Optimalprint

Hello Vikram, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and disappointment caused by the delay with your metal print order. We completely understand how upsetting it is when an order does not arrive by the expected delivery date, especially when you have been unable to get the information or support you needed regarding its status. We also understand how concerning it is to feel uncertain about when your order will arrive, and we are truly sorry for the inconvenience this has caused. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello Callum, Thank you for sharing your feedback with us. We are truly sorry to hear that your items arrived damaged, especially when they were intended for such important birthdays. We completely understand how upsetting and disappointing this must be, and we sincerely apologize for the inconvenience, frustration, and stress this has caused. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hello József, Thank you for sharing your feedback with us. We are truly sorry to hear that your posters arrived damaged. We completely understand how disappointing this must have been, especially after having a positive experience with our website, service, and pricing. We sincerely apologize for the inconvenience and frustration this has caused. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hello Annette, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and frustration you've experienced with your mug. We completely understand how upsetting it is to receive a product that does not meet your expectations, especially when you expected a high-quality item for the price you paid. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hi Joan, I would like to sincerely apologize for the concern you experienced with your order. I completely understand how concerning it must have been to receive your cards with scuff marks on both the front and back. I also understand how concerning it must have been. Please accept our sincere apologies for both the product issue and the difficulty you encountered while trying to contact us. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Mr. JP, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and disappointment you've experienced. We completely understand how upsetting it must have been to receive one of your canvases with a design fault, especially after the other one arrived as expected. We're also truly sorry that you had such a difficult time trying to contact us. We understand how frustrating it is to need assistance with an issue and feel unable to reach a member of our support team. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint