Optimalprint (optimalprint.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
I raised an issue wihh the my order and because they only use AI chat I can’t get it resolved. I just keep being out around in a loop. They say that there is no one to communicate with tho other than AI and this is not sorting out my problem.
Reply from Optimalprint2026-07-27
Hello Teresa,
Thank you for sharing your experience with us.
We are truly sorry to hear about the frustration you've experienced while trying to get your issue resolved. We completely understand how upsetting it can be to feel like you're being sent in circles and are unable to reach someone directly for assistance. That is certainly not the experience we want you to have.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
C
Carl Skelton英国 · 16 reviews · Experienced 2026-07-24 ·
★★★★★
Very good quality prints
Very good quality prints, quick delivery, superb customer services, highly recommended.
Lovely album but couldn’t work out how to change the cover photo. Probably my fault as I am not great with computers!
Overall a great gift for the price and decent quality.
M
Mr Jonathan Tily英国 · 17 reviews · Experienced 2026-07-17 ·
My order had a miss spelled word. I reordered it and it was miss spelled again. Not very happy at all
Reply from Optimalprint2026-07-25
Hello Teresa,
Thank you for sharing your feedback with us.
We’re very sorry to hear about your experience, and we completely understand how frustrating and disappointing this must have been. We understand that you expected your replacement order to correct the issue, so receiving another item with the same misspelled word is understandably upsetting.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
M
Mark Heyne美国 · 6 reviews · Experienced 2026-07-23 ·
★★★★★
I ordered 2 acrylic prints
I ordered 2 acrylic prints. Only one came, but there were 2 sets of wall mounts in the package. Can you please rectify. One of the prints was supposed to be a gift.
Reply from Optimalprint2026-07-25
Hello Mark,
Thank you for sharing your feedback with us.
We’re very sorry to hear that you only received one of the two acrylic prints from your order. We completely understand how disappointing and frustrating this must be, especially since one of the prints was intended to be a gift.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
M
Miss Green英国 · 4 reviews · Experienced 2026-07-16 ·
★★★★★
Ordered some poster prints to go on our…
Ordered some poster prints to go on our stairs and even though the picture quality was amazing some how they have come out so fuzzy and distorted but was told they wouldn't refund on quality, was going to order more prints but at this point won't bother. Order number 37647444
Reply from Optimalprint2026-07-25
Hello,
Thank you for sharing your feedback with us.
We sincerely apologize for the disappointment you've experienced with your poster prints. We completely understand how frustrating it is when your photos look amazing digitally but the finished posters appear fuzzy or distorted. We understand how disappointing this must have been, especially after looking forward to displaying them in your home.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Lovely canvas photos to add to my collection. Only criticism is that these are not as deep as others I have purchased from competitors in the past.
My fault - didn’t check it.
p
paul w英国 · 10 reviews · Experienced 2026-07-24 ·
★★★★★
Easy.to use website to order the…
Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box was opened (someone had.opened it to look inside), luckily the canvas was perfect this time. The canvas really need packaging better to avoid this, or change delivery company
Few of the pictures turn black pages only, even the front cover just black color couldn't see the photo in the cover of that photo book, very disappointed. Never again
Reply from Optimalprint2026-07-23
Hello,
Thank you for sharing your feedback with us.
We're truly sorry to hear that several pages in your photo book were printed completely black and that the front cover did not display your photo as expected. We completely understand how disappointing this must be, especially after putting time and effort into creating your photo book. We sincerely apologize for the inconvenience and frustration this has caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
B
Bob Edmiston美国 · 1 review · Experienced 2026-07-23 ·
★★★★★
Incompetent.
After submitting the print online, the finished product came with the logos cut off at the bottom. I asked for a redo, and proof it before printing the replacement. ha. I got the same exact things again. They apparently dont care about their work. I give up.
Reply from Optimalprint2026-07-23
Hi Bob,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the inconvenience this situation has caused. I completely understand how concerning it must be to receive your original order with the logos cut off. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
M
Maria Obregon英国 · 6 reviews · Experienced 2026-07-23 ·
★★★★★
Great discounts
Great discounts, staff on chat replied quickly and fast problem solving. Really like all the options and how customisable the prints are. Ordered a couple mugs and a couple t-shirts. Very excited for them to arrive.
Thank you for doing such a brilliant job creating our Thank You cards. The fine gold details on the frame and insert looked even better in person.
Excellent fast delivery as well.
My only disappointment was that the cards were only scored and not folded. Not sure if this was in fine print or not, but did add to my jobs.
J
Jony荷兰 · 7 reviews · Experienced 2026-07-21 ·
★★★★★
Colour tone is not perfect ,poor outcome
Colour tone is not perfect. one of my photo printed as greyscale almost.
Order number 37669157
Reply from Optimalprint2026-07-23
Hello Jony,
Thank you for sharing your feedback with us.
We're very sorry to hear that the color tone of your print did not meet your expectations. We completely understand how disappointing it must be to receive a product with poor print quality, especially when one of your photos appears almost grayscale instead of displaying its original colors. We sincerely apologize for the inconvenience and frustration this has caused.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
J
Julia Attwood英国 · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Damaged frame - not replaced
I ordered a print and frame. The first frame was scratched and optimal print kindly sent a replacement. The second frame was broken in two. I tried to contact them through the chat but the chatbot said the issue has been resolved, as it recognised the order number. No chance to speak to them a second time. Tried to email 3 times - no response. Now have received two frames - both are useless and have paid for this. Not happy!!!
Order number 37444389
Please respond by email please
Reply from Optimalprint2026-07-21
Hello Julia,
Thank you for sharing your feedback with us.
We are truly sorry to hear that you received not just one, but two damaged frames. We completely understand how frustrating and disappointing this must have been, especially after we had already sent a replacement. We also sincerely apologize for the difficulties you experienced when trying to contact us through our chat and email support. We understand how upsetting it must have been to feel unable to reach us when you needed further assistance.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
M
Matthew美国 · 1 review · Experienced 2026-07-20 ·
★★★★★
Find another option
I got my order and it was fine but the experience was awful! Customer service is all AI and chat based. If you have an issue, it’s too much work
Reply from Optimalprint2026-07-22
Hello Matthew,
Thank you for sharing your feedback with us.
We are pleased to hear that you were satisfied with the quality of your order. However, we are truly sorry that your experience with our customer support did not meet your expectations.
We understand how frustrating it can be when you need assistance and find it difficult to get the support you are looking for. We sincerely apologize for the inconvenience and for the impression that resolving an issue required more effort than it should have.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
K
Kathy美国 · 1 review · Experienced 2026-07-21 ·
★★★★★
Print issue
We had an issue with our print where there was a white stripe going across the top of it. I was able to speak with an agent who assured that our replacement photo would be repositioned correctly. She was super helpful!
Ordered place cards for our Golden Anniversary and they were with us within days. Very good quality card and printing with an extra blank one if for any reason you need it.
Good packaging and delivery, thank you
Absolute shocking quality canvas photo ... picture did not fit the canvas and was left with white peices showing ...absolutely awful.
Also terrible customer service with no email address to contact or phone number. Chat online only ...
Don't waste your money . Overall a terrible experience.
Reply from Optimalprint2026-07-22
Hi Sarah,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your canvas did not meet your expectations and that the finished product showed white edges. We completely understand how disappointing this must have been, especially after looking forward to receiving your order.
We also sincerely apologize for the frustration you experienced when trying to contact our support team. We understand how important it is to have an easy way to reach us when something goes wrong, and we are sorry that your experience did not meet your expectations.
Please know that we value your feedback and we will make sure to report this to our internal team. Furthermore, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you've been with us and would be grateful for the opportunity to make things right.
kind regards,
Prime from Optimalprint
