Optimalprint (optimalprint.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
My cards were delivered quickly, the ordering process was really easy with so many different options to choose from. The cards were beautiful, excellent quality and produced to high standard. I was very impressed and will definitely order from Optimalprint again.
Easy uploads from home pc. Helpful guidance on layout, design, etc. Multiple options for re-arranging selected photos until the potential product looks right.
My package was delayed and when one part of my delivery arrived the photo frame was broken. The other part of my delivery has never arrived. Talking to AI agents is not really easy and I had to try a few times. Eventually they said the refund was granted but still waiting for it. There is no phone number available so I just hope it will be refunded:( I found this AI problem solving very frustrating and don’t order from them if you want to talk to a human being. Very disappointing:( And who knows where my lovely posters are:( The quality of the picture frame is not great either. Sorry about this review! Update on my order no. 37311111 on 18th June: this was at least 4th time talking to AI agent. Just wanted to see how long it takes for refund:( It just said the package was sent back to sender🤷♀️ without any explanation why. And then it cuts me off saying: We have already processed a Full Refund for this order. Therefore, it is no longer eligible for any additional concession. Still no refund, no package, no answer when refund will happen… this is not really way to go to talk to artificial intelligence. If you have a problem AI won’t help. Sorry
[Optimalprint] Regarding your Trustpilot review - order #35038965 Hi Gabriela, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for the experience you've had with your order and our service. I completely understand how concerning this situation must be, especially after experiencing a delayed delivery, receiving a damaged photo frame, and still not receiving the remaining part of your order. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Easy to use their website. The price was phenomenal! And the quality was great!
very quick deliver extremely well packaged great photo and now on the wall
1. The image print quality, poster size and 50 x 50 is fine. But the 50 x 50 was printed off-centre, vertically, on the 50 x 50 card so it required me to trim one edge and fiddle with the card when frame-mounting. 2) The Optimalprint website help facility and chat is unhelpful and annoying. All I wanted to do was give feedback. It seems to be programmed to force users to do things like provide a picture of the received product. I didn't need to and was too much effort, but I was unable to provide the feedback by the chat, it shut me down. I get the feeling Optimalprint doesn't want you to contact them, they make it hard, eg no email address. I'm happy overall with the the 5 products I've received but they need to pay more attention to basic printing principles when it come to picture printing. And making it easy to contact them. Order # 37323790. I appreciate Optimalprint's response and willingness to consider my feedback to improve their service. +1 star in my rating and I have every intention of using their service again, which has many excellent features
Hello Stve, Thank you for sharing your feedback with us. We are sincerely sorry to hear about your experience. We understand how frustrating it must have been to receive a print that was positioned off-center, requiring you to trim the edge and make adjustments when mounting it in a frame. Even though the print quality itself met your expectations, the final product should have arrived properly aligned and ready to use. We also understand your frustration with our feedback and support process. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint
item as ordered, good quality, prompt service and delivery, nothing I can fault
The product reflects the cheap price. The colours weren’t very strong and the card my thank yous were printed on felt of a pretty cheap standard. Each pack of 10 cards was short of 1 envelope, so I had 30 thank yous and only 17 envelopes. Did the job but I will buy from elsewhere in future.
Hello Lauren, Thank you for sharing your feedback with us. We are truly sorry to hear that the cards did not meet your expectations. We understand how disappointing it must have been to receive thank-you cards with colors that appeared less vibrant than expected and card stock that felt lower in quality than you had hoped. We also sincerely apologize for the missing envelopes. Receiving only 17 envelopes when you should have received 30 is certainly frustrating and inconvenient, especially when you were relying on the complete set. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint
Website easy to use and order was delivered super fast. Very happy with the quality of the print too
Easy to order. Great price. Delivered on time.
The T-shirt I received had add sample text written on the front on the picture. I contacted them and they were extremely helpful and helped me resolve the matter straight away. I would highly recommend using optimal print for their costumer service alone let alone there amaizinh products
Hi Ciaran, Thank you very much for taking the time to share your feedback with us. I'm sorry to hear that the T-shirt you received contains sample text printed on the front, making the item unusable. I completely understand how concerning this must be. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
False advertising and marketing. States on website that products are printed and shipped in Ireland. This is not true as products coming from Germany. This is blatantly improper contact when customers that are making informed purchases based on the information on their website about their productsand delivery. CCPC Ireland obviously will need to be informed. Order 37390593
Hi Dwayne, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for the concern this situation has caused. I understand your concerns regarding the origin of your order and appreciate you taking the time to share your feedback with us. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
They provide good prints for the prices they charge, and I would like to use their services more often. However, I also need more support from them in order to build a reliable business relationship. Unfortunately, they do not offer direct or in-person customer support, which makes it difficult to ask questions related to bulk orders, quantity discounts, direct shipping to my customers, tracking numbers, and other important order details. This lack of communication and support is detrimental to building trust in a business relationship involving my customers, their printing lab, and my company. That being said, I appreciate the quality of their prints and wish them all the best.
Very pleased with the results lovely gifts for lovely ppl
Excellent quality and service, delivered on time
Had some images made into posters and the quality was better than I expected. Also, the turnaround time was absolutely fantastic.
I have been trying to cancel my order all day and haven't gotten a single human response. it is very important for me to cancel it, I made a mistake and only noticed today, I ordered yesterday. This is very stressful and I've tried everything- their customer service chat, email, even instagram dms. All I got was an AI telling me again and again that I can only cancel 30 minutes after the order. I understand that and I feel very guilty about this inconvenience but it is an emergency and I really really need to cancel my order. I don't know what to do at this point and it makes me very sad. Order number: 37403523
Hi Michaela, Thank you very much for taking the time to share your feedback with us. I sincerely apologize for the concern this situation has caused you, and I completely understand your concern regarding the order cancellation. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Very happy with the quality of the photo and how quickly my order arrived! I wish I had checked the preview of my photo as I didn’t realise it had crop in the photo so that upset me but that’s on me
Excellent photo enhancement and speedy delivery!
Beautifully made canvas prints - very happy with the quality and finish.
203 reviews matching