Optimalprint

Hi Tara, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear about your experience, and I completely understand how concerning this situation must be. Please accept our sincerest apologies for the inconvenience and the unexpected delays this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Joanne, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear that the item you received turned out blurry and did not meet your expectations. I completely understand how concerning it must be to receive a product that you're unhappy with. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Donna, Thank you very much for taking the time to share your feedback with us. I am truly sorry to hear about your experience and understand how concenring it must have been to receive your cards with a pre-printed message on the back that you were not expecting. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for the concern you've experienced. I completely understand how upsetting it must have been to pay for an expedited delivery service, only for your order to arrive much later than the estimated delivery date. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Tracey, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience. We can only imagine how disappointing it must have been to receive a canvas that was not printed as expected, especially when it was meant to be a special gift featuring your father. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hello Fran, Thank you for sharing your feedback with us. We’re so happy to hear that you loved how the cards turned out. We also completely understand how frustrating and disappointing it must have been to notice that the description was not updated from “girl” to “boy” as intended, especially since you needed the cards for a special occasion. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello Tim, Thank you for sharing your feedback with us. First and foremost, we are deeply sorry for your loss. Please accept our heartfelt condolences during this incredibly difficult time. We understand how meaningful these prints were meant to be for your late wife’s memorial ceremony, and we are truly sorry for the additional stress and disappointment this delay has caused you. We completely understand your frustration, especially after allowing sufficient time for production and expecting the order to arrive before such an important occasion. We sincerely apologize that the communication and support you received did not meet your expectations when you needed assistance the most. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hello Robert, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment and frustration you have experienced with your canvas and acrylic prints. We completely understand how upsetting this must be, especially since the issue appears to affect all of your prints across multiple orders and materials. We recognize that these products were created for your customers and gallery displays, making the color quality and accuracy extremely important. We’re truly sorry that the final results did not reflect the rich, vibrant colors from the original files you submitted. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hi Marnie, Thank you very much for taking the time to share your feedback with us. I sincerely apologize for the concern you've experienced with your order. I completely understand how upsetting it must be to learn that your order has been delayed. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Paul, Thank you for sharing your feedback with us. We sincerely apologize that only part of your order was delivered and for the frustration you experienced while trying to get assistance. We completely understand how disappointing it must have been to receive only one of the two items you ordered, especially when you were expecting your complete order. We also sincerely apologize for the difficulty you had reaching a support representative. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hi Anne, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear that your poster arrived creased and damaged due to the packaging. I completely understand how concerning it must have been to receive your order in this condition. Please accept our sincere apologies for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Dulce, Thank you for taking the time to share your experience with us. We are truly sorry to hear that both your original poster and the replacement arrived damaged. We completely understand how frustrating and disappointing this must have been, especially after you had already reported the issue and were hoping the replacement would resolve it. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello, Thank you for sharing your feedback with us. We’re very sorry to hear that a portion of your order arrived cracked or broken. We completely understand how disappointing and frustrating it must be to receive items that are damaged and unusable, especially after looking forward to receiving your order. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint