery and we noticed that the year had not been changed. We contacted the company via the chat box and this resulted in the company Customer Service stepping in and organising the correct year to be updated. This resulted in us receiving an email with the correct detail awaiting our approval.
In the meantime we received the incorrect printed calendar which we were advised to return so they could be destroyed. Our new calendar will be printed and delivered without further cost to us.
The Customer Service team were extremely polite and very helpful thoughout this correction process.
L
Les Molloy · 5 reviews · Experienced 2026-08-03 ·
★★★★★
You used the wrong address
You used the wrong address, using not mine but my grandson's. I tried to 30 minutes to correct it but the 'change address' option would not respond. Very frustrating!
Reply from Optimalprint2026-08-07
Hello Les,
Thank you for sharing your feedback with us.
We’re truly sorry for the frustration and inconvenience caused by the address issue. We understand how upsetting it must have been to notice that the order was addressed to your grandson’s address instead of yours.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
C
C K · 1 review · Experienced 2026-08-06 ·
★★★★★
HELP
Order paid for and estimated delivery - Delivery Estimate Tue 4 Aug - Wed 5 Aug. Tried to speak to someone no human just chat bot, said order nto delivered business closed!! live in apartment!! awaiting update on my order no call or email now online state delivery - Delivery Estimate Wed 12 Aug - Thu 13 Aug. where is my order please?
Reply from Optimalprint2026-08-06
Hi,
Thank you very much for taking the time to share your feedback with us.
I'm sorry to hear about the delay with your order and the difficulty you experienced when trying to contact us. I completely understand how concerning it must be to see your estimated delivery date change without receiving an update. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
P
Paul · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Amazing
Amazing
So pleased with the product.
D
Dan Woloszyn · 3 reviews · Experienced 2026-08-05 ·
★★★★★
Total Damage
My picture was totally damaged with creases, dings, folds, etc. We had been exited to frame when we ordered, however, it is garbage. I tried to contact you but it is impossible to connect on your website.
Reply from Optimalprint2026-08-07
Hello Dan,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your picture arrived damaged with creases, dents, and folds. We completely understand how disappointing this must be, especially after being excited to frame and display your order.
We also sincerely apologize for the difficulty you experienced when trying to contact us. Please know that we value your feedback.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
C
Customer · 4 reviews · Experienced 2026-08-04 ·
★★★★★
Absolutely stunning prints
Absolutely stunning prints. We were well impressed with them.
c
customer · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Nicely printed and quickly delivered.
A
Anne Morris · 3 reviews · Experienced 2026-08-04 ·
★★★★★
I had a problem with my first delivery…
I had a problem with my first delivery - parcel damaged and print damaged. Company have sent me a replacement free of charge and I am very happy with my purchase
E
Evie · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Amazing quality
Amazing quality, fast delivery. Overall great
M
Mark Heyne · 7 reviews · Experienced 2026-08-05 ·
★★★★★
Quick resolution of an error on my order
I had an error with the first order. Thank you for fixing it so quickly. Excellent customer service
A
AG · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Refund Issue
Despite receiving confirmation that there was a print quality issue:
It appears that the issue occurred during the design creation. As a one-time courtesy, we’ve requested a refund for the amount you paid for the affected items. Please allow 3–7 working days for your bank to process the refund.
I only received a partial refund / half the amount I paid.
Order Reference ID: 37663668
Sent several emails asking why not fully refunded - and ignored.
Would not use this Company again.
Reply from Optimalprint2026-08-04
Hi,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the inconvenience this situation has caused, particularly regarding the refund amount and the lack of communication. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
J
Jane Cadman · 1 review · Experienced 2026-08-04 ·
★★★★★
The print is clear and the packaging…
The print is clear and the packaging was great so arrived in perfect condition. The website was a bit hard to navigate, there should be a way to shrink to fit in an A4, so had to edit my own print for it to fit in the allotted frame area. Other than that I have no complaints
J
John · 8 reviews · Experienced 2026-08-04 ·
★★★★★
Tee shirt self design
Tee shirt is good quality . The design, taken from an image of mine, came out perfectly. It fits like a glove to . Good delivery too.
M
Mr David Allport英国 · 34 reviews · Experienced 2026-08-01 ·
★★★★★
It was easy to order just what l…
It was easy to order just what l wanted, Delivery was quicker than specified which was a bonus and it arrived well packed. The quality of the print is excellent and the cost was good value. I have no hesitation in reccomending Optimalprint.
F
Fran Cohn美国 · 3 reviews · Experienced 2026-08-03 ·
Delivered in time, material very well made, only the hexagon form was a bit blurry and the plant but the rest very good, this is a present for my goddaughter!!
Good quality print but a crease in each photo due to poor packaging.
The prints are nice and arrived within a week however the packaging they are shipped in is not sturdy enough. All three photos have a crease in them from where the envelope got damaged. From what I remember, the delivery change was over €8 so there should be better, more protective packaging.
Reply from Optimalprint2026-08-04
Hi Shauna,
Thank you very much for taking the time to share your feedback with us.
I'm glad to hear that your prints arrived quickly and that you're happy with the print quality. However, I'm truly sorry to learn that they arrived with creases due to the packaging being damaged during transit. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
One of the picture's were blurry, I'm not sure why as all the other picture's were fine
Reply from Optimalprint2026-08-03
Hi Anne,
Thank you very much for taking the time to share your feedback with us.
I’m truly sorry to hear that one of the photos in your print turned out blurry while the rest of the pictures were printed clearly. I completely understand how concerning this must be, especially when you were expecting all of your photos to be of the same quality. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
A
Alison英国 · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Reordered cards as good as originals
I was very pleased with the original order for 10 ‘Create your own’ cards, using my own design that I reordered a further batch of 10 printed from the same artwork.
I am happy to say that the 2nd order was printed by the same supplier and to the same good quality as my first order. Thank you.
