Optimalprint (optimalprint.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Got a refund as cards were unusable. Image was too dark. Couldn’t send them as thank you notes.
Reply from Optimalprint2026-06-10
Hi Diane,
Thank you very much for taking the time to share your feedback with us.
I'm very sorry to hear that the cards were unusable due to the image appearing too dark. I understand how concerning this must have been, especially since the cards were intended to be sent as thank-you notes. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
S
Sian Perkins · 8 reviews · Experienced 2026-06-10 ·
★★★★★
Very impressed with our poster prints
Very impressed with our poster prints. Very good quality and beautiful clear photos. The creating and order process was very straightforward. Very fast delivery, thank you 🤩
c
customer · 6 reviews · Experienced 2026-06-06 ·
★★★★★
Do not buy from!
I have ordered personalised birthday invitations. I have not received them. I have tried repeatedly to contact them. It is a chatbot only. I have now asked for a refund, but I still have not received a response. DO NOT USE THIS COMPANY.
Order number 37317095
Reply from Optimalprint2026-06-10
Hello,
Thank you for sharing your feedback with us.
We can imagine how disappointing and stressful it must be to order personalized birthday invitations, not receive them as expected, and then have difficulty obtaining assistance when trying to resolve the issue.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
