The photo turned out great looks good…
The photo turned out great looks good on my wall, good price and great quality
About Optimalprint
Data updated- Website
- optimalprint.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 98% (65/66)
Do you own Optimalprint? Claim this profile for free and start replying to reviews.
Is Optimalprint legit?
Optimalprint (optimalprint.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
Sent wrong product and then tried to gaslight me
UPDATE: Check out their dishonest reply. They pretend like they're interested in my feedback and are going to address my concerns because someone might read this, but I ALREADY sent pictures to customer service who told me that the plastic I have in front of me is aluminum. If you are reading this and see their reply, don't let it fool you into thinking that they actually do anything to address concerns. Customer service does not reply to messages, only to reviews. Not only did they send me plastic when I ordered aluminum prints, they then tried to gaslight me! When I received the item and saw that it was not aluminum, I tried to get a refund. They asked for pictures to confirm what it was and then told me, "yes, that's aluminum, so we can't issue a refund." I AM HOLDING IT IN MY HANDS. IT IS NOT ALUMINUM. This is a terrible company. It's not just sending the wrong product - mistakes happen, and I'm ok with it as long as it's resolved. But their customer service is completely dishonest. I had to file a chargeback with my credit card as they are impossible to deal with.
Reply from Optimalprint2026-06-29
Hi, Thank you very much for taking the time to share your feedback with us. I sincerely apologize for the concern you've experienced with your recent order. I completely understand how upsetting it must have been to receive a product that you believe is different from what you ordered. I am truly sorry for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Misleading or untrue claims on website. Difficult to resolve issues.
I live in Ireland and I ordered printed T shirts. The web site clearly states the items are printed in Ireland with fast delivery. Both claims are untrue. My T shirts are now outside the given delivery dates, having been printed and shipped from Sweden. They are currently in Germany and will not be delivered in time for my event. The AI bot help is useless and I can't find any way to actually contact the company. I'm annoyed and disappointed and post this review to help inform other customers who might believe the company's claims. I'll be seeking a refund if I can find out how! Edit: The automated response to my review gives the impression that the company are concerned. Asking for new information when there are no contact details apart from a useless bot adds insult to injury. Update Order number #37443518 Event is 1 July but I can't accept delivery after 30 June
Reply from Optimalprint2026-06-28
Hi David, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear about your experience and understand how concerning this must be, especially when you were relying on your T-shirts to arrive in time for your event. Please accept our sincere apologies for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Seems good so far
Seems good so far. Put a smile on that persons face.
I was delighted to receive a 75%…
I was delighted to receive a 75% discount, which encouraged me to add extra pages to my photo book. It was excellent value for money. I ordered the A4 Hardcover Photo Book; however, I was a little disappointed that it felt more like a thick magazine than a true hardcover book. My first photo book from Optimal Print, which I ordered about five years ago, had a much sturdier hard cover and, in my opinion, the photo print quality was also slightly better. I did have some difficulty navigating the app when adding my photos initially, but once I worked it out, the process became quick and easy. The other issue I experienced was that, after placing my order, the saved draft of my photo book disappeared from the app. I had planned to add more photos and order a second copy, but because the draft had been deleted, I couldn’t continue editing it. I contacted customer service and, although they didn’t quite understand the issue at first, they genuinely tried to help. They sent me a link to restore the draft, but unfortunately it didn’t work. Overall, I’m still very happy with my purchase. The printing and delivery were both impressively fast, and with the 75% discount, I believe the photo book offers excellent value for money. While I feel the finish doesn’t quite have the same professional quality as the photo book I purchased five years ago for my granddaughter Oceana, it’s still a lovely keepsake that my granddaughter Seana will treasure. Despite the few issues I experienced, I would happily order from Optimal Print again.
The print is blurred
The print is blurred! What is the point of sending me that? You must have known prior to printing yet you still went ahead. Waste of money. I sent you a perfectly good,sharp 12m samsung photo and get a blurred print ..
Reply from Optimalprint2026-06-28
Hi Kevin, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear that the print you received appears blurred and did not meet your expectations. I completely understand how concerning this must be, especially after uploading what you believe was a clear, high-quality photo. Please accept our sincere apologies for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Empty Box Delivered (Order: 37489396) - Trapped in AI Chat Loop
My calendar order arrived completely empty—only the outer packaging was delivered. Your standard support email box has been closed down, and your automated "Fin" AI chatbot is completely broken, refusing to connect me to a human advisor. Under your 100% Satisfaction Guarantee, I am entitled to a replacement. Please have a human representative contact my account email directly to arrange a 100% free reprint processed at a £0.00 balance. My correct order number is listed in the title of this review.
Reply from Optimalprint2026-06-27
Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that your calendar order arrived as an empty box. We completely understand how frustrating and disappointing this must have been, especially after experiencing difficulties contacting our support team and being unable to reach a human representative. We sincerely apologize for the inconvenience and the poor experience this has caused. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint
Terrible service ordered with ample…
Terrible service ordered with ample time to get a photo book delivered before a 21 st birthday paid the extra $30 for postage arrived 2 weeks late. Contacted customer service agreed to give a refund if didn’t get by 23rd of June have now ignore every request if I could zero stars I would have and the quality is absolute shit the photos have just been shoved on and page left blank and quite a few doubles Order Id -37432654 Update it’s July and still no response to there reply I feel that was written as a standard to deter people from the actual review…..
Reply from Optimalprint2026-06-26
Hello Megan, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and disappointment this experience has caused. We completely understand how upsetting it must have been for your photo book to arrive after your special occasion, especially after paying for expedited shipping. We also understand how concerning it is to feel that your requests have gone unanswered, and we are truly sorry for the inconvenience. After reviewing your case, we can confirm that we first responded to your inquiry on June 27. As we understand that you may not have received our previous email, we have sent you another response today. Could you please check your spam or junk folder as well, as our emails can occasionally be filtered there. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint
So many more to do
I printed 4 of these albums during Covid times 2020 I was very happy 😃 with the finished product . This last one I did of my fun in America is fantastic too . However very disappointing in myself as I did not edit well and forgot to add my last lot of photos to it . Very disappointed in myself . Very happy though with the quality and colour enhancements to the photos . Have a few more to do yet . Need to focus better . 😃😃Edit edit edit ✍️ It arrived in the mail to very fast by courier . Fabulous company.
Package never arrived
Package never arrived. Never got any delivery message from Optimalprint or from UPS on the supposed delivery day. It was five days later that I checked and found out that delivery supposedly already happened. We don't have porch pirates here, and we were home, so best guess is that UPS misdelivered.
Reply from Optimalprint2026-06-26
Hello, Thanks for providing us with your feedback about your experience. We're very sorry to hear that your package never arrived and that you didn’t receive any delivery updates from either Optimalprint or UPS. We understand how stressful it is when tracking shows a delivery you never received, especially when you were home at the time. To help us look into this quickly, please update your Trustpilot review with your Order ID so we can investigate what went wrong and make it right for you. We appreciate your patience and will do our best to resolve this as soon as possible. Kind regards, Edenbeth from Optimalprint
Customer service issues
I ordered an Aluminium wall art picture in March this year. The picture arrived okay and following all instructions was hung on the wall. Yesterday less than 90 days after being hung on the wall the hanging kit supplied by the company came apart and the picture fell off and has been damaged. I have been trying to complain and get in touch with the company but they do not have a phone number. They only have an AI chat which only gives generic options and keeps saying as it's over 60 days so I can't have a replacement. For this issue that is not acceptable. I have tried an email address which is on google and they just responded saying use the AI. Not a good company if you have a problem as I'm now stuck with a damaged picture and no way of getting a response to my compaint
Reply from Optimalprint2026-06-25
Hello Carl, Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to have your aluminium wall art fall and become damaged after it had been properly installed according to the provided instructions. We can also understand how frustrating it is to seek assistance and feel unable to reach the support you need, especially when you are dealing with a damaged product. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint
Poor Qualiryty
Unfortunately, my order arrived incorrectly to my preview and the quality of the photos on the mugs was poor. Packaging of such a delicate item was also poor.
Print is great but packaging damaged it
Print is great, but triangular packaging means it arrives with deep creases in it. A cardboard tube would be much better . Slow delivery too 37466612
Reply from Optimalprint2026-06-24
Hi, Thank you very much for taking the time to share your feedback with us. I'm pleased to hear that you were happy with the print quality of your order. However, I'm truly sorry to learn that the packaging and delivery experience did not meet your expectations. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Great for personalised designs on t-shirts
The vest top was lovely, my design looked great, the service was fast and I would recommend Optimalprint.
Abysmal
Order placed 10th June. Two days later I get an update from courier they are waiting to receive parcel. And that has been the case since. Today being the 23rd of June after an abysmal response from AI ROBOT yesterday I spoke to a human. Who was more than happy to help can I add but then felt the need to educate me that I set me account up wrong and should be part of Ireland , after confirming my address is in northern Ireland a constituent country of the UK. How this company makes money I'm not sure but they won't get a penny from me. Resolution - ' as a one time courtesy they will issue a refund'
Reply from Optimalprint2026-06-23
Hi Kelly, Thanks for providing us with your feedback about your experience. We’re truly sorry to hear about the delay with your June 10th order and the confusion around your address in Northern Ireland. We understand how frustrating this experience has been, especially after the mix-up and the time it took to resolve things. We’ve reached out via email to ensure your refund is processed smoothly and to prevent similar issues in the future. We really appreciate your patience and feedback as it helps us improve our service. Kind regards, Edenbeth from Optimalprint
My first time using Optimal print
My first time using Optimal print, having had disappointing results with Photo box. It took a while to get one of the discount codes to be accepted, which you only discover at checkout. The creation tool for the book I created was basic and the lack of paper choice was disappointing. Overall the print quality wasn't very good as the images seemed to have lines running through them. Colour reproduction was OK, but a glossier paper finish would have suited the product better. One corner of the book was slightly damaged in transit. Not much here to make want to place any further orders.
Reply from Optimalprint2026-06-23
Hi Paul, Thank you very much for taking the time to share your feedback with us. Please accept our sincere apologies for the concern you’ve experienced with your first order from Optimalprint. We are truly sorry to hear that several aspects of your experience did not meet your expectations, from the discount code application at checkout to the design tool limitations, print quality concerns, and the condition in which your order arrived. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Very poorly packaged& damaged
Very poorly packaged, didn’t assemble poster even though I paid for this. Frame arrived bent, poster had imprint from frame clip and damage to the edges, no care in this whatsoever.
Reply from Optimalprint2026-06-22
Hi, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for the condition in which your order arrived. I completely understand how concerning it must have been to receive your framed poster arrived bent, and that the poster itself sustained damage. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint
Very good quality delivery on time well…
Very good quality delivery on time well satisfied
Happy Days
I got my order, exactly how I wanted it, within the time they said it would arrive. That'll do nicley! The quality of the t shirt was actually better than I thought it would be as well so happy days really
Poor quality and Faulty or poor…
Poor quality and Faulty or poor software. I put in an order or 28 large prints. So not a small order. At no point whilst uploading, checking print preview or pre payment did it state that the resolution was too low. my receipt also doesn’t state poor resolution. After the poor quality photos had been printed the status to no guarantee due to poor quality uploaded photos was put on my customer profile. The photos are pro standard with 6067 pixels so not low resolution at all. Had their software stated a issue at the time of upload obviously I wouldn’t have amend my order and I wouldn’t have wasted my money on purchasing such poor quality and unusable prints. Which such a high volume order this was not cheap.
Reply from Optimalprint2026-06-21
Hello Josie, Thank you for sharing your feedback with us. We completely understand your concerns, especially considering that you ordered 28 large prints and invested a significant amount of money in the order. We can understand how upsetting it must be to receive prints that do not meet your expectations, particularly when no image quality warning was displayed during the upload process, preview stage, or checkout. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint