Quick, good and reasonable
This company were extremely quick with my order, it arrived within 3 days, which was amazing. The printing is very good and just what I wanted. Thank you very much.
About Optimalprint
Data updated- Website
- optimalprint.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 98% (65/66)
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Is Optimalprint legit?
Optimalprint (optimalprint.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
Website was wonderful and very easy to…
Website was wonderful and very easy to use. We were able to create exactly what we wanted in an invitation.
Poor service
I hadn’t realised the item was double sided, my fault as I thought I had selected one sided. However surely it should have been noticed that the one side had not been edited at all prior to being printed and I should have been contacted. Ended up with completely useless items as had sample text still on it. Order number 37571370
Reply from Optimalprint2026-07-15
Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that your printed items were not usable. We completely understand how disappointing and frustrating this must have been, especially after discovering that the reverse side still contained the default sample text. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint
Dinner Place Cards
The place cards turned out very beautiful.
It was not easy to use the software but…
It was not easy to use the software but I love the final result
Happy Customer!
Perfect! Prints were of great quality/ colour… and very quick delivery! Happy Customer!
Useless customer service
Useless customer service! I ordered a print from them & it never arrived. The item is just showing as in transit (after 2-3 weeks) so I tried to raise this but you can only speak to an AI chat bot. The AI chat bot says to check with the courier company but then when I try to speak to the courier company they tell me to speak to Optimal Print. No one ever got back to me so I started a new chat to try & get a refund but they’re saying now that it’s been more than 8 weeks I can’t? Even though I was waiting on a resolution that never came. Scammers!
Reply from Optimalprint2026-07-13
Hi Jane, Thank you very much for taking the time to share your feedback with us. I'm truly sorry to hear about your experience, and I sincerely apologize for the concern you've been through. I completely understand how concerning it must have been to wait several weeks for your order. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Poor service, products and liars!
Update....they emailed to "resolve" and said they are giving me a refund of 7.98 which is £2 under what I paid. They gave me £2 refund for a different faulty mug so have taken this off the next refund. I told them to keep it as I'm bored with all this now. I don't even care anymore that they still haven't given me the full refund. Ordered the same mugs from Temu which just arrived perfect. *They kept the £2 they said they'd refund me. So I wrote the review below ages ago. They replaced the first BLURRED photo mug with one that was ok, which shows they can do it. However I asked for a refund on the other two blurred mugs as they tried to say it was my photo which was excellent quality. Well......I am still waiting for my refund! Chased once and they said they checked and it was being processed. Chased again and today said a technical issue their end! But instead of saying they will make sure processed, they have said they will escalate my concern!!!! Just give me my money back!!!! I will be taking this further if my refund doesn't arrive in the next few days. Just order somewhere else as they are not good anymore. If you have to order from them, use PayPal to protect your money. I have used this company for years and will now stop using them. It's such a shame as they used to be great. Previous review Been using optimal print for years and this time they have really let me down sadly. My son ordered a mug for Father's Day (UK) and it was supposed to arrive on the Friday before and didn't. Contacted them and as previous reviewer says the AI chat is so annoying. It actually replied don't worry it will be here by Fathers day after 22nd. Fathers day is 21st. Today. It's not here. Eventually spoke to a human and they were unhelpful. Won't ever do a last minute order with them again. Order no. 37447822 AND it gets worse. Upon them checking my order they have emailed to say there was "an unforeseen production delay affecting dispatch". This means they lied when I contacted them and blamed it on EVRi. But woohoo, they're giving me a partial refund of.....wait for it....£2. ****Which I never got***
Reply from Optimalprint2026-07-13
Hello Von, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and disappointment you have experienced throughout this process. We completely understand how upsetting it must have been to receive blurred mugs, have to contact us multiple times regarding your refund, and still be waiting for a resolution. We are also very sorry that the delay with your Father's Day order and your subsequent support experience did not meet your expectations. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint
Very bad service and quality
Very bad service All my prints got damaged and was very bad packed Still chasing them up and the customer service is horrible
Reply from Optimalprint2026-07-12
Hi Robin, Thank you very much for taking the time to share your feedback with us. I want to sincerely apologize for the condition in which your order arrived. I'm truly sorry to hear that several of your posters were damaged during transit and that one of your family photos was printed with part of the image missing. I completely understand how upsetting this must b. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Was quite sceptical about how the…
Was quite sceptical about how the picture would turn out with it being so big at 70x100 but turned out really clear and was at a amazing price well pleased
Quick delivery was good
Quick delivery was good. The first letter was lowercase instead of capital that I thought I had ordered, but this may have been my fault as I did the order on my phone. The premium t-shirt fabric was thinner than I expected, but overall I’m happy with the result.
Very pleased with canvas and quick…
Very pleased with canvas and quick delivery.
Excellent colour reproduction and…
Excellent colour reproduction and overall quality of image. Turn around time was impressively fast. Very pleased I used Optimal Print for my three poster sized (14” x 11”) photos.
Great sevice
Easy to use, lovely designs, good range of designs and personalized messages. Prompt delivery and reasonable prices. Very satisfied and would highly recommend.
Photo collage
Unlike other companies, I was able to upload so much more of my photos. The end result looked amazing especially after framing my collage print and the value for money was an added bonus. The only downside was having to upload one photo at a time and keep returning to my photo gallery. I will definitely be ordering again!
Terrible!!
Terrible!!! The delivery was promised within 3 working days, but more than a week now still haven’t received it. Chat with them and was told to wait for another week!!!!
Reply from Optimalprint2026-07-11
Hello Art, Thank you for sharing your feedback with us. We are truly sorry to hear that your order has not arrived within the promised delivery timeframe. We completely understand how frustrating and disappointing this must be, especially after expecting your order within three working days. We sincerely apologize for the inconvenience and for the frustration caused by the unexpected delay. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint
Very poor picture quality on my T-shirt
The picture on my T-shirt was cropped without my consent. To make matters worse, the image had orange shades all over on the physical goods I received, nothing like the original photo I uploaded onto their website. Imagine green tree leaves all orange! Very disappointed considering that I paid extra for a higher quality picture...
Reply from Optimalprint2026-07-12
Hi Bruce, Thank you very much for taking the time to share your feedback with us. I'm very sorry to hear about the issues you've experienced with your T-shirt, and I sincerely apologize for the concern this has caused.I also understand your concern regarding the significant color difference. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Amazing quality
Amazing quality! Very quick editing process! Even faster selivery.
Sick mug
Sick mug Love this mug Really good quality mug Picture looks epic Arrived in good time love that
The photos don't fill the page?
The photos don't fill the page?? They have not been sized correctly and are of poor quality
Reply from Optimalprint2026-07-10
Hello Andrew, Thank you for sharing your feedback with us. We sincerely apologize to hear that the photos in your photo book do not fill the pages as expected and that the print quality did not meet your expectations. We understand how disappointing it must be to receive a finished photo book that does not look the way you anticipated, especially after the time and effort you put into creating it. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint