Optimalprint (optimalprint.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
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Tara英国 · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Horrible delivery service
Horrible delivery service, no live agent, constantly just redirected to AI agent. Advertised express delivery but apparently doesnt stand by that. Was given an express delivery time of the 31st july (that didnt happen). Recieved an email saying it would be delivered 3rd August (no reason for delay), its now the 3rd and once again recieved another notification that there now a further delay (no clue why) and basically not being delivered till 11th August. This is by no means considered express delivery just been SCAMMED out of paying extra money for express delivery for a standard delivery and basically no longer need the service. Id be better cancelling the order and going elsewhere!
BLOODY JOKE!!! Won't be using this site again due to poor delivery service and false advertisement of "express delivery" !! Order no. #37753111
Reply from Optimalprint2026-08-03
Hi Tara,
Thank you very much for taking the time to share your feedback with us.
I’m truly sorry to hear about your experience, and I completely understand how concerning this situation must be. Please accept our sincerest apologies for the inconvenience and the unexpected delays this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Sad it’s blurry and yeah just rubbish to be honest
Reply from Optimalprint2026-08-03
Hi Joanne,
Thank you very much for taking the time to share your feedback with us.
I’m truly sorry to hear that the item you received turned out blurry and did not meet your expectations. I completely understand how concerning it must be to receive a product that you're unhappy with. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
D
Donna英国 · 18 reviews · Experienced 2026-07-31 ·
★★★★★
Complaint dealt with with astonishing ease
Having received my order, with which I was disappointed, and placing a negative review here, Optimalprint responded immediately, rectified what was wrong, and are sending complete replacement, free of charge!
Could not be happier with this level of complaints management.
Thank you so much.
Looking forward to replacement arriving.
Order number 37746808
Reply from Optimalprint2026-08-02
Hi Donna,
Thank you very much for taking the time to share your feedback with us.
I am truly sorry to hear about your experience and understand how concenring it must have been to receive your cards with a pre-printed message on the back that you were not expecting. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
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PamW英国 · 47 reviews · Experienced 2026-07-27 ·
★★★★★
Excellent first experience
My first time using this company and I was very impressed with the quality and speed of processing. Will use them again!
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Board of it design英国 · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Not so Optimal service and Royal Snail. Customer service is in the bin.
I ordered some a4 prints on the optimal print website. I paid extra when given the delivery options as we had guests coming and I thought it would be nice to have the frames filled by the time they arrived. I selected the option for Thusday delivery as it would allow enough time I thought if they even arrived by Friday.
It is now Saturday and I still havent recieved my prints, apparently they were collected by amazon but passed to royal"snail". This means I won't recieve my prints until at least Monday as royalsnail don't deliver on Sundays. So I paid extra for delivery but the date given will have been missed by 4 days, which is pretty dire in my opinion.
The worst thing is there is no email or phone number so my only option was to contact them via chat which was an ai bot. I explained to the bot the situation and it decided that I did not deserve to be refunded for my delivery charges even though the day given has been missed by 4 days minimum.
Modern day slop service and Royal mail have went to the dogs.
I ordered prints from snapfish on the same date and they arrived on time, unfortunately they did not offer the size of print I needed.
"Update 1 August 2nd"As requested in the reply from optimal print the only order number or way of tracking the package was a tracking number and email from amazon shipping who have passed the package onto royal mail. When checking the shipping status there has been no movement since the 30th of July and the package seems to have stopped in Leeds. This is obviously even more irratating as I still have no photos and clearly I am not going to recieve them anytime soon. The tracking number I have is - Tracking ID : WJ003278297GB so you can check it yourself. Also no email or way of contacting Optimal print directly other replying to a trust pilot review. I would like an update on when I will recieve my order?
"Update 2 August 4th" optimal print asked me to reply with more information 2 days ago. No one reached out via email or have replied to this review since so i assume it is just lip service to show they reply to these reviews. I have still not recieved my order and it has been stuck at a depot in Leeds since last week according to the tracking number, royal mail tracking says unavailable. At this stage I dont think it looks like it will arrive and I will be requesting a full refund. What a waste of time I regret placing an order with this company.
Reply from Optimalprint2026-08-02
Hi,
Thank you very much for taking the time to share your feedback with us.
I would like to sincerely apologize for the concern you've experienced. I completely understand how upsetting it must have been to pay for an expedited delivery service, only for your order to arrive much later than the estimated delivery date. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Absolutely fabulous quality and very fast delivery 10/10
I
Ian Cann英国 · 21 reviews · Experienced 2026-07-28 ·
★★★★★
One Happy Father
The reproduction of the picture was exactly as I sent. The surface of the wood it has been printed on has given it a look of something far more expensive than it actually was. It has pride of place at the bottom of our stairs so I see it first thing in the morning and last thing at night. It was turned round very quickly and arrived sensibly packaged. More than happy.
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Tracey 英国 · 11 reviews · Experienced 2026-07-30 ·
★★★★★
So sad
So sad. The quality of the canvas was lovely but they cut the top of my father's head off and sent it !!!! It certainly was not what I had ordered. I was refunded immediately but it was a present :( its no good to anyone.
Reply from Optimalprint2026-08-01
Hello Tracey,
Thank you for sharing your feedback with us.
We're truly sorry to hear about your experience. We can only imagine how disappointing it must have been to receive a canvas that was not printed as expected, especially when it was meant to be a special gift featuring your father.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
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Fran Cohn美国 · 3 reviews · Experienced 2026-07-27 ·
★★★★★
I loved the way the cards came out
I loved the way the cards came out. I had changed one thing in the description, from a gir to a boy
I didn't see that the word didn't change from a girl to a boy. I had to reorder the whole thing over and made sure boy not girl was changed. I couldn't find a phone number for me to call. Please try to get it to me quickly so I can send the cards to our. Thank you for asking.
Fran Cohn.
Reply from Optimalprint2026-07-30
Hello Fran,
Thank you for sharing your feedback with us.
We’re so happy to hear that you loved how the cards turned out. We also completely understand how frustrating and disappointing it must have been to notice that the description was not updated from “girl” to “boy” as intended, especially since you needed the cards for a special occasion.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
J
Jason Drumm英国 · 4 reviews · Experienced 2026-07-29 ·
★★★★★
Fantastic product
Fantastic product. The price was amazing. Delivery was fast and the quality is outstanding. I ordered a 40cm x 40cm print for our garden pub and it is amazing.
I would highly recommended this company for your personalised prints.
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Tim Robson英国 · 1 review · Experienced 2026-07-30 ·
★★★★★
If only you could rate lower than one…
If only you could rate lower than one star. I ordered two prints in excess of $700 for delivery prior to my late wife’s memorial ceremony. I gave them approximately nine days lead time and thought nothing of the fact that communication was minimal. I just assumed they were getting on with the job.
I realised too late (four days out) that I had heard absolutely nothing from them, before realising the only way to contact them is via AI bot.
You can imagine just how well that went. It came back with some bulltwat story about having to switch suppliers for the frames and that the order would be delayed. It’s unlikely to arrive even in the same week now as the Service.
I am angry and heartbroken, and this company offers no way of being contacted to resolve this situation.
The order cannot be cancelled, so we’ll see when they turn up, and I’ll spend more again to rectify my stupid mistake.
Cannot in all good conscience recommend this company for anything.
EDIT: thanks for the response, Otimalprint. Still no way to contact you directly provided, I see. Check to your heart’s content under #37725303 Robson. There is literally nothing more you can do to wreck my experience with your company, so do your worst.
Reply from Optimalprint2026-07-30
Hello Tim,
Thank you for sharing your feedback with us.
First and foremost, we are deeply sorry for your loss. Please accept our heartfelt condolences during this incredibly difficult time. We understand how meaningful these prints were meant to be for your late wife’s memorial ceremony, and we are truly sorry for the additional stress and disappointment this delay has caused you.
We completely understand your frustration, especially after allowing sufficient time for production and expecting the order to arrive before such an important occasion. We sincerely apologize that the communication and support you received did not meet your expectations when you needed assistance the most.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
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robert belcher美国 · 6 reviews · Experienced 2026-07-28 ·
★★★★★
EVERY SINGLE PRINT ON CANVAS OR ACRYLIC…
EVERY SINGLE PRINT ON CANVAS OR ACRYLIC ARRIVED WITH DULL WASHED OUT COLORS. The issue is not with one print or one material. The original files I uploaded were rich, vibrant highly saturated colors. I had relied on your Advertised "Rich, Vibrant, 7 color printing as a reason to choose your company.They simply do not match the files I submitted and shown on each order renewing. This is the first time I have ever experienced this kind of color loss across all the orders I submitted.
I understand your request for photographs and will submit them knowing that photographs of printed art work don't capture the colors, saturation, lighting, The problem is very visible to the naked eye.
Since every print across all orders shows the same issue, it's obvious to me that this is a color reproduction or printing problem rather than an isolated defect. I just received the last two large prints 10 minutes ago and they to are faded colors NOT the brilliant 7 color reproductions of the files I sent. I am so willing to work with you on this problem be it refunds and or reprints, but the entire lot of orders were for customers and the rest were for gallery posting, let alone this has taken 3 weeks to get the orders before I could even begin to Provide you with photos of the faded washed out colors for you to see and compare to the brilliant color files I sent to you .
Reply from Optimalprint2026-07-29
Hello Robert,
Thank you for sharing your feedback with us.
We sincerely apologize for the disappointment and frustration you have experienced with your canvas and acrylic prints.
We completely understand how upsetting this must be, especially since the issue appears to affect all of your prints across multiple orders and materials. We recognize that these products were created for your customers and gallery displays, making the color quality and accuracy extremely important. We’re truly sorry that the final results did not reflect the rich, vibrant colors from the original files you submitted.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
C
Chris Evans英国 · 14 reviews · Experienced 2026-07-21 ·
★★★★★
Great quality tshirt with exactly what…
Great quality tshirt with exactly what I wanted written on it ! good price and quick delivery.
Order delayed due to "backlog" and unable to speak to any human about this. Will definitely not use again and would not recommend
Reply from Optimalprint2026-07-28
Hi Marnie,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the concern you've experienced with your order. I completely understand how upsetting it must be to learn that your order has been delayed. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
P
Paul Howlett澳大利亚 · 1 review · Experienced 2026-07-28 ·
★★★★★
Only one of the two items in my order…
Only one of the two items in my order was delivered, absolutely impossible to speak to anyone, the ai chat is absolutely useless requested to speak to a human but impossible. Won’t be using again
Reply from Optimalprint2026-07-29
Hello Paul,
Thank you for sharing your feedback with us.
We sincerely apologize that only part of your order was delivered and for the frustration you experienced while trying to get assistance.
We completely understand how disappointing it must have been to receive only one of the two items you ordered, especially when you were expecting your complete order. We also sincerely apologize for the difficulty you had reaching a support representative.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
A
Anne Morris英国 · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Packaging was very poor meaning the…
Packaging was very poor meaning the poster was creased/damaged.
My order number was 37678650.
Reply from Optimalprint2026-07-28
Hi Anne,
Thank you very much for taking the time to share your feedback with us.
I’m truly sorry to hear that your poster arrived creased and damaged due to the packaging. I completely understand how concerning it must have been to receive your order in this condition. Please accept our sincere apologies for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
M
Michelle美国 · 2 reviews · Experienced 2026-07-22 ·
★★★★★
My order arrived sooner than expected
My order arrived sooner than expected. My personalized calender turned out amazing. The Calander photos are beautiful. Best company for customized printing!
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Ronnie Neill英国 · 4 reviews · Experienced 2026-07-25 ·
★★★★★
Amazing
Amazing, great quality product, came exactly how I hoped it would and fast delivery. Highly recommend.
The packaging is not fit for purpose. Poster came bent and crushed - sent complaint to their help center and they promised a replacement. Replacement came and it was in a worse state than the original. Went to help centre again and asked for a refund as posters are damaged and it’s obvious their packaging affords no protection. They are refusing to refund and sending a third poster - I’m expecting it to arrive damaged.
(I also bought a cheap poster from Amazon -ironically, it arrived in pristine condition in a sturdy poster tube, it’s not that difficult)
Reply from Optimalprint2026-07-27
Hello Dulce,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that both your original poster and the replacement arrived damaged. We completely understand how frustrating and disappointing this must have been, especially after you had already reported the issue and were hoping the replacement would resolve it.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
E
Em美国 · 1 review · Experienced 2026-07-24 ·
★★★★★
20% of my order came cracked or broken…
20% of my order came cracked or broken and I’m unable to use them.
Reply from Optimalprint2026-07-25
Hello,
Thank you for sharing your feedback with us.
We’re very sorry to hear that a portion of your order arrived cracked or broken. We completely understand how disappointing and frustrating it must be to receive items that are damaged and unusable, especially after looking forward to receiving your order.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
