Optimalprint

Hi, Thank you very much for taking the time to share your feedback with us. I sincerely apologize for the concern you've experienced with your recent order. I completely understand how upsetting it must have been to receive a product that you believe is different from what you ordered. I am truly sorry for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi David, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear about your experience and understand how concerning this must be, especially when you were relying on your T-shirts to arrive in time for your event. Please accept our sincere apologies for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Kevin, Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear that the print you received appears blurred and did not meet your expectations. I completely understand how concerning this must be, especially after uploading what you believe was a clear, high-quality photo. Please accept our sincere apologies for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello, ​ Thank you for sharing your feedback with us. ​ We are truly sorry to hear that your calendar order arrived as an empty box. We completely understand how frustrating and disappointing this must have been, especially after experiencing difficulties contacting our support team and being unable to reach a human representative. We sincerely apologize for the inconvenience and the poor experience this has caused. ​ Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello Megan, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and disappointment this experience has caused. We completely understand how upsetting it must have been for your photo book to arrive after your special occasion, especially after paying for expedited shipping. We also understand how concerning it is to feel that your requests have gone unanswered, and we are truly sorry for the inconvenience. After reviewing your case, we can confirm that we first responded to your inquiry on June 27. As we understand that you may not have received our previous email, we have sent you another response today. Could you please check your spam or junk folder as well, as our emails can occasionally be filtered there. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hello, Thanks for providing us with your feedback about your experience. We're very sorry to hear that your package never arrived and that you didn’t receive any delivery updates from either Optimalprint or UPS. We understand how stressful it is when tracking shows a delivery you never received, especially when you were home at the time. To help us look into this quickly, please update your Trustpilot review with your Order ID so we can investigate what went wrong and make it right for you. We appreciate your patience and will do our best to resolve this as soon as possible. Kind regards, Edenbeth from Optimalprint

Hello Carl, Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to have your aluminium wall art fall and become damaged after it had been properly installed according to the provided instructions. We can also understand how frustrating it is to seek assistance and feel unable to reach the support you need, especially when you are dealing with a damaged product. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint

Hi, Thank you very much for taking the time to share your feedback with us. I'm pleased to hear that you were happy with the print quality of your order. However, I'm truly sorry to learn that the packaging and delivery experience did not meet your expectations. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi Kelly, Thanks for providing us with your feedback about your experience. We’re truly sorry to hear about the delay with your June 10th order and the confusion around your address in Northern Ireland. We understand how frustrating this experience has been, especially after the mix-up and the time it took to resolve things. We’ve reached out via email to ensure your refund is processed smoothly and to prevent similar issues in the future. We really appreciate your patience and feedback as it helps us improve our service. Kind regards, Edenbeth from Optimalprint

Hi Paul, Thank you very much for taking the time to share your feedback with us. Please accept our sincere apologies for the concern you’ve experienced with your first order from Optimalprint. We are truly sorry to hear that several aspects of your experience did not meet your expectations, from the discount code application at checkout to the design tool limitations, print quality concerns, and the condition in which your order arrived. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hi, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for the condition in which your order arrived. I completely understand how concerning it must have been to receive your framed poster arrived bent, and that the poster itself sustained damage. Your feedback is extremely valuable, and I’m very sorry for the experience you had. To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible. We truly appreciate your patience and hope to restore your confidence in us. Kind Regards, Marife from Optimalprint

Hello Josie, Thank you for sharing your feedback with us. We completely understand your concerns, especially considering that you ordered 28 large prints and invested a significant amount of money in the order. We can understand how upsetting it must be to receive prints that do not meet your expectations, particularly when no image quality warning was displayed during the upload process, preview stage, or checkout. Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you. We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. Kind regards, Prime from Optimalprint