Optimalprint

Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that your printed items were not usable. We completely understand how disappointing and frustrating this must have been, especially after discovering that the reverse side still contained the default sample text. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hi Jane, Thank you very much for taking the time to share your feedback with us. I'm truly sorry to hear about your experience, and I sincerely apologize for the concern you've been through. I completely understand how concerning it must have been to wait several weeks for your order. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Von, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and disappointment you have experienced throughout this process. We completely understand how upsetting it must have been to receive blurred mugs, have to contact us multiple times regarding your refund, and still be waiting for a resolution. We are also very sorry that the delay with your Father's Day order and your subsequent support experience did not meet your expectations. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hi Robin, Thank you very much for taking the time to share your feedback with us. I want to sincerely apologize for the condition in which your order arrived. I'm truly sorry to hear that several of your posters were damaged during transit and that one of your family photos was printed with part of the image missing. I completely understand how upsetting this must b. Your feedback is extremely valuable, and I’m very sorry for the experience you had. Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible. Thank you for bringing this to our attention, and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Art, Thank you for sharing your feedback with us. We are truly sorry to hear that your order has not arrived within the promised delivery timeframe. We completely understand how frustrating and disappointing this must be, especially after expecting your order within three working days. We sincerely apologize for the inconvenience and for the frustration caused by the unexpected delay. To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you. Kind regards, Prime from Optimalprint

Hi Bruce, Thank you very much for taking the time to share your feedback with us. I'm very sorry to hear about the issues you've experienced with your T-shirt, and I sincerely apologize for the concern this has caused.I also understand your concern regarding the significant color difference. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Andrew, Thank you for sharing your feedback with us. We sincerely apologize to hear that the photos in your photo book do not fill the pages as expected and that the print quality did not meet your expectations. We understand how disappointing it must be to receive a finished photo book that does not look the way you anticipated, especially after the time and effort you put into creating it. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint